Big Lake Holidays from £963

The hotel was exactly as advertised. It had a lovely classy feel and the staff were friendly

The gym is clean and well stocked with equipment. Logan at the front desk was very helpful. Fantastic lobby.

Room was clean and when we needed more towels or toilet paper, housekeeping staff was great. Breakfast was simple but on time and refilled often. Daytime front desk staff was very short with me and not willing to make any changes whenever I made a request. I booked a room that should have slept 4, but it clearly only slept 3. The fold out couch is tiny - was offered a roll away at an additional fee, even though the room was listed by the fire marshall as a an occupancy of 3 but it was sold as a room for 4. Staff complained that they were overbooked and could not do anything for anyone about anything. I understand that sometimes you can't make accommodations but being nice even when saying "no" goes a long way.

Two Fiji waters on check in, free snack or 600pnts, great staff - what’s not to love!

I liked the custom drink upon arrival. They had a complimentary 24k champagne drink for the Bruno Mars concert. Staff was friendly and helpful. Had dinner and breakfast at the hotel. Both reasonably priced and delicious!