Birley with Upper Hill Holidays from £131

Hotel is very tired, room requested was not ready and was told we needed to wait even though it was 1 hour 20 minutes after check in opened. We agreed to an alternative room with twin beds pushed together even we requested a double. The breakfast was good., didn't bother with the spa as it was in a different building.

It pains me to write a review and a hotel I’ve always admired as I’ve driven past. On Thursday, the 3rd of September I booked three colleagues into this hotel. One of those needed an accessible room. I was somewhat taken a back on Friday morning when reviewing with my colleagues in a meeting about the hotel and the person who needed the accessible room felt degraded due to the Manager that was on duty when they arrived. It appears that he’s whole attitude was not necessary and did not make all 3 feel very welcome. He was challenged about the accessible room due to the fact that there was no shower only a bath which my colleague cannot access. He showed little empathy to my colleague and in fact they reported was he was downright rude when a request to speak to a manager was made he said no problem then smiled and said I am the manager. My colleague accepted that little could be done due to the issue that I had booked the room. This isn’t pleasant writing this but the word hospitality needs reviewing because my Colleague was upset. I on the other hand have a different take. Will not be booking again at this venue.

Beautiful hotel lovely clean well maintained room. Great staff. Always very friendly. Great location for sights and shops.

Late check in, nobody there until 4pm, the parking they advertise does not exist