Find luxury hotels in Big Bend, TX

"*"

"The front desk gentleman wasn’t too friendly acted like i bothered. But after we checked in"

"Greta service"

"The staff at the front desk were rude. I couldn't understand his english I don't have a problem with different cultures but over the phone I couldn't make out what he was saying. My wife pulled up and DID NOT like the look of the place. So, I had to rebook at SPARKS Hilton down the St. I looked at the reviews online and they were horrible ALL 1 & 2 stars, nax 3 stars. And the fact that they asked for a $100 CASH deposit was off putting. My wife traveling alone with our babies could not stay there. I had to rebook at another hotel (I have proof, for same day and time, stamped). Called for a refund and was given a hard time about that...Yes I found a great deal! but, BIG, BIG mistake. Had I would have been present there with her MAYBE this location would have been fine. This LOCATION was SKETCHY for a woman traveling alone. I am requesting a FULL REFUND! On top of ALL this we had a medical emergency that your STAFF cared nothing about. You guys need customer service training, speech and phone etiquette training and a make over of clean dishes, sheets and fresh paint along with a bombing roaches have been reported. . "

"Clean room. "

"100% would stay here again. Clean and comfortable place to stay in El Paso. Only issue was the cable tv didn’t really work properly but that wasn’t a huge deal for me. "

"I had to come down from the 10th floor twice because the key did not work during check-in. After the third time, I was changed to another side of the building, on a different floor, and had to carry all my luggage from one place to another. After traveling abroad, that’s the last thing someone needs to deal with—walking back and forth, trying to get into the room to relax."

"Nice room. Colleen’s, no ice machine, average breakfast "

"The room was ok the tv in bedroom is bad there was no signal and most channels were freezing and pixels boo get better cable or fiber internet and update your tvs "