Birgelen Holidays from £254

All is well in this hotel

Thank you to the staff of this hotel. They provide us with replacement rooms upon our requests. Upon our arrival, the first room had towels on the floor beside the bed snd the bed sheet had stains on it. The second room had urine odor. The third room was a remodeled and an upgraded room. The hotel is in a nice area close to shopping areas. Breakfast was great. Thanks again.

The staff is friendly. The location is just around the harbour and easy walking distance to promenade and Rhine tower. I would have liked more if the lounge view sky restaurant also had a restaurant section overlooking the harbour/ river. Unfortunately the restaurant section only has city view, so if you wanted to enjoy an evening with harbour view then you would have to opt for drinking options as that section is different than the restaurant section.

Great hotel ideal location and friendly staff.

Good points: Very good will of the (English speaking) manager Good, central location Reasonable breakfast CON: Unreasonable price of >300EU/Night (indeed during a big fare in Dusseldorf, but still...) for a mid-tier hotel. Missing points: Non-English speaking receptionist Room not clean (old socks of former guests, ear swabs) Awful "view" of emergency stairs and the next room Bed too large for the room dimension can hardly maneuver around it No reading/night light next to bed Too small WC Bathroom curtain too short No ironing board Misfunctioning mini-refrigerator (and yet empty) had to disconnect it from power supply.

The property was clean and parking was safe. The room was too hot. We asked for an electric fan and there was non available and no other solution offered. We couldn't have the window open as the street was too noisy.