Big Carlos Pass

Staff was friendly and accommodating. Negatives 1.3 dehumidifiers in our suit, we emptied 2.TV goes blank and a shut off message is displayed when you try to tune to a channel in the guide that’s not available. Multiple times a day. 3. Concessions shut down 6:00 pm or earlier depending on the weather 4. Have a lounge that was under reconstruction along with other places in the resort. Nothing mentioned when booking it was under reconstruction 5. Shower soaps and shampoo in automatic feeds on the shower wall. Smelled old and moldy 6. Closed the pool a few times claiming weather in the area. Margaritaville pool was open. 7. Happy hour was upstairs in the dining room and not in the downstairs bars. What’s up with that? 8. Beach was under water when the tide came in, or the threat of a storm. Margaritaville’s was built up and dry. Site should have informed that the place was still under reconstruction

No self parking available, forced to valet @ $44/ day Would recommend to add self parking option or reduce valet parking rate by 50%

Hotel was fabulous. Modern look, clean a beautiful room. Staff was fantastic, friendly and helpful. Pool was great. The hotel is located right in the middle of things on 5th Avenue @Naples.