Search Hotels Near Big Island Wildlife Refuge and Park, Hayes

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"My booking was for two nights, but we only stayed one night due to the hotel’s poor conditions. The room was dirty, and the mattress sheet had what appeared to be blood or wine stains.We requested the front desk to change the sheets. The floor was very noisy, with a group of students staying on the same floor who were screaming and slamming doors until mid night. The hotel staff was not helpful, and communication was difficult as housekeeping staff did not speak English. Although we paid for two nights, we had to leave the next day due to these issues."

"Always had to ask for clean towels after my soiled ones were removed ;"

"Loved the spacious room. Staff was very welcoming and kind."

"for the price it was really nice. breakfast room was nice. renovated rooms. new bathrooms"

"I guess because I was an Expedia traveler or booker the service was gross, the room was gross and I had a child in the room above me who bumped ball and ran all day long. From 6 in the morning till the time I got back and then probably fell asleep. I came here for rest and because of reviews but I will not return. Plus the unexpected charges to my credit card, people cutting you in line while waiting to check in was another crazy experience. I wanted the park view but I could not even step outside of my room because the balcony was broken down with a lot of mildew. Do better for an extinguished resort. Do better! Very disappointed!"

"Room clean, pool great. "

"This property is non smoking which we liked and everything was clean and well kept. Unfortunately, the Expedia phone app gave the appearance when I was checking how late we could check in that I hadn’t confirmed the reservation and we clicked confirmed. This resulted in a double booking for the room and the hotel advised we would have to resolve with Expedia. The hotel was a good value for the price and we will stay here again when visiting our daughter."

"The property seemed quiet and safe . The unit was a nice size and the kitchen was well stocked with dishes . The bedding and towels seemed clean . There was mold in our bathroom and the tile was really dirty. I walked around on the carpet with my white socks and they were pretty much black. The carpets really need to be cleaned. Lots of the vents were caked with dust. I saw a small roach in the kitchen sink area. All throughout the hallways it smelled like marijuana . I would not stay there again."