Birch Vale Holidays from £188

It would have been a good stay except for one thing...the bed mattress was terrible and I spent the night tossing and turning and only managed 3 hours sleep and I was speaking at a funeral the next day so it wasnt good. Eveything else was great so if they could just provide mattresses where the springs dont bite into your back, shoulders and thighs it would be a great place to stay

Charles Hope was such a great stay! If any problem did arise they sorted it with in seconds. I highly recommend!

Amazing hotel, staff were very friendly and helpful. Would definitely stay again.

Rooms were clean and loved having two bathrooms for my family. Great walkability/location. Expedia address is not correct and takes you several blocks away. Also, please consider two keys. All guests must come and go at the same time. You cannot buzz people in or get in without the key & fab.

bedroom tv was out of date so none of the apps worked. the tvs weren't tuned properly so most channels were missing. the internet seemed to be faulty so was connected via a different apartment. the connection was flaky, dropped out constantly. the kitchen amenities were basic, no cooking utensils. no soft lighting in living area only bright harsh kitchen lighting...had to use a lamp from bedroom, though no side table to put it on. windows are floor to ceiling and only roller blinds so you're either in blackout or a goldfish bowl . the window sills are metal, the building has no overhang, and windows are staggered so when it rained raindrops sounded like ball bearings hitting a steel tray, the sound seemed to amplify through the window frame by the bed, kept us awake half the night. batteries both tv remotes were dead, manager brought 2 other remotes, the batteries lasted five minutes and also died, had to buy our own. the listing for the flat suggested there was parking available, failed to mention the only parking was via another private company at £17 a night. flat itself is fine just needs a few basics fixing.