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Reviews of Hilton At Resorts World Bimini

4.5 out of 5
Hilton At Resorts World Bimini
50 nautical mi. off the coast of S. FL, Alice Town

Reviews

7.6

Good

Rating 10 - Excellent. 173 out of 461 reviews" "
Rating 8 - Good. 116 out of 461 reviews" "
Rating 6 - Okay. 76 out of 461 reviews" "
Rating 4 - Poor. 56 out of 461 reviews" "
Rating 2 - Terrible. 40 out of 461 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

henri

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Resorts World Bimini on 16 Apr 2024
Thank you for taking the time to leave your review. We strive to provide an excellent experience for all of our guests who come to our property. We hope you will visit us again.

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I read that the Hilton properties make up the majority of North Bimini, and you feel that here. It is virtually the only place to stay and while the hotel is nice you feel trapped. Also, you share the beach daily with either cruise guests or day trippers and you are not even allowed on the beach during some of the cruise dates. The food is mediocre, I recommend going to downtown for affordable fresh conch or seafood. And for the days that you are not allowed on the Hilton beach go to Radio beach (you will need to rent a golf cart). The rooms are okay, my shower didnt work right and we got a smaller room than I thought, but it was clean and the air conditioning worked well which is nice. My biggest gripe is that the pools, which are gorgeous, are FREEZING. There are 2 pools at the beach club, one rooftop and a lagoon pool, every single one was really cold. We went to the Big Game area one day so we could just swim in a pool that was even slightly heated. Finally, the best view is to be had by walking on the area surrounding the roof top deck - I highly recommend it.
Stayed 2 nights in Apr 2024
Response from Resorts World Bimini on 9 Apr 2024
Thank you for taking the time to leave your review. We are very proud to be a part of the island of Bimini, it's breathtaking views, crystal blue waters, decadent dining options and much more. We have listed on our website all of our outlet hours of operation and the days that Bimini Beach is closed for a private event. You have access to Paradise Beach when Bimini Beach is closed for a private event. We have 3 pools - Oasis Lagoon, Bimini Beach and our adults only pool, Monkey Business. We're thrilled to hear that you enjoyed our rooftop area - the views are breathtaking and truly unforgettable.

10/10 Excellent

Andre

Stayed 3 nights in Mar 2024
Response from Resorts World Bimini on 23 Apr 2024
Thank you so much for taking the time to leave your review. Thrilled to hear that you enjoyed your time in paradise. We hope to see you again soon.

10/10 Excellent

Alvin

Stayed 2 nights in Jan 2024
Response from Resorts World Bimini on 2 Apr 2024
Thank you so much for taking the time to leave your review! We're thrilled to hear you had a great time at our property. We can't wait to have you back at the property.

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel stay ever!
Stayed 1 night in Feb 2024
Response from Resorts World Bimini on 7 Mar 2024
We appreciate you taking the time to leave your review. We strive to make all of our guests stay the best it can be. We'd greatly appreciate if you can elaborate more on your recent stay.

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I have stayed in for many years. The food is very bland with a gas station flair. The pools are extremely loud with Boomda Boomda rap music. Asking the bartender to turn the level down is a non starter as “It is only one level man”. The pools are not heated, they actually feel to be chilled. Not one single hotel employee went out of their way to provide any level of service above the very bare minimum. Not recommended for people that travel for a living.
Stayed 4 nights in Feb 2024
Response from Resorts World Bimini on 28 Feb 2024
Thank you for taking the time to leave your review. We have shared your thoughts with our senior management team. We strive to provide the best service to all of our guests during their stay. We hope that you will consider visiting us again.

4/10 Poor

glen

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
A/C in room was extremely cold at times Extremely warm at times could not adjust temp in room. Also half of the lights did not work. Safe malfunctioned twice in 2 days. Most of staff was not very friendly
Stayed 2 nights in Feb 2024
Response from Resorts World Bimini on 19 Feb 2024
Thank you so much for taking the time to leave your review. We have shared your review with our senior management team. Do note for your next stay to contact the front desk if you are having any issues in your room. We hope to see you again soon.

8/10 Good

Darah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from RW Bimini on 3 Jan 2024
Thank you for your review!

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful! In the off season I’d recommend more restaurants be open OR have a larger menu for the ones that are open because we had to eat at the same place several nights. I’d also recommend a hot tub for adults. Otherwise it was a wonderful stay!
Stayed 3 nights in Dec 2023
Response from RW Bimini on 12 Dec 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and will take your suggestions into consideration. We hope to see you again soon!

8/10 Good

Jorge L

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Resorts World Bimini on 4 Dec 2023
Thank you for taking the time to leave us your rating. We hope to see you again soon.

6/10 Okay

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
pros: The hotel has a nice appearance and decent rooms. Beautiful location. really nice roof pool con’s: No room service I had no hot water and nearly zero water pressure in the shower for two days and no one really cared. Restaurant food was lower quality
Stayed 2 nights in Nov 2023
Response from RW Bimini on 20 Nov 2023
Thank you for taking the time to leave a review. We are saddened that you did not have a good experience at our hotel. We want to assure you this is not the service we pride ourselves on and will take your concerns into consideration.

4/10 Poor

Lillian, Lancaster

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So we arrived on Wednesday, November 15. It was raining when we left Ft. Lauderdale which is fine. We arrived at the hotel (after taking a ferry and taxi. Crazy how how transfers are not offered as the island is not that big), when we arrived, we asked if we could change rooms because water was coming in through the sliding doors but I was told they would call me back. No one called me back and finally when I went to the front desk, they said no rooms were available. Mind you we arrived in the middle of a storm and it was empty with very few guests in site. My friends who were traveling with us, had water coming down from the elevator ceilings, lobby floors were flooding with water. We stayed in our without any changes offered by the hotel. The next day, our bathroom smelled moldy and then the following day, the worst sewage smell coming from all toilets. There is rust in the public bathrooms. Another negative is when Virgin cruise ships arrive, you can’t use the beach club amenities. And by chance, Virgin cruise ships arrive two days in a row and the hotel tells us we are not allowed to go to the beach club as it’s only reserved for the cruise ship. I do wish this info is sent to hotel guests prior to arrival so we can make other arrangements. Overall it was frustrating. Wouldn’t come back
Response from RW Bimini on 20 Nov 2023
Hi Lillian, Thank you for taking the time to leave a review. We are saddened that you did not have a good experience at our property. We want to assure you this is not the service we pride ourselves on and will take your concerns into consideration.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Resorts World Bimini on 4 Dec 2023
Thank you for taking the time to leave us your rating. We hope to see you again soon.

10/10 Excellent

Aria

Stayed 1 night in Nov 2023
Response from RW Bimini on 12 Dec 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Anyone that enjoys spending 1500 for 3 days and loves to be treated like trash, this is the place for you!! Throw the entire staff away and get someone in this hotel that can train on hospitality and is skilled at creating a fun enjoyable atmosphere. The hotel is too expensive to treat their guest like they don’t matter. They need to take some cues from Punta Cunta’s Hyatt definitely not a place I would recommend or visit again.
Stayed 3 nights in Oct 2023
Response from Resorts World Bimini on 7 Nov 2023
Hi Nicole. We greatly appreciate you taking the time to let us know about your experience. Our entire team strives to give the best experience for all of our guests and are disheartened to hear that you felt you didn't receive this. I know our Front Desk Supervisor reached out while you were on property and we are making sure to take all steps to share this with our upper management team to remind our team to provide the utmost enjoyable experience for all guests. I hope you will give our property another chance and visit us again soon.

2/10 Terrible

Jason

Stayed 1 night in Nov 2023
Response from Resorts World Bimini on 4 Dec 2023
Thank you for taking the time to leave us your rating. We are saddened to see that you left a low rating and please let us know how we can make your next experience better.

6/10 Okay

Luz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room view was nice, but very limited friendly staff. Sadly, cause they seem to depwnd on tourist like me. I not planning to return to the island. There is a lit of trash everywhere. Sadly, cause is a beautiplace n it looks like its people are suffering.
Stayed 2 nights in Oct 2023
Response from RW Bimini on 19 Oct 2023
Thank you for taking the time to write a review. We are saddened that you did not have a pleasant experience during your visit. We want to assure you this is not the service we pride ourselves on and hope that you will give us another chance in the future.

10/10 Excellent

Marc

Stayed 2 nights in Oct 2023
Response from Resorts World Bimini on 7 Nov 2023
Thank you Marc! We hope to see you soon.

6/10 Okay

Aray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from RW Bimini on 25 Oct 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast in main restaurant could have had more options for non meat eaters and mort fruit
Stayed 3 nights in Sep 2023
Response from RW Bimini on 3 Oct 2023
Hi Sarah. Thank you for your feedback we will share your note with our food and beverage team.

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Resorts World Bimini on 12 Sept 2023
Dear Juan,Thank you so much for taking the time to leave a review. Your feedback is greatly appreciated, and we hope to see you again soon!

2/10 Terrible

Yeleny

Stayed 1 night in Aug 2023

6/10 Okay

Kynah

Travelled with family
Disliked: Amenities, property conditions & facilities
On Bimini there are limited options for hotel stay. The ferry arrives with day trippers and others staying longer. The reception desk gets extremely busy with check-ins and different patrons coming up to ask general questions. This is very unorganized and chaotic. Starbucks and area to order beverages is right along side the reception desk to the back, and as you can imagine very busy during this high traffic time. The Lobby has 2 main restaurants and again can become quite a distraction when the reception/Starbucks area is busy. The carpet in the hallways to access the rooms smell moldy and horrible. I learned this hotel is not that old, less than 6 years but based on my room upkeep seems to be lacking. I had to switch my room because the a/c was not functioning even after getting an engineer to fix it still stayed at 90. The food is not that tasty for what you pay. I would recommend getting a villa.
Stayed 6 nights in Aug 2023
Response from Resorts World Bimini on 11 Aug 2023
Thank you for taking the time to share your feedback about your experience at our hotel on Bimini. We sincerely apologize for any inconvenience you faced during your stay.We understand that the reception desk can become busy, especially with a mix of day trippers and guests staying longer. We are actively working on streamlining our check-in process and improving the organization to create a smoother experience for all guests.Regarding the Starbucks and beverage ordering area near the reception desk, we acknowledge that it can get crowded during peak times. We are exploring ways to better manage this space to ensure that it doesn't add to the chaos during high traffic periods.We're sorry to hear about the condition of the hallway carpets and the unpleasant smell you encountered. We take cleanliness seriously, and we'll investigate the issue and take steps to rectify it promptly.It's unfortunate that your initial room had issues with the air conditioning and that the engineer's efforts did not fully resolve the problem. Your comfort is our priority, and we'll review our maintenance procedures to prevent such occurrences in the future.

10/10 Excellent

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marina was nice
Stayed 3 nights in Jul 2023
Response from Resorts World Bimini on 11 Aug 2023
Hi Ronald! We are glad to hear that you enjoyed our marina. Thank you for your review.

6/10 Okay

LUZ, Hercules

Travelled with group
Disliked: Property conditions & facilities
The property was nice in the lobby area, but the pools needed umbrellas for shade and the hallways towards the rooms smelled musty and were not kept up. I was very disappointed in the room assigned to me at first, which was almost the last one down a very long hall facing a concrete slab. We made a change and were charged even more, without the room being that much better, nor being an ocean-facing room.
Stayed 2 nights in Jul 2023
Response from Resorts World Bimini on 1 Aug 2023
Hi Luz,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay. Regarding the room change, we understand your frustration and apologize for any miscommunication or inconvenience caused during the process. Our aim is to provide a positive experience for all our guests, and we regret that if we fell short in this instance.Your feedback helps us improve our services, and we appreciate your honesty. If you plan to visit us again, please reach out to our team in advance, and we'll do our best to ensure a more enjoyable stay. Thank you for choosing our property, and we hope to welcome you back in the future with a better experience.

10/10 Excellent

frank

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Jul 2023
Response from Resorts World Bimini on 1 Aug 2023
Thank you so much for your review! We hope to have you stay with us again soon.

6/10 Okay

YOELVY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is beautiful and it is very nice. The staff are not pleasure at all. Not happy to provide services very disrespectful, unhappiness providing services not helpful at all to guesses. It is so sad because the beach and the hotel are Amazing!!
Stayed 3 nights in Jun 2023
Response from Resorts World Bimini on 1 Aug 2023
Hi Yoelvy,Providing excellent customer service is of utmost importance to us, and we are disappointed to learn that we fell short in this aspect.Your feedback is valuable, and we take it seriously. We will address this issue with our team to ensure that all our staff members are courteous, helpful, and respectful to our guests at all times.We truly appreciate your honest feedback, and we hope you will consider giving us another chance to provide you with a more pleasant and enjoyable experience in the future. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

giubel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jul 2023
Response from Resorts World Bimini on 24 Jul 2023
Thank you for your review! We appreciate your feedback and look forward to having you back at our property soon.

6/10 Okay

Galya

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This resort is sooo expensive for what you get. The food terrible, the only good restaurant was the sushi bar. The service so bad. And, the golf cart I had rented and was parked in front of the hotel was stolen.
Response from Resorts World Bimini on 24 Jul 2023
Hi Gayla, thank you for your feedback. We are sorry for any inconveniences during your stay. Regarding the pricing, we understand your concern and constantly evaluate our rates to provide a fair and competitive value to our guests. Since the golf cart was not rented through us, we are unable to help in this situation. It is advised to lock all golf carts before leaving them unattended. We appreciate your candid review and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Should you decide to visit us again, please don't hesitate to contact our management team directly, and we will ensure your experience is nothing short of exceptional.

10/10 Excellent

angely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Resorts World Bimini on 24 Jul 2023
Thank you! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Resorts World Bimini on 1 Aug 2023
We are so glad you had a great experience with us! We hope to see you again soon.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Resorts World Bimini on 24 Jul 2023
We are glad you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities
Esta buena la propiedad pero hay que hacerle más mantenimiento porque se está deteriorando
Stayed 2 nights in Jul 2023
Response from Resorts World Bimini on 14 Jul 2023
Thank you for your feedback! We really appreciate the time you took to leave a review.

6/10 Okay

Mimma

My husband and I stayed at the Hilton and were not impressed. Where do I start… First and foremost, the hotel accommodates to the cruise ships that come is almost daily over their own guests, even though we pay more to stay there. If a carnival cruise comes in, the beach is overcrowded. If a Virgin cruise ship comes in, hotel guests have no access to the beach and pool at all because they restrict it to cruise passengers only. Unreal! They cater to the ships over their own guests. Beach towels were readily available when the ships were there, but when we asked for them the next day (no cruise ship that day) they didn’t have any clean towels at all! What do you know? Same with the beach, if no cruise ship, then no drink stand. Only bar service. There were people walking around the beach taking drink orders. We asked two different staff members (Enisha and another male) about refills, which we got the day prior from the stand. They told us to hold on while they went to ask. Unfortunately, neither of them returned or bothered to answer our question. We were completely ignored. Also, because the cruise ship was not there that day, they had a landscaping blower constantly going off while we were trying to relax on the beach. We were made to feel like second-class citizens. Room doors don’t close properly. Trash left everywhere by the rooftop pool. Main shower head did not work properly. Be sure you take the resort ferry directly to the hotel from the south pier.
Stayed 5 nights in Jul 2023
Response from Resorts World Bimini on 14 Jul 2023
We sincerely apologize for the disappointments you experienced during your stay at the Hilton. We regret any inconvenience caused by the prioritization of cruise ships and the lack of access to amenities. However, we have two beautiful pools available at the Hilton hotel on days when Virgin is in port as well as beach service at Paradise Beach. We value your feedback and hope to have another opportunity to provide you with a better experience.

2/10 Terrible

Arabis

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Resorts World Bimini on 18 Jul 2023
Thank you for your review. We're sorry if you had any issues with your stay. Please feel free to reach out to our management team and we would be happy to resolve any issues.

2/10 Terrible

Eddia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a fake Hilton!! My room smelled like sewer, of course I complained and nothing changed. Poor customer service, people have attitudes! The casino is the best thing for this hotel. And food is expensive! Outside of the hotel, Bimini needs to be cleaned!!!!! It is run down, flies everywhere, trash on top of trash, it is like no one cares about this beautiful island…beautiful waters…but the beach on the island is not kept up, everything is dirty! My advise, go to Nassau and stay away from Bimini.
Stayed 5 nights in Jul 2023
Response from Resorts World Bimini on 10 Jul 2023
Hi Eddia,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our Hilton property. We understand the importance of providing a comfortable and pleasant environment for our guests, and we deeply regret if we fell short of your expectations.Rest assured, we take such matters seriously, and our housekeeping team has been notified to address and rectify any issues related to the room's condition. We apologize for any delay or lack of resolution you experienced, as exceptional customer service is a cornerstone of our values.

6/10 Okay

LEONEL

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
Horrible customer service, extremely expensive, and poor choice of food and not well prepared.Beautiful beaches.
Stayed 3 nights in Jun 2023
Response from Resorts World Bimini on 6 Jul 2023
Dear Leonel,Thank you for taking the time to leave a review. We strive to make our guests feel as comfortable as possible and apologize for any inconvenience caused during your stay. Your input is valuable and we will take it into consideration for future adjustments. On a positive note, we are delighted to hear that you enjoyed the beautiful beaches.

8/10 Good

Mariela

Liked: Cleanliness, property conditions & facilities
Fancy and definitely expensive. Service are a litle slow . A/C is hard to keep at the desire temperature during the day but in the night it will go as low as you want. Swimming pools are very nice, specially the infinity pool at the 5th floor. Transportation is fairly easy.
Stayed 2 nights in Jun 2023
Response from Resorts World Bimini on 6 Jul 2023
Thank you for sharing your feedback! We are glad you enjoyed our beautiful swimming pools, especially the infinity pool on the 5th floor. However, we apologize for any inconvenience caused by the slow service you experienced during your visit. We understand the importance of prompt and attentive service, and we will address this issue to improve the overall guest experience. On a positive note, we're pleased that transportation was easily accessible for you. We appreciate your valuable feedback and hope to have the opportunity to serve you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was incredible. The only downside for me was the glass bathroom doors. The bathroom has no privacy, none.
Stayed 1 night in Jun 2023
Response from Resorts World Bimini on 6 Jul 2023
Thank you for taking the time to provide feedback on your experience with us. We're thrilled to hear that you found our facility to be incredible. We strive to create a memorable and enjoyable stay for all our guests. We understand that privacy is an important aspect of a comfortable stay, and we apologize if the glass bathroom doors did not meet your expectations in terms of privacy. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Sandra, Willow Grove

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great and beaches are fabulous.
Stayed 4 nights in Jun 2023
Response from Resorts World Bimini on 6 Jul 2023
Thank you so much for taking the time to leave a review! We appreciate your feedback and hope to see you again soon.

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jun 2023
Response from Resorts World Bimini on 10 Jul 2023
Thank you Rita!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hilton Bimini on 13 Jun 2023
Thank you for your review we look forward to seeing you again in the near future

2/10 Terrible

LUIZ CARLOS DE ALMEIDA

Disliked: Staff & service, property conditions & facilities
There were many problems during my staying at Hilton Bimini. Ive stayed at Hilton Hotels many times around the world, and never seen this poor quality even in another lower-cost hotels. Cleaning/Health: I’ve found a long blond hair at one of the sinks in my bedroom. The toilet had stains. Danger: one of the water glasses in the room was broken on the edge and I almost cut my mouth. I was lucky I saw it before sipping. Noise: my room was towards the front of the hotel, which is actually the back of the property. Super noisy. Golfing cars, service trucks, employees talking loud early in the morning. You cannot sleep until late if you get one of these rooms. Staff: not friendly and unprepared. 1. On the checkin time, never was aware of the facilities and times of the hotel. In wanted to go out at night and asked what to do in Bimini. One of the employees said she didn’t know. 2. I forgot my key inside the room and ask the front desk to another one. The receptionist started laughing and making fun. He said “what an dumb” in Spanish to the employee next to him. Sad that I understand Spanish. 3. I wanted to buy souvenirs and couldn’t find magnets, so I asked the cashier if they had magnets. She replied back to me asking if I was seeing one there… Shower: poor quality. Very nice shower, but was not working properly. Very low amount of water coming out of it. Iwanted to check out after all these problems but there was no place to go. Disappointed and would like a refund.
Stayed 1 night in Jun 2023
Response from RWBCustomerService on 12 Jun 2023
Thank you for sharing your feedback regarding your recent stay at Hilton Bimini. We sincerely apologize for the inconveniences and issues you encountered during your time with us. We strive to provide exceptional service and a high-quality experience for all our guests, and we regret that we fell short of meeting your expectations.We take your concerns seriously, and we will address them with the respective teams to ensure improvements are made in the areas of cleanliness, safety, noise, staff professionalism, and overall guest satisfaction. Your comments will be used constructively to enhance our services.We understand your disappointment and frustration, and we would like to make it right. Please reach out to our management team directly so that we can further discuss your concerns.Once again, we apologize for the negative experience you had during your stay. We appreciate your feedback, as it helps us strive for continuous improvement and deliver the high standards that Hilton is known for.

4/10 Poor

Lucia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was first delayed due to the Bimini airport canceling my flight 2 days in a row and the hotel was not understanding of that. They offered no refund, no credit no extra accommodations. The resort was loud, dirty, and expensive. I would not recommend this resort.
Stayed 1 night in Jun 2023
Response from Hilton Bimini on 13 Jun 2023
Thank you for your response. If possible, can you provide details of your reservation so as to take a look at the booking. I would also like to apologize regarding the credit, loud noise and other issues you experienced.

4/10 Poor

Lucia

Travelled with group
Disliked: Staff & service, property conditions & facilities
Front desk was not helpful and not polite. Hotel did not allow Expedia to provide me with a refund when my flight was canceled and made us miss hotel nights. They continued to be difficult to get a straight answer. No one on the staff goes out of the way to make sure you are having a nice stay. This is an expensive hotel for not a nice stay. Not worth it and the visit to Bimini is not worth it.
Stayed 3 nights in May 2023
Response from RWBCustomerService on 2 Jun 2023
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We take your feedback seriously and will address the issues you mentioned with our team to ensure better communication and guest satisfaction in the future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We had a bottom floor lagoon room and it was awesome to simply swim to our room. Hot water seemed to be scarce. The food in the casino bar was really good!
Stayed 4 nights in May 2023
Response from RWBCustomerService on 31 May 2023
We're thrilled to hear that you enjoyed your stay at our resort! It sounds like you had a fantastic experience with the lagoon room and the convenience of swimming right to your room. We appreciate your feedback regarding the hot water, and we'll make sure to address it. It's wonderful to know that you had a great dining experience at our casino bar. We hope to welcome you back soon for another memorable stay!

6/10 Okay

Katherine Lauren

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was disappointed in this Hilton resort. It definitely was not what I would expect from a Hilton. The fitness center was very poor, the food selection was disappointing and the spa and gift shop were not open for the duration of our stay.
Stayed 3 nights in May 2023
Response from RWBCustomerService on 31 May 2023
We apologize for your experience at our resort. We understand your concerns regarding the fitness center, food selection, and availability of spa and gift shops. We value your feedback and will address these issues to improve our guests' satisfaction. Thank you for bringing this to our attention

10/10 Excellent

Tatiana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean,awesome food, friendly staff!
Stayed 1 night in Apr 2023
Response from RWBCustomerService on 28 Apr 2023
We are so happy that you enjoyed Resorts World Bimini! Hope to see you back in paradise real soon!

8/10 Good

Tatiana

Stayed 1 night in Apr 2023
Response from RWBCustomerService on 1 May 2023
Thank you for taking the time to review us! We wish to know how we can turn that 4 into a 5! Let us know and hope you come back soon!

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel is dated on the outside and our rooms had no view.
Stayed 1 night in Apr 2023
Response from Jeremie on 7 Apr 2023
Thank you for your review. We will look into this matter.