TV, fireplace, books, stereo

Reviews of 50m from the sea, charming Basque house for 6 to 8 persons, large garden...


Reviews

7.4

Good

Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

7.0/10

Cleanliness

Reviews

6/10 Okay

David B., Vancouver, BC Canada

Disliked: Cleanliness
Disappointing...
The home was dirty and in various states of repair. When we arrived; 1. Yard and grass not done. It was done a couple of days later... 2. Near every surface in the home was dirty. E.g. the stove and range hood were greasy, countertops had a grunge feeling; tableware trays/utensil drawers even had dirt in them. Shower stalls improperly cleaned; floors dirty with "dust bunnies" throughout. You knew this wasn't just a one-off or short-term issue. 3. Dishes (plates/cups) were chipped/cracked. We cleaned most of the areas we used but paying a cleaning fee added insult to injury. The listing makes reference to the home being "newly renovated"... we didn't see it that way. There were a number of areas in need of maintenance: 1. A number of burnt out light bulbs or switches not working. 2. Two windows wouldn't lock so when the winds came up the windows blew open and rain blew in. Finally we had to put an armoire in front of one window to keep it closed. 3. Toilet roll dispenser in second bathroom broken off the wall. 4. Light fixtures (some worked, others didn't). We've travelled extensively over the years and this has to be the one of the more disappointing properties we've stayed. It's expensive. For now, this is a 2.5/3.0-star property - with a 5-star price! There is a level of expectation and we feel it didn't meet modest expectations. Until the cleanliness issues and maintenance deficiencies are back in order we wouldn't stay here again.
Stayed 26 nights in Sep 2023
Response from VrboOwner on 23 Nov 2023
I am compelled to address your review publicly, not only to correct the record but also to highlight what appears to be a disconcerting pattern in your behavior. Your claims about the state of our property post-departure are, frankly, bewildering and unsubstantiated. Throughout your month-long stay, not once did you report any of the issues now so vividly described in your review, despite our clear and repeated offers of complimentary cleaning services. This delayed expression of dissatisfaction, emerging only after the conclusion of your stay, is suspicious and, frankly, indicative of an ulterior motive. Your allegations of dirt and disrepair are not only baseless but also seem to be a deliberate attempt to tarnish our reputation. It's disheartening that you've chosen to go this route, especially considering the lack of any such feedback during your stay. However, the most concerning aspect of your review is the apparent intent behind it. The timing and nature of your complaints lead us to believe this is less about genuine dissatisfaction and more about manipulating the situation to secure a partial refund. This is not just unethical; it borders on blackmail. Furthermore, your actions suggest this might be a recurring tactic of yours, employed to unjustly benefit from stays at various properties. Such behavior is not only dishonest but also harmful to businesses that work hard to maintain high standards and ensure guest satisfaction. We stand by the quality of our property and the integrity of our service. We will not be coerced into providing refunds based on unfounded and opportunistic claims. Our pricing is fair and transparent, reflecting the high standards we uphold. Attempts to negotiate discounts through deceitful means are unacceptable and will not be tolerated. To our future guests, we assure you of our commitment to providing an excellent stay and invite you to experience the high standards that we consistently maintain, as evidenced by the positive feedback from many satisfied guests.

8/10 Good

Caroline D.

Liked: Cleanliness
Idéal pour des vacances en famille entre adultes et ados
Tres belle maison. Très confortable et avec une belle décoration. Jardin et terrasse très confortables également.
Stayed 14 nights in Aug 2022

8/10 Good

Marie-Anne V.

Maison familiale chaleureuse, a pied de la mer et du village
Ambiance chaleureuse de “maison de famille” pour accueillir la famille justement.... et les amis dans une batisse spacieuse et confortable. Et tout ca en dehors des embouteillages puisqu’on n’utilse presque jamais la voiture. Nous avons passe un excellent sejour
Stayed 15 nights in Jul 2018