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Reviews of La Quinta Inn & Suites by Wyndham Birmingham Homewood

2.5 out of 5
La Quinta Inn & Suites by Wyndham Birmingham Homewood
60 State Farm Pkwy, Homewood, Birmingham, AL

Reviews

6.6
Rating 10 - Excellent. 280 out of 1008 reviews" "
Rating 8 - Good. 198 out of 1008 reviews" "
Rating 6 - Okay. 184 out of 1008 reviews" "
Rating 4 - Poor. 167 out of 1008 reviews" "
Rating 2 - Terrible. 179 out of 1008 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyne

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This property was not clean!!!!!!!!!!
Stayed 2 nights in May 2024

2/10 Terrible

Rajesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Go figure out Expedia !
Stayed 1 night in Mar 2024

4/10 Poor

Brett

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I’m pretty sure they should just be close while renovating. Or at least close the floor that they are working on. As soon as we walked in the door, we knew we made a mistake. At first, we had one of the “newly renovated king bed rooms” which is more so paint on a pig. But once we came back from dinner, the vent above the toilet had leaked all in the bathroom and it smelt like urine. The front desk switched us to a new room but it had double beds and the air didn’t work. Plus there was no parking because of all the construction equipment.
Response from General Manager on 6 May 2024
Hello BrettI am very sorry to hear of the inconvenience during your stay, rest assured we are working hard to make sure this does not happen again.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness
Hotel was undergoing construction work while I was staying.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Hello JosephThank you for your staying with us, we appreciate it.Hope to see you soon again!

2/10 Terrible

Moranda, Macon

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was under construction and wasn't aware of this. The air didn't work in the hall, vwry humid, outside by the pool area was not clean, trash overflowing in the bin. Iron had burnt material on it. Iron board was torn. The continental breakfast was terrible no meat not enough items to choose from- waffles, bagels,, cereal, and old fruit. The staff was not very courtesy nor professional. I have stayed at LaQuinta before and this location is by far the worst.
Stayed 2 nights in May 2024
Response from General Manager on 6 May 2024
Hello Moranda I am very sorry to hear if the inconvenience caused you, rest assured we are working hard to make sure this does not happen again.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Hello JustinThank you for staying with us, we appreciate your feedback.Hope to see you again soon!

4/10 Poor

Samantha

Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Hi Samantha Thank you for staying with us , we appreciate your feedback.

2/10 Terrible

Leslie

Disliked: Staff & service
I paid for my room I could not stay at because I did not $100 deposit. The hotel received free money and didn’t even want to reimburse me my funds not allowing me to stay.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Hello Leslie I am very sorry for the inconvenience; hope we can serve you better in the future.

10/10 Excellent

Cathy A

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the middle of a remodel so the outside has a lot of equipment for that. The rooms are much nicer than they use to be. We stayed in a suite. It did have room for and needed a small table or at least an end table.
Stayed 1 night in Apr 2024
Response from Ms. Pat on 29 Apr 2024
Hey Cathy, so happy you got to enjoy our newly renovated suite. Thank you for the awesome rating.

10/10 Excellent

QUATISHA

Everything was good and very clean and the staff was nice
Stayed 2 nights in Apr 2024
Response from Ms. Pat on 29 Apr 2024
Quatisha, we are so happy your stay was enjoyable. Thank you for the awesome rating.

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dilapidated. Stained carpet, stoppers missing from sink and tub, broken hair drier, too few electrical plugs.
Stayed 1 night in Apr 2024
Response from Ms. Pat on 29 Apr 2024
Hey WilliamThank you for the feedback. We are in the process of a completing all of our renovations and maybe you will be in the newly renovated room. on your next visit. We do appreciate your business.

8/10 Good

Kane

Liked: Cleanliness, staff & service
Very friendly morning staff. Hotel is in a good location. Lots to do around there. They were doing renovations and the elevator was super sketchy.
Stayed 2 nights in Apr 2024
Response from Ms. Pat on 29 Apr 2024
Thanks Kane, I will let the staff know you think they are doing a good service job. We appreciate your business.

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ms. Pat on 29 Apr 2024
Thanks Octavia for the great rating.

6/10 Okay

Jordan Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello Jordan Thank you for staying with us, we appreciate it.Hope to see you again soon!

10/10 Excellent

Bruce, Fort Mill

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Hi Bruce Thank you for staying with us, we appreciate it.Hope to see you soon again.

6/10 Okay

Jason

Travelled with family and small children
Liked: Staff & service
Thought the breakfast could have more options. Staff was friendly!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello JasonThank you for staying with us, we appreciate your feedback.

6/10 Okay

Angie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is getting rundown. Elevator was filthy, carpeting in common areas was stained, no hot water, shower doors would not stay closed. Room had no soap, shampoo or conditioner. Overall, pretty disappointing.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello AngieI am very sorry to hear of your inconvenience during your stay, rest assured we are working hard to make sure this does not happen again.

4/10 Poor

Clyde

Travelled with family
Property is in the process of major revocation, something not disclosed on the reservation website. We were assigned a room that was not complete. The shower and bath were not adequately connected to hot water source. The bedroom desk was not securely assembled and collapsed when we put our suitcase on the designed holder. Multiple electrical outlets in the room and bath were not operational. Daytime desk clerk decidedly unconcerned and night staff too busy with other issues. Will most likely never consider a Wyndham property at any level ever again. Picked this one only because of its proximity to grand opening of son’s ninth restaurant in Homewood and will find another lodging to recommend friends to consider when traveling to visit his restaurant.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello Clyde I am very sorry to hear of the inconvenience, please rest assured we are working hard to make sure this does not happen again.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Pat on 3 Apr 2024
Thank you Kristine for your ratings

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice very friendly staff.
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Thank you for your feedback.

2/10 Terrible

Tammy, Saint Petersburg

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair, our floor of the hotel was under construction while we were there. There was no hot water. It was very loud. Our room was disgusting. There was no heat in the lobby except for a couple of place heaters and it was in the low 20's/high teens while we were there. We left as soon as we could find another place the next morning.
Stayed 3 nights in Jan 2024
Response from Angel on 29 Mar 2024
Thank you for your feedback.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Thank you for your positive feedback.

2/10 Terrible

Stephanie

Disliked: Amenities, property conditions & facilities
This property is under construction. Though we had a new room it did not have garbages and the sofa bed still had plastic with no bedding. When we called to ask for bedding they said they didn’t have sofa beds. Had to show them in person we had no garbage cans. My kids were disappointed the pool wasn’t open yet. Very pricey for these conditions
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

2/10 Terrible

Christopher, Trussville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
NO HOT WATER!
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

6/10 Okay

Lizzy

Liked: Cleanliness, staff & service, amenities
The highlight of this property is their location. It’s set away and not in the thick of the city. It’s near a variety of restaurants and conveniently across from a Walmart. They were undergoing renovations during my stay. No disturbances or noise, just didn’t looks as put together. Overall I recommend. I always enjoy my stay at a La Quinta.
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

2/10 Terrible

Devin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even get a chance to stay there because they did not notify me that there was going to be $100 deposit for my room and they would not give me a refund back so the night before my grandmother‘s funeral I had to sleep outside in a car so I strongly do not recommend this hotel to anyone
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Dear Devin, thank you for your feedback. On all of our third party sites, it statues we(the property) require a 100 refundable deposit. We allow our sincerest apologies.

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

6/10 Okay

Kathleen

Travelled with pets, Travelled with partner
The new room was very nice Elevator not working was inconvenient
Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

6/10 Okay

Eric

Travelled with family
Disliked: Property conditions & facilities
This place had no hot water, the entire property was under construction and there was throw up on the floor in the main hallway
Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

Christopher

Liked: Property conditions & facilities
Good service
Stayed 2 nights in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I give the hotel a 4/5 only because the only thing I had a problem with was it was construction being done on the some of the floors and one of the floors I was on and all the fumes was harsh to smell and walking over the workers while they worked was very unprofessional but other than that everything was great. Staff is very friendly and great with guests and room are clean and very nice.
Stayed 2 nights in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

Toni

Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

6/10 Okay

Suzanne

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Housekeeping knocked on the door asking if we were checking out hours before check out time. That was ridiculous. I was trying to get as much sleep as possible prior to a long drive.
Stayed 1 night in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Hello Suzanne, I'm sorry housekeeping knocked on your door before you checked out. Just an FYI, please hang your Do Not Disturb sign outside your door and your door will not be knocked on before check out time. Thank you for your feedback

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Hey Timothy, Thanks for the awesome rating, we do appreciate your business.

8/10 Good

Jasmine

Stayed 1 night in Feb 2024
Response from Angel on 29 Mar 2024
Dear valued guest, thank you for your feedback.

10/10 Excellent

joshua

Travelled with family
Under construction. Picks of room not the same
Stayed 1 night in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Hey Joshua, yes we are under renovation and upon completion all the room picks will be the same. We do appreciate your business.

8/10 Good

Nancy

Stayed 1 night in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Hey Nancy, thank you for staying with us, we appreciate your business.

10/10 Excellent

Alexandra

Business traveller, Travelled with partner
Elevator near check in desk was out. Hotel under construction. Elevator in the back of the hotel was available.
Stayed 1 night in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Alexandra, we are happy that the rear elevator is operational and renovation is well on its way. Thanks for the great rating.

8/10 Good

kulwant

Liked: Cleanliness, staff & service
Breakfast was ok. Lot of construction going at property. Stayed one night
Stayed 1 night in Jan 2024
Response from Ms. Pat on 19 Feb 2024
Thank you for your feedback

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ms. Pat on 19 Feb 2024
Thank you Charlene for your awesome rating. We do appreciate your business

10/10 Excellent

Rhonda

Travelled with group
Liked: Property conditions & facilities
Great location. Very accessible to just about anywhere.
Stayed 1 night in Feb 2024
Response from Ms. Pat on 19 Feb 2024
Thank you for the awesome rating Rhonda. Happy your stay was enjoyable.

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
There was a lot of remodeling it was different from what I seen the pictures and
Stayed 1 night in Feb 2024
Response from Ms. Pat on 6 Feb 2024
Yes Barbara , we are currently renovating. Sorry some areas are in disarray. We appreciate your business.

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is under renovation. It needs serious wk
Stayed 1 night in Jan 2024
Response from Ms. Pat on 2 Feb 2024
Hey Debbie, thankyou for your feedback. We are sorry your stay was less than enjoyable. We understand that some areas are in disarray. Our hopes are that you will return to give us the opportunity to better service you.

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The water in our shower only got to warm not hot. What especially surprised me was the $100 deposit I had to make in case of damage. I was told we would get it back when we checked out but then at the desk was told they would keep it for nearly a week before putting it back on my credit card.
Stayed 1 night in Jan 2024
Response from Angel on 1 Feb 2024
Dear Michele, we're sorry you only had warm water during your stay, however you're correct there is a 100 deposit for all third party reservation when you check out the 100 is refunded it depends on your banking provider how long the process takes. Again we apologize for any inconvenience this has caused you, we hope to see you again in the near future.

6/10 Okay

Robert

Travelled with pets, Travelled with partner
Liked: Staff & service
Like the location but they are doing a remodel…first room was filthy do they gave us another room that was better.
Stayed 1 night in Jan 2024
Response from Angel on 1 Feb 2024
Dear Robert, thank you for your feedback. We are on going our interior renovations where some parts of the hotel and rooms are in disarray. We hope to see you again in the near future after renovations.

6/10 Okay

sandra

Liked: Cleanliness, staff & service, room comfort
Check in was great. Room clean except for under sink. Beds comfortable. We had an older room that had peeling paint, stains on carpet, door and a wall were filthy, and the sink stopper did not close. Also no hot water.
Stayed 1 night in Jan 2024
Response from Angel on 1 Feb 2024
Dear Sandra, sorry your stay wasn't enjoyable. We are on going our interior renovations where parts of the hotel/room is disarray. We hope to see you in the near future after our renovations has been completed.

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Angel on 1 Feb 2024
Dear Kerry, thank you for your positive feedback.