Title: Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Chateau Big Bear Boutique Hotel, BW Signature Collection Travelers warm up by the fire at this mountain retreat, then head out for hiking or skiing adventures just steps from Snow Summit's slopes ## Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection ![American cuisine - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/6848c169.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/6f26007c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![American cuisine - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/3f1779d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/f38d1625.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Chateau Big Bear Boutique Hotel, BW Signature Collection (Big Bear Lake)](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/707fe1d3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Chateau Big Bear Boutique Hotel captures mountain charm with practical comforts. Guests enjoy a cooked-to-order breakfast, spa tub, and lobby fireplace. The property features an arcade room, seasonal pool, bar, and gym, with staff ready to help visitors enjoy nearby Snow Summit. ## Reviews 8.8 Excellent ## Popular amenities - Free Wi-Fi - Air-conditioning - Gym £112 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=74223&PinnedHotelID=74223&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 18 of 18 rooms ### View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/cc1810dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Fireplace 9.6 Exceptional 38 reviews ### Highlights Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Hairdryer Private bathroom Shower/bath combination - 285 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/cc1810dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Balcony 9.2 Wonderful 41 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer - 285 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Accessible, Bathtub ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/2678f6ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Bathtub 8.0 Very good 6 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer - 285 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/f5e96400.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Balcony 9.2 Wonderful 20 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Jetted bath Private bathroom - 285 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/572395a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Balcony 9.0 Wonderful 35 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer - 285 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/c037d314.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Accessible, Bathtub 9.0 Wonderful 4 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer - 285 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace ![Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/0960d4cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Fireplace 8.8 Excellent 46 reviews ### Highlights Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Hairdryer Private bathroom Shower/bath combination - 285 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Balcony ![Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/7c027d06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Balcony 8.0 Very good 2 reviews ### Highlights Balcony Fireplace Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer - 300 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) ![Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/80000/74300/74223/8e8e4d6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) ### Highlights Air conditioning Connecting rooms available Fridge Flat-screen TV Shower/bath combination Hairdryer Private bathroom Coffee/tea maker - 300 sq ft - Sleeps 4 - 2 King Beds ### 1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board - Sleeps 2 ### 1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access - Sleeps 2 ### 1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub - Sleeps 2 ### Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking - Sleeps 2 ### Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking - Sleeps 4 ### 2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board - Sleeps 4 ### 2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi - Sleeps 4 ### Mobility Accessible King Room with Roll In Shower and Balcony - Sleeps 2 ### 2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator - Sleeps 4 ## You may also like Ad ![Outdoor dining](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1156500/1156451/c7bfab9a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Robinhood Resort Big Bear Central - 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Pool - Hot tub - Breakfast included - Pet-friendly 8.8 Excellent 192 reviews £171 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Big-Bear-Lake-Hotels-Hampton-Inn-Big-Bear-Lake.h100358583.Hotel-Information?chkin=2026-1-21&chkout=2026-1-22&rm1=a2®ionId=6919&destination=Big Bear Lake&destType=MARKET&latLong=34.243897,-116.911423&searchId=c10c4416-40db-4a73-8a66-88ddb0f6ce13&top_cur=GBP) Ad ![BBQ/picnic Area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100360000/100358600/100358584/505a2e1b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Home2 Suites By Hilton Big Bear Lake Big Bear Lake - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.0 Wonderful 279 reviews £178 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Big-Bear-Lake-Hotels-Home2-Suites-By-Hilton-Big-Bear-Lake.h100358584.Hotel-Information?chkin=2026-1-21&chkout=2026-1-22&rm1=a2®ionId=6919&destination=Big Bear Lake&destType=MARKET&latLong=34.243897,-116.911423&searchId=c10c4416-40db-4a73-8a66-88ddb0f6ce13&top_cur=GBP) Ad ![Cabin, 1 Queen Bed | 1 bedroom, desk, laptop workspace, bed sheets](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/111000000/110500000/110491100/110491014/913ad41d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Postcard Cabins Big Bear, Outdoor Collection by Marriott Bonvoy Running Springs - Kitchen - Pet-friendly - Parking included - Air-conditioning 9.2 Wonderful 33 reviews £160 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Running-Springs-Hotels-Postcard-Cabins-Big-Bear.h110491014.Hotel-Information?chkin=2026-1-22&chkout=2026-1-23&rm1=a2®ionId=6919&destination=Big Bear Lake&destType=MARKET&latLong=34.243897,-116.911423&searchId=c10c4416-40db-4a73-8a66-88ddb0f6ce13&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBig-Bear-Lake-Hotels-Best-Western-Big-Bear-Chateau.h74223.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBig-Bear-Lake-Hotels-Best-Western-Big-Bear-Chateau.h74223.Hotel-Information) ## About the area Located in Winter Park, a neighbourhood in Big Bear Lake, Chateau Big Bear Boutique Hotel, BW Signature Collection is in the entertainment district and near the airport. Snow Summit and Big Bear Mountain Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Village. Travelling with kids? Consider Bowling Barn and Big Bear Solar Observatory. Enjoy the area's slopes with downhill skiing and skiing, and don't miss out on the snowshoeing and snow tubing. [Visit our Big Bear Lake travel guide](https://www.expedia.co.uk/Big-Bear-Lake.dx6919) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.24401%2C-116.88197&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZgdG-CBcI-dMjnEOOI8z0ADbIiQ=) 42200 Moon Ridge Rd, Big Bear Lake, CA, 92315 ### What's nearby - Eagle Point \- 12 min walk \- 0.7 miles - Bear Valley Community Hospital \- 12 min walk \- 0.7 miles - Big Bear Mountain Resort \- 13 min walk \- 0.8 miles - Snow Summit \- 17 min walk \- 0.9 miles - Big Bear Alpine Zoo \- 3 min drive \- 1.2 miles ### Getting around - Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 78 min drive ### Restaurants - ‪McDonald's - ‬2 min drive - ‪Starbucks - ‬12 min walk - ‪Carl's Jr. - ‬14 min walk - ‪Taco Bell - ‬2 min drive - ‪Applebee’s | IHOP - ‬5 min walk ## About this property ### Chateau Big Bear Boutique Hotel, BW Signature Collection Family-friendly hotel near Snow Summit An arcade/games room, a fireplace in reception and a bar are just a few of the amenities provided at Chateau Big Bear Boutique Hotel, BW Signature Collection. Hit the slopes at this hotel featuring ski storage. For some rest and relaxation, visit the hot tub. The on-site American cuisine bistro, Tiffany's Bistro, features happy hour and dinner. In addition to a gym and a 24-hour business centre, guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Full breakfast (surcharge), a free local area shuttle and self-parking (surcharge) - An electric car charging station, a vending machine and a 24-hour front desk - A billiards/pool table, coffee/tea in reception and luggage storage - Guest reviews say great things about the breakfast and helpful staff Room features All 80 rooms include comforts such as air conditioning, in addition to amenities such as WiFi. Guest reviews speak positively of the cleanliness rooms at the property. More amenities include: - Bathrooms with shower/bath combinations and free toiletries - 42-inch flat-screen TVs with cable channels - Wardrobes/cupboards, fridges and coffee/tea makers ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/920000/910300/910279/f5a77977.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marina Riviera Big Bear Central - On private beach - Pool - Hot tub - Spa 8.6 Excellent 1,021 reviews £145 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=910279&PinnedHotelID=910279&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/101000000/100360000/100358600/100358583/5954e014.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Big Bear Lake Big Bear Lake - Pool - Hot tub - Breakfast included - Pet-friendly 8.8 Excellent 192 reviews £171 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=100358583&PinnedHotelID=100358583&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna](https://images.trvl-media.com/lodging/2000000/1550000/1543900/1543826/7f024239.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sessions Retreat & Hotel Big Bear Lake - 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Pool - Pet-friendly - Parking included - Free Wi-Fi 7.6 Good 1,000 reviews £123 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1072833&PinnedHotelID=1072833&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (USD 1 per night) - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Electric car charging station on site - Free area shuttle up to 15 miles - Free shopping centre shuttle - Free theme park shuttle - Uncovered parking on site (USD 20 per night) - Limited on-site self parking - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Tiffany's Bistro ### Things to do - Air hockey - Arcade/game room - Billiards/pool table - Foosball table - Games - Gym - Hot tub - Seasonal outdoor pool - Ski storage - Table tennis ### Family friendly - Arcade/game room - Free area shuttle - Free theme park shuttle - In-room refrigerator - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping on request - Wedding services ### Business services - 2 meeting rooms - 2,077 square feet of conference space - 24-hour business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Lift - Pool hoist on site - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 3 floors - Ballroom - Banquet hall - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Refrigerator ### More - Air conditioning - Connecting rooms available - Free local calls - Iron/ironing board ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 5 AM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for in-room wireless Internet: USD 1 per night (rates may vary) - Uncovered self-parking fee: USD 20 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from June to September The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Best Western Big Bear Best Western Big Bear Chateau Best Western Chateau Hotel Big Bear Big Bear Best Western Big Bear Chateau Big Bear Chateau Best Western Best Western Big Bear Chateau Hotel Best Western Chateau Best Western Big Bear Chateau Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel ## Frequently asked questions ### Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool? ### How much does it cost to stay at Chateau Big Bear Boutique Hotel, BW Signature Collection? ### Is Chateau Big Bear Boutique Hotel, BW Signature Collection pet-friendly? ### How much is parking at Chateau Big Bear Boutique Hotel, BW Signature Collection? ### What time is check-in at Chateau Big Bear Boutique Hotel, BW Signature Collection? ### What time is check-out at Chateau Big Bear Boutique Hotel, BW Signature Collection? ### Where is Chateau Big Bear Boutique Hotel, BW Signature Collection located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Amenities ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 626 8 - Good 220 6 - Okay 84 4 - Poor 27 2 - Terrible 43 ## Reviews ### 10/10 Excellent #### ADEL 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Quiet room, good breakfast ##### ADEL Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Jesaly Myles 8 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, nice staff and great food for breakfast👍 ##### Jesaly Myles Stayed 1 night in Dec 2025 ### 10/10 Excellent #### VALERIE 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely. ![](https://a.travel-assets.com/ugc/hotel-reviews/85d78bfc-9bce-4d72-ad99-d3c9c62ce0d5-1766338006272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### VALERIE Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Penny 26 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was fresh and delicious. ##### Penny Stayed 2 nights in Dec 2025 ### 8/10 Good #### Mary 4 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property well kept, friendly staff, decor is warm and pleasant. ##### Mary Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### BEATRICE 6 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I. ##### BEATRICE Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Angela 4 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay! ##### Angela Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Patricia 7 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful ![](https://a.travel-assets.com/ugc/hotel-reviews/0b9ee286-a882-4456-a8e3-b4341931544b-1765143849559.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/68978564-d02b-472e-8320-aa30e70956ac-1765143852931.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69af27c2-8fe9-48da-a937-133e7c9157c1-1765143853120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/80e721ef-1ec5-4bdd-8a80-744f774532c9-1765143854583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patricia Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Vickie 7 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property in a beautiful setting. Just wish the restaurant was open every day and not just Friday and Saturday. ##### Vickie Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Amita 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is great!! Very clean and quiet Nice relaxing place, great breakfast too Few places, like some doors and patio screens require updating Overall, great place to relax ##### Amita Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Tom 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay Nice and clean , nice staff , dinning room and food was good . Had to pay for parking and no microwave in room . ##### Tom Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### john 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great , complimentary breakfast was made fresh you can see them making your food. Plenty of options. Heated pool was actually heated and clean. ##### john Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Verified traveller 2 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place, Great Breakfast Great breakfast and friendly staff ##### Verified traveller Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Matt 9 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean, comfortable close enough to get anywhere you want to and yet far enough to be comfortable and quiet. ##### Matt Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Lydia 10 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities it was beautiful and excellent location ##### Lydia Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Lyle 20 Oct 2025 Liked: Cleanliness, staff & service, amenities The room was really nice and It is so worth spending the extra money for the jacuzzi tub in the bathroom! The free breakfast in the morning was great. Scrambled eggs sausage/bacon. Jacuzz and pool area were really nice too! I left my new gold chain there by mistake and housekeeping turned It in. They shipped It to my house which I thought was amazing! Solid place to stay. Would definitely stay here again! ##### Lyle Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Debra 20 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful mountain town, it's great restaurants as well. ##### Debra Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Brenda 14 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Good location and clean ##### Brenda Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sherry 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The community area is quite lovely but getting to your room is difficult with elevator/stair situation carrying your bags, etc. Hotel layout is confusing other than the first floor. We chose this hotel partly because of advertised spa but it was broken. Should have disclosed. Not to be so negative, we enjoyed our stay. Great staff, breakfast, clean room ##### Sherry Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Barb 13 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I’m a realtor from Orange County who was up looking at property for a client. I was traveling with my amputee service dog, and Penny could not have been more accommodating to me and my pup!! I can’t wait to go back and stay there once I get my property in escrow. Beautiful property and the most friendly staff. The gentleman at breakfast cooking for us was also extremely kind. ##### Barb Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Michael D 30 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice clean and comfortable room. ##### Michael D Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Monica 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful place to stay while in Big Bear. It’s close enough to the Village and Big Bear Laje. The staff and hotel are great and make sure you have all you need. The only inconvenience was all the construction going on around the property but they don’t have control of when the city places those into action. ##### Monica Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Roxana 16 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful secluded location . ##### Roxana Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Alyssa 20 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great accommodations, friendly staff ##### Alyssa Stayed 1 night in Mar 2025 ### 8/10 Good #### Peter 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is comfortable, well cared for, and clean, though the price should advertise a parking fee of $20 per day. ##### Peter Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Bluegreen Vacations Big Bear Village, an Ascend Collection Resort](https://www.expedia.co.uk/Big-Bear-Lake-Hotels-Bluegreen-Vacations-Big-Bear-Village.h5244355.Hotel-Information) > > [The Barnes San Francisco, Tapestry Collection by Hilton](https://www.expedia.co.uk/San-Francisco-Hotels-Villa-Florence-San-Francisco-On-Union-Square.h5425.Hotel-Information) > > [HOLLYWOOD VOLUME, a Tribute Portfolio Hotel](https://www.expedia.co.uk/Los-Angeles-Hotels-HOLLYWOOD-VOLUME.h62585670.Hotel-Information) > > [Hilton San Francisco Union Square](https://www.expedia.co.uk/San-Francisco-Hotels-Hilton-San-Francisco-Union-Square.h25622.Hotel-Information) > > [Homewood Suites by Hilton San Diego Downtown/Bayside](https://www.expedia.co.uk/San-Diego-Hotels-Homewood-Suites-By-Hilton-San-Diego-DowntownBayside.h13155016.Hotel-Information) > > [Hotel Riu Plaza Fisherman's Wharf](https://www.expedia.co.uk/San-Francisco-Hotels-Hotel-Riu-Plaza-Fishermans-Wharf.h24625.Hotel-Information) > > [Hyatt Centric Fisherman's Wharf San Francisco](https://www.expedia.co.uk/San-Francisco-Hotels-Hyatt-Centric-Fishermans-Wharf-San-Francisco.h22500.Hotel-Information) > > [Coronado Island Marriott Resort & Spa](https://www.expedia.co.uk/Coronado-Hotels-Coronado-Island-Marriott-Resort-Spa.h25270.Hotel-Information) > > [Manchester Grand Hyatt San Diego](https://www.expedia.co.uk/San-Diego-Hotels-Manchester-Grand-Hyatt-San-Diego.h12073.Hotel-Information) > > [Ocean View Hotel](https://www.expedia.co.uk/Los-Angeles-Hotels-Ocean-View-Hotel.h19135.Hotel-Information) > > [The Godfrey Hotel Hollywood](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Godfrey-Hotel-Hollywood.h32945867.Hotel-Information) > > [Biltmore Los Angeles](https://www.expedia.co.uk/Los-Angeles-Hotels-Millennium-Biltmore-Los-Angeles.h25715.Hotel-Information) > > [Silver Lake Pool & Inn](https://www.expedia.co.uk/Los-Angeles-Hotels-Silver-Lake-Pool-Inn.h34504058.Hotel-Information) > > [Level Los Angeles Downtown - South Olive](https://www.expedia.co.uk/Los-Angeles-Hotels-Level-Los-Angeles-Downtown-South-Olive.h10649672.Hotel-Information) > > [citizenM Los Angeles Downtown](https://www.expedia.co.uk/Los-Angeles-Hotels-CitizenM-Los-Angeles-Downtown.h65299564.Hotel-Information) > > [The Wayfarer San Diego](https://www.expedia.co.uk/San-Diego-Hotels-The-Wayfarer-San-Diego.h15555.Hotel-Information) > > [Kimpton La Peer Hotel by IHG](https://www.expedia.co.uk/Los-Angeles-Hotels-Kimpton-La-Peer-Hotel-West-Hollywood-By-IHG.h18156733.Hotel-Information) > > [The Hollywood Roosevelt](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Hollywood-Roosevelt.h34142.Hotel-Information) > > [W Los Angeles - West Beverly Hills](https://www.expedia.co.uk/Los-Angeles-Hotels-W-Los-Angeles-West-Beverly-Hills.h25974.Hotel-Information) > > [Mondrian Los Angeles](https://www.expedia.co.uk/Los-Angeles-Hotels-Mondrian-Los-Angeles.h4798.Hotel-Information) > > [W Hollywood](https://www.expedia.co.uk/Los-Angeles-Hotels-W-Hollywood.h3084874.Hotel-Information) > > [Bahia Resort Hotel](https://www.expedia.co.uk/San-Diego-Hotels-Bahia-Resort-Hotel.h18241.Hotel-Information) > > [The Sun Rose West Hollywood](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Sun-Rose-West-Hollywood.h57961536.Hotel-Information) > > [The London West Hollywood at Beverly Hills](https://www.expedia.co.uk/Los-Angeles-Hotels-The-London-West-Hollywood-At-Beverly-Hills.h21097.Hotel-Information) > > [Cornell Hotel de France](https://www.expedia.co.uk/San-Francisco-Hotels-Cornell-Hotel-De-France.h1222727.Hotel-Information) > > [Clarion Hotel Anaheim Resort](https://www.expedia.co.uk/Anaheim-Hotels-Clarion-Hotel-Anaheim-Resort.h3893.Hotel-Information) > > [Disneyland Hotel](https://www.expedia.co.uk/Anaheim-Hotels-Disneyland-Hotel.h15276.Hotel-Information) > > [Hotel Caza Fisherman's Wharf](https://www.expedia.co.uk/San-Francisco-Hotels-Hotel-Caza.h38249309.Hotel-Information) > > [ The Hollywood Franklin Hotel near Universal Studios](https://www.expedia.co.uk/Los-Angeles-Hotels-The-Adler-A-Hollywood-Hills-Hotel.h9761.Hotel-Information) ---