Big Laurel

I have mixed feelings about my recent stay. The room itself was a genuine highlight. The layout felt personal and warm rather than sterile, which sets it apart from most hotel rooms. The check-in and check-out process needs attention. No one was at the desk on either occasion. I had to wait to check in, and at check-out there was no one available at all — I simply left my key, though I had wanted to request a printed receipt. Breakfast was the most frustrating part of the stay. On Tuesday evening I called the front desk to place a breakfast order. The associate told me breakfast wasn't available on weekdays. I pointed out that the website states breakfast begins at 7:00 a.m. After three separate phone calls, she confirmed that breakfast was in fact available to hotel guests, and I placed an order for 7:00 a.m. At 7:00 the next morning, no breakfast arrived. I waited until 7:40 and called the front desk again. The gentleman explained that the cook doesn't arrive until 7:30 — which raises the question of why the website advertises a 7:00 a.m. start. He said he would check and call me back, but never did. My breakfast finally arrived at 7:45, and I wasn't able to eat it because I had to leave for an 8:00 a.m. meeting. The cost was $45 plus a $7 delivery fee for food that arrived 45 minutes late.