Title: Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=80324874&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. ## Photo gallery for Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. ![Exterior - Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. (Big Bear Lake)](https://images.trvl-media.com/lodging/81000000/80330000/80324900/80324874/29e506ac.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Smart TV, fireplace, ping pong - Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. (Big Bear Lake)](https://images.trvl-media.com/lodging/81000000/80330000/80324900/80324874/6484af68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. (Big Bear Lake)](https://images.trvl-media.com/lodging/81000000/80330000/80324900/80324874/be7edbc9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop - Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. (Big Bear Lake)](https://images.trvl-media.com/lodging/81000000/80330000/80324900/80324874/73d6bce9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. (Big Bear Lake)](https://images.trvl-media.com/lodging/81000000/80330000/80324900/80324874/0742ab37.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Experience the majestic beauty of Big Bear Lake at Canyon Crest Lodge. This luxury cabin boasts expansive view decks with direct ski slope views of Bear Mountain Ski Resort and canyons, mountains, and forests as far as the eye can see. Inside, warm up by the fireplace in an open floor plan great room with 15-foot vaulted ceilings or relax on a brand-new smart TV. ## Reviews 9.4 Exceptional ### Entire home 5 bedrooms5 bathroomsSleeps 13 ## Popular amenities - Hot tub - Kitchen - Washing machine - Dryer - Free Wi-Fi - Outdoor space ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. Welcome to Canyon Crest Lodge. A 5-bedroom luxury cabin located high in the pine tree-covered mountains of Big Bear Lake with direct ski slope views of Bear Mountain Ski Resort. With expansive view decks looking over the forest, canyons, and mountains. Through the front doors, guests are greeted by an open floor plan with 15-foot vaulted ceilings and a great room that combines the living room, kitchen, and dining spaces. The entire space is brightened by banks of windows with views of the mountains and trees. A fireplace warms the space with a crackling glow. The chef's kitchen is equipped with all the appliances and tools needed for the family cooks to whip up dinner or lunch. A large sliding glass door leads to the expansive deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand-new smart TV. While air conditioning is absent, nature compensates with its own cooling system - the fresh mountain air. \* Max occupancy - 13 people, 12 Adults Maximum. The maximum for guests and adults CAN NOT be exceeded at any given time. \* Parking Details: Max of 5 cars on-site. (Does have garage access) \* This home IS NOT PET FRIENDLY! If undisclosed pets are brought into the home without SoCal Vacations' approval: There is a fine of $500 per pet. Please respect the home and follow the rules, just as you expect timely assistance from us. Many of these rules are city regulations, while others help us maintain the homes in top condition. Our goal is to ensure a great experience for our guests and property owners. \* Check-In: Remote check in after identity verification. \* Parking: Follow city-enforced parking limits. If you need more space, let us know. \* Occupancy: Adhere to the maximum occupancy limits enforced by us and the city. No exceptions. \* Noise: Be respectful to neighbors. Keep music inside and at a low volume. Quiet hours are from 9 PM to 8 AM. We have monitoring system in place that reads decibels of noise and notifies you directly and us of loud noises. \* A/C: Most homes do not have air conditioning. Nights are cooler with open windows. \* Ants: Clean up after meals to avoid attracting ants. We use traps and sprays, but cleanliness is key. \* Trash: Dispose of trash at the designated clean site as required by city regulation. \* Age Requirement: You must be at least 24 years old to book. We do not allow parties. This rule is strictly enforced. We appreciate your cooperation. If you have any issues or concerns, please communicate with us—we're here to help. Check-in starts at 4 PM Checking In: \* IDs are required at check-in. \* You must be 24 years or older to book and check in. \* You'll need to sign a Rental Agreement with the Big Bear Good Neighbor Policy (5 minutes). The link with the rental agreement will be sent once the booking is confirmed. It needs to be completed and signed before checking-in. To confirm and maintain your reservation, our Rental Agreement must be completed within 24 hours of booking. Failure to complete the agreement within this timeframe may result in cancellation without refund if the cancellation window has passed. Please note: Our standard cancellation policy applies from the moment the reservation is confirmed, not from when the rental agreement is completed. By booking, you agree to complete all required documentation within the given timeframe and to be bound by the cancellation terms. \* Early check-in and late check-out options are available for a fee, based on availability. \* Please inquire at the front desk for these services. City of Big Bear Lake STR Permit VRR-2025-2767 ## Property amenities ### Ski - Close to skiing - Snowboarding nearby ### Pool/Spa - Hot tub ### Internet - Available in the house: Free WiFi ### Parking and transport - Onsite parking options include a garage ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Hob - Microwave - Oven - Refrigerator - Toaster ### Dining - Dining table ### Bedrooms - 5 bedrooms - Bedsheets provided ### Bathroom - 4.5 bathrooms - Bathtub - Hair dryer - Shower - Towels provided ### Living spaces - Dining table - Fireplace - Living room - Separate dining area ### Entertainment - Games - Smart TV with cable/satellite channels ### Outdoor areas - Balcony - Barbecue grill - Firepit ### Laundry - Laundry facilities - Washing machine ### Comfort - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Smoke-free property ### Location highlights - In a village - In the mountains - Near a health/beauty spa - Near a hospital - Near a zoo - Near the marina - On a lake ### Things to do - Arcade/game room - Billiards/pool table - Table tennis - Basketball nearby - Birdwatching nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Horseback riding nearby - Jet skiing nearby - Kayaking nearby - Motor boating nearby - Mountain biking nearby - Mountain climbing nearby - Sledding nearby - Swimming nearby - Water skiing nearby - Water tubing nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher - Deadbolt lock ## Similar properties ![House (4 Bedrooms) | Interior](https://images.trvl-media.com/lodging/120000000/119960000/119957400/119957367/9b3bfdf0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hot Tub + Game Room: Mtn-view Retreat in Big Bear! 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Big Bear Lake - Hot tub - Kitchen - Washing machine - Dryer 8.0 Very good 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=80324912&PinnedHotelID=80324912&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=80324874&PinnedHotelID=80324874&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=80324874,119957367,94316014,104317724,20255661) ## Policies ### Check-in Check-in time starts at 4:00 PM Minimum check-in age - 24 ### Check-out Check-out before 10:00 AM ### Special check-in instructions An adult aged 18 or older must assume all liability for the booking You will receive an email from the host with check-in and check-out instructions Information provided by the property may be translated using automated translation tools ### Pets Pets not allowed ### Children and extra beds Children are welcome Note from host: We are a family oriented company!! ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed On-site parties or group events are strictly prohibited Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher and a deadlock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation Property Registration Number VRR-2022-0063 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as 519370 ## About the area Located in Moonridge, a neighbourhood in Big Bear Lake, this holiday home is in the mountains and on a lake. The Village and Interlaken Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Stanfield Marsh Wildlife and Waterfowl Preserve and Eagle Point. Travelling with kids? Consider Bowling Barn and Big Bear Solar Observatory. Enjoy the area's slopes with snowboarding and skiing, and don't miss out on the sledging. [Visit our Big Bear Lake travel guide](https://www.expedia.co.uk/Big-Bear-Lake.dx6919) [View more Holiday homes in Big Bear Lake](https://www.expedia.co.uk/Big-Bear-Lake-Private-Holiday-Homes.d6919-aaPrivateHolidayHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6¢er=34.231808,-116.85154&zoom=13&channel=expedia-HotelInformation&maptype=roadmap&scale=1&path=color:0xFFFFF|weight:2|fillcolor:0x005AEB7F|enc:%7Bw%7DoEbqehU%3FQ%3FS%3FQ%40S%3FQ%40S%40Q%40S%40QBS%40Q%40QBQBQBQBSBQDQBQDQDQBQDODQFQDOFQFQDOFOFOFOFOHQFMHOFMHOHOHMHMHMHMJMJMHKJMJKHMLKHKLKJIJKJKLIJILILILIJGLILILGLGNGLGLELENGLELENELENCNCLENCLCNCNANCL%3FNCNANAN%3FN%3FLAN%3FN%3FN%40N%3FN%3FN%40L%40NBN%3FLBN%40NBNBLBNDNBLBNDLDNDLDLFNDLDLFLFLFLFLHLHLFLHJHLHLHJHLJJJJHJJJJJJJLJJJLHJJLHLHLHLJLHNHLFNHLFNHNFNFNHNFNFPDLFPDPFNDPDPDNDPDPBPDPBPBPBRBPBPBPBP%40P%40R%40PBR%3FP%40R%40P%3FR%40P%3FR%3FP%3FP%3FRAP%3FRAPAP%3FRCPARARAPCPCPCPCPCPCRCPEPCPENERENEPEPGNEPGNENGPGNINGNGNINGNILGNILILKNILILILKJILKJKLKJKJKLKJKHKJMHKJMHMHKHMHMFMHMFMHMFMFMDMFODMFMDODMBOFMBOBOBMDOBO%40OBMBO%3FOBM%40O%3FO%40O%3FO%40O%3FO%3FMAO%3FOAO%3FOAOCM%3FOCOCOAMCOEMCOCOCMEOEMEMEOGMEMGMEOGMGMIMGMIKGMIMIMIKIMKKIKKKIMKIMMKIKKMKKIMKKKMIMIMIOIMIMIOGMIOGOIOGOGOGOGOEQGOGQEOGQEQEOCSEOEQCQEQCSCQCQCQCQAQAQCSASAQASAQ%3FQAS%3FQ%3FS%3FQ&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Gx2beb5bXgnh98bLa24TWcsmpPE=) Big Bear Lake, CA ### What's nearby - ![Snow Skiing at Big Bear, CA. ](https://images.trvl-media.com/place/6919/91c0e189-92ac-43c9-8b0c-84d893755d8f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Big Bear Mountain Resort 13 min walk \- 0.7 miles - Bear Mountain Golf Course 17 min walk \- 0.9 miles - Chair 7 17 min walk \- 0.9 miles - United States Adaptive Recreation Center 17 min walk \- 0.9 miles - Bear Mountain Express Lift 19 min walk \- 1.0 mile ### Getting around - San Bernardino, CA (SBD-San Bernardino Intl.) 79 min drive ### Restaurants - Kallans Bar And Grill 9 min drive - Bear Mountain Ski Resort 4 min drive - Starbucks 8 min drive - Circle K 10 min drive - Applebee’s | IHOP 7 min drive ## Frequently asked questions ### Is Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. pet-friendly? ### How much is parking at Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More.? ### What time is check-in at Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More.? ### What time is check-out at Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More.? ### Where is Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Canyon Crest Lodge. Hot Tub. Game Room. Mountain Views. BBQ & More. Reviews ## Reviews ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 18 8 - Good 3 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 9.6 Cleanliness ### 9.8 Location ## Reviews ### 10/10 Excellent #### Jacob D. 2 Apr 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful and Clean Home! This is a beautiful and spacious home, and everything was very clean. There is plenty of entertainment for families with kids of all ages. Service was great. We would definitely stay here again! ##### Jacob D. Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Leslie B. 1 Mar 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Good times The house is as pictured. Our group really had a good time. There was plenty of activities to do in the house and we were able to enjoy the snow in the backyard. This is my second time staying at this property, my family loves it. ##### Leslie B. Stayed 3 nights in Feb 2024 ### 8/10 Good #### Angela C. 2 Sept 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice house This is a spacious house with an amazing view! We loved sitting out in the back deck to enjoy the scenery and watch the sunset. We also loved using the fire pit outside to make s’mores! I liked that 3 of the bedrooms had their own bathrooms and our kids enjoyed their own private space downstairs with the pool table and TV area. There was also many different areas to watch TV or just sit and relax. Cons: Ants everywhere!! We lost half our breakfast items due to a major ant infestation in the kitchen and had to throw out all our untouched Costco muffins and cookies the morning after we arrived. We also had ants in many of the bathrooms and bedrooms - found them in my clothes, bed, and nightstand. In all the homes/cabins I’ve stayed at in Big Bear in my many visits in the past 20 years, I’ve never experienced a bug problem like I did here. Appliances also were giving us problems. One of the stove burners didn’t work, the dishwasher didn’t work and the overflow drain flooded the counter and ruined the food and packages we had on the counter our first night also. Refrigerator leaked water. I did notify management and they were responsive and sent someone over to take a look, but we were so afraid of more flooding that we just hand washed all our dishes the rest of our stay. He also provided ant spray for us. Overall a wonderful property, would be so much better if we didn’t have to worry about the ants and leaking water… ##### Angela C. Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Richard M. 25 Dec 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### great stay me and my friends had an amazing time with this house. everything was great ##### Richard M. Stayed 2 nights in Dec 2020 ### 8/10 Good #### Belinda H. 28 Mar 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great space for all Property is perfect for adults and children. Patio was so nice with great views. ##### Belinda H. Stayed 3 nights in Mar 2021 ### 10/10 Excellent #### Marina L. 30 May 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great family house This house is perfect if you’re traveling with a large group. Plenty of space for everyone to have their own privacy. We also enjoyed the large deck with a beautiful view. ##### Marina L. Stayed 3 nights in May 2021 ### 10/10 Excellent #### courtney f. 16 Feb 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family fun! Property was easy to access, plenty of parking. Good for privacy with little ones, clean and nicely set up. View and massive porch space can't be beat. Quick drive to both summit and Big Bear, and tubing close by for little ones! ##### courtney f. Stayed 3 nights in Feb 2021 ### 10/10 Excellent #### Robin C. 14 Sept 2021 Liked: Cleanliness, communication, location, listing accuracy #### Group Getaway Loved it. It was large, clean and plenty of activities to engage in. Would recommend. ##### Robin C. Stayed 2 nights in Sep 2021 ### 10/10 Excellent #### Allie F. 19 Jan 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Big Bear Had a wonderful time at this beautiful property. House was very very clean and in a beautiful area. The kids had a blast with the pool table and shuffleboard in the gigantic "playroom" downstairs. Perfect house for adults who want to hang upstairs by the firepit and the kids had their own space. Wonderful place will definitely be going back!! ##### Allie F. Stayed 3 nights in Jan 2021 ### 10/10 Excellent #### Berenice S., Rancho Cucamonga 23 Aug 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Gorgeous! Cant wait to come back. This is a beautiful property with plenty of space for family to sleep and hang out. We really enjoyed the game room. The property was clean, well appointed and beautifully decorated. Last year I solid my rental property in Big Bear so I know the challenges of being an owner. The owner of this property has done an excellent job in making a welcoming and happy rental. Can’t wait to come back. ##### Berenice S. Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Arissa M. 2 Dec 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful place and amazing host My friends and I had an amazing experience staying at this property. The check in process was easy and we were given check in and check out instructions ahead of time. All of our questions were answered right away and everyone I spoke to from WowRentals was very kind. Our host Shania was very helpful as well. The house was very clean and had everything we needed. Such an incredible place, we’ll definitely be back! ##### Arissa M. Stayed 2 nights in Nov 2020 ### 10/10 Excellent #### Jeremiah H. 29 Sept 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fun, Spacious Cabin Wonderful place for a family reunion with games, a nice view from the top deck, and a hot tub to relax in on the lower deck. Kitchen was very well equipped with appliances, cookware, flatware, and kitchen tools. It was only missing spices and measuring cups. Bring a towel if you have more than 8 people. Management responded quickly. Great vacation! ##### Jeremiah H. Stayed 3 nights in Sep 2021 ### 10/10 Excellent #### Joseph O. 11 Aug 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Clean and roomy house The property was super clean and well appointed. The only downside was a nonfunctioning jacuzzi which they told us about at check-in. They assured us it would be fixed but no one showed up during our 4-day stay. Everything else was good. ##### Joseph O. Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 6 Nov 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Vacation Three things bad about the property where AC we could not get to work refrigerator took way too long to cool down and pillows are hard as a rock other than that beautiful property had everything we needed ##### Verified traveller Stayed 3 nights in Oct 2020 ### 10/10 Excellent #### Marcus K. 6 Sept 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### The BEST stay in Big Bear hands down What a wonderful stay we had.The canyon crest lodge is a beautiful, big house in Big Bear. We walked in to its large and very clean living room and open kitchen which made a lasting impression on my family, parents and in-laws from out state. With the weather perfect, our only dilemma was picking whether we wanted to eat/drink inside or outside on the deck overlooking the mountain views. This house has everything from the spacious hot tub to the pool table, shuffleboard, ping pong and basketball that my kids played with daily. We loved having out here, and the kids cried when we left. I recommended this home to friends as the best place to stay, and we will be back. ##### Marcus K. Stayed 4 nights in Aug 2020 ### 8/10 Good #### Aaron F. 2 Aug 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice stay, great house with lots of amenities This house is in a beautiful area and has a ton of amenities for the entire family. We loved all the games, the spa, and the fire pit. Very comfortable. Plenty spacious and certainly enough to do where you never have to leave. Close to town, hiking, and the lake, it was a convenient spot that felt like you were up in the mountains with views of the forest. Loved grilling on the spacious deck overlooking the trees. The only reason we didn’t give five stars is that there should’ve been more towels, including spa towels, and a house manual to use some of the appliances which took some time, find the gas turn on, etc. A couple windows didn’t open and a kitchen cabinet was broken, but they really didn’t affect our stay. We reached out to the property manager, but it sounds like some of these things aren’t handled in their contract. Nevertheless, we enjoyed our stay and would rent this house again. ##### Aaron F. Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Maria A. 24 Aug 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Excelente lugar Un poquito caro pero lo vale, tiene todo lo que uno necesita ##### Maria A. Stayed 3 nights in Aug 2020 ### 10/10 Excellent #### Julienne V. 17 Aug 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Beautiful Experiencd Literally the property was amazing! Just as gorgeous as the pictures! We had a great time and really want to come back again! ##### Julienne V. Stayed 2 nights in Jul 2020 ### 10/10 Excellent #### Michelle H. 9 Jul 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Loved it! We were a little nervous about the property because of the review regarding the hot tub and WiFi but everything was PERFECT! The hot tub worked perfectly fine, we had ALL of our devices and a lap top on the WiFi and had no issues. It was clean and spacious. We weren’t sure if they would have everything we needed so we brought our own large sized pots and pans but they already had them and every small appliance you could think of. We only needed our air fryer. There is a slight moth issue around the hot tub however it’s kind of expected since you’re out in the woods and the house is well lit. Just make sure you close the doors when you step outside. Any way, we’re definitely making this an annual thing and coming back!!! Again, great rental!!! ##### Michelle H. Stayed 3 nights in Jun 2020 ### 10/10 Excellent #### William D., Rancho Mission Viejo, CA 8 Jul 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great House Bonus basket ball and ping pong in the garage to complement the great house. ##### William D. Stayed 3 nights in Jun 2020 ### 2/10 Terrible #### A L. 9 Mar 2020 Disliked: Communication, listing accuracy #### Basic amenities did not function. Customer service is non existent. This location has multiple issues that urgently need attention for customer satisfaction. Upon arrival the home had ants. We booked this home for 4 days and 3 nights. On the very first night we lost all Wifi connection. This resulted in no tv or music for my family. The very next morning on Saturday February 29th, 2020, we called WOW rentals at 11 am to inform them of the multiple issues we had. We stated we had no wifi, the hot tub doesn't work, the kitchen has 3 light bulbs out right over the stove, the bathroom locks are broken, and the oven does not work. These may seem like minor issues but they were of great importance to us. We were there celebrating a birthday and could not bake our cake, and we felt as if we were cooking dinner in the dark. Wow rentals said they would send someone out and make sure they had a ladder to change kitchen lightbulbs. Jim arrived at around noon and took notes via text to inform the office. Jim said he struck out and could not fix issues with internet, bathroom locks, hot tub, oven, and was not told to bring ladder for lights. He said he informed the office and they would send someone else. At 3pm we made a phone call to follow up as we were still waiting for technician. Spoke to Abby, who informed me that her manager was aware of the issues and had been making phone calls to get someone out here but hadn't been able to find anyone yet. It was an inconvenience to our family as we cancelled our group plans to wait for technician. At this point Abby said she was baffled at all the issues we were having because this residence hadn't had any if these issues brought to their attention before. Felt as of she was blaming is or accusing us of making it up. At 4 pm someone called to assure us someone was coming to the property at 5:30pm to check hot tub. We spent all Saturday waiting for technicians that never came. No other employee ever showed up so our issues were never addressed. 4 days 3 nights with basic amenities lacking function. Office seemed to show no concern for renters. Worst experience in big bear so far! ##### A L. Stayed 3 nights in Feb 2020 ---