Upon arrival the bell hop service employee was terrible. He was not informative nor helpful. I ended up having to lug all of our things up. Thankfully another employee came and helped me get it to the hotel check in desk. The ladies at the check in desk weren’t the most welcoming, but they weren’t terrible either. When we arrived at our room the terrace door would not lock and the sheets were ripped up. They do not put liners in the trash bins therefore they were all rusted. When we called the front desk to see about getting another room, they offered to call up maintenance just to fix the terrace door. At that, they said it would be hours before it would be fixed. It wasn’t until I called again upon discovery of the condition of the rest of the room that they offered I come to the front desk and speak to the supervisor about the condition of our room and wanting to be swapped. They did switch us to another room after I spoke to the supervisor. When we were moved to this room it was on the 12th floor. The sheets were still in the same condition, ripped and stained. Because our room was so high up and in a corner we also did not have access to any wifi and we were told there was nothing they could do about it. You have to ask for an accommodation of a refrigerator, which you have to pay for, and you don’t have access to a microwave as there are none on the property at all. I would not stay at this hotel again.