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Reviews of Mercure Béziers

4 out of 5
Mercure Béziers
33 Avenue Saint Saens, Béziers, Herault

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 349 reviews" "
Rating 8 - Good. 160 out of 349 reviews" "
Rating 6 - Okay. 69 out of 349 reviews" "
Rating 4 - Poor. 26 out of 349 reviews" "
Rating 2 - Terrible. 8 out of 349 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Travelled with partner
Pratique, propre, près de tout.
Stayed 3 nights in Apr 2024
Response from Ewan Emma on 10 Apr 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Ewan Emma on 16 Jun 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Abdalmajeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ewan Emma on 14 Apr 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting lovely town
Stayed 1 night in Aug 2022
Response from Emma Ewan on 14 Aug 2022
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2022
Response from Emma Ewan on 9 Jul 2022
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Ron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Emma Ewan on 7 Jun 2022
Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

gerald

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2022
Response from Karine CARTIER on 19 May 2022
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre avis. Il est toujours agréable de recevoir de bonnes notes ! Nous espérons vous revoir très bientôt ! Veuillez agréer, Cher Client, nos salutations distinguées. Karine CARTIER Directrice

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Emma Ewan on 27 Mar 2022
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

Kevin Bourke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Excellent location, spotlessly clean and reasonably priced. Therefore don’t expect 5 star and you won’t be disappointed.
Stayed 1 night in Dec 2021
Response from Karine CARTIER on 13 Jan 2022
Bonjour, C'est avec joie que nous lisons votre commentaire et nous vous en remercions. Au plaisir de vous revoir lors de votre prochaine escapade biterroise. Nous vous souhaitons une excellente journée.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Extremely difficult access. Very disappointed that the parking was full and there was no mention to us about specific parking reservations. Would not go crack to this particular hotel again. We had much better luck with other Mercure hotels in the past. Very disappointed by the very very small room.
Stayed 1 night in Aug 2021
Response from Karine CARTIER on 24 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Béziers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine CARTIER General manager

6/10 Okay

Ricardo J

Liked: Cleanliness, room comfort
Good location, uninterested staff
Good location, but hotel not at the same level as other Mercure Hotels. Chaima at the reception was helpful, but the manager had a negative attitude. In general they could explain better the different possibilities that the city can offer. They pretend to be busy, but in reality were uninterested to show what can someone do, during the Feria de Beziers, which was the highlight of the week.
Stayed 1 night in Aug 2021
Response from Karine CARTIER on 21 Aug 2021
Dear Guest, We're sorry to hear that you did not fully enjoy your stay, however, we thank you for taking the time to share your experience. Your comments about the uninterested of our staff deserve our full attention. Your remarks have been transmitted to the heads of the departments concerned in order to immediately review the behavior of the employees which does not correspond to our service philosophy. We sincerely apologize for any inconvenience. This remains quite exceptional. Rest assured that I will congratulate Chaima. Reaffirming our sincere apologies for the experience you have had, we hope to have the chance to welcome you again and thus give us the opportunity to fully meet your legitimate expectations. Best regards Karine CARTIER General manager

6/10 Okay

Melvin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poorly managed hotel
Room was newly renovated but there was no safe in the room. We were informed at checkin that there would be no housekeeping services. There was only one partially used roll of toilet paper. Breakfast was poor; stale bread (hard to believe in a French hotel), rotten fruit wrapped in plastic, a bit of ham. Front desk completely messed up our bill on departure as well. When we complained all of this was blamed on COVID and not even an apology was offered. This is far below my experience with other Accor hotels and particularly a four star one.
Stayed 1 night in Aug 2020

8/10 Good

ALAN

Liked: Cleanliness, room comfort
Clean, and staff very helpful. Room furnishings were retro '80's! Bathroom and toilet excellent.
Stayed 14 nights in Jun 2020

8/10 Good

Alexandre

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was OK nothing more to say
Walkable distance from the center of Béziers Easy parking, breakfast is fine Hotel was under needed renovation but no nuisance
Stayed 1 night in Feb 2020
Response from karine CARTIER on 9 Mar 2020
Dear Guest, We are happy to read that you have appreciated your recent stay and we thank you for your nice comments concerning our hotel. We will be pleased to welcome you again for your next stay. Best regards. Karine CARTIER General manager.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was fine, but nothing special. Staff was friendly, but the general experience was just okay. Two things that stick out in my mind: There is no reason breakfast should cost 20 Euros per person. The room was just over 80 Euros, so breakfast for two of us for two days would have doubled our bill. This makes no sense, especially when we have had excellent dinners in Beziers, with wine and dessert for that price. Anything over 10 Euros for breakfast is exploitation. Also, the hotel was very slow (not many people). Not sure why they put us on a floor being renovated. Walls being drilled in the morning didn't make us feel very welcome.
Stayed 2 nights in Dec 2019
Response from karine CARTIER on 19 Dec 2019
Dear Customer, Thank you for your recent stay at the Mercure Béziers Center. We are glad that you had a pleasant stay with us and appreciated our team. Your comments are essential for us and allow us to constantly question ourselves in order to improve so that we can always satisfy you better. Breakfast is priced at 16 euros per person and the products on offer are high quality regional products. I regret that you were disturbed by the noise of the renovation but the hotel is under works on 4 levels and this to improve your experience. Our team would be particularly happy to welcome you back to our establishment. Best regards Karine CARTIER General manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did the job perfectly. Good location to walk to the old part of town
Stayed 1 night in Aug 2019
Response from Karine CARTIER on 4 Sept 2019
Dear Guest, We are happy to read that you have appreciated your recent stay and we thank you for your nice comments concerning our hotel. We will be pleased to welcome you again for your next stay. Best regards, Karine CARTIER General manager

4/10 Poor

Leafau, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel very small rooms and I mean very small rooms. Heating excessive had to sleep with window ajar to compensate. Paid for a breakfast and Mercure pride themselves on their bacon and eggs to the extent of advertising them on posters in their hotels. Our breakfast cold nothing. The attendant told us they had forgotten to buy the breakfast ingredients so all they had to offer was cereal, a little cold meat and cheese and some pastries. Standard two stars and one of the worst Mercure we have stayed in. Try Mercure Avignon or Mercure Albi if you want a proper Mercure.
Stayed 1 night in Dec 2018
Response from Karine CARTIER on 18 Jan 2019
Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Béziers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karine CARTIER Directrice General manager

10/10 Excellent

Russeblue, Edinburgh, Scotland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEZIERS MERCURE HOTEL, EXCELLENT STAY.
Hotel Mercure Beziers provides an excellent generous and delicious breakfast choice. Staff were highly efficient and friendly, Room was very clean and spacious. Hotel is 10 mins. walk to bus station and 15 mins by taxi to rail station, Beziers, its beautiful surroundings including the prized Canal du Midi are easy to explore. Parks, outdoor restaurants and shops are nearby and an excellent Tourist Office. Bus trips to beaches are only 20-30 mins. I also visited the extremely beautiful little town of Merseillan with its lovely marina, enjoyed an excellent lunch en pleine air in one of the quai restaurants, and did a most informative and fascinating tour of its Noilly Prat factory _ France's most delicious and prestigious range of vermouths all 4 of which I sampled. I can highly recommend a trip to this region of s.w. mediterranean France and intend to return.
Stayed 7 nights in Sep 2018
Response from Karine CARTIER on 16 Sept 2018
Dear Guest, We thank you for your positive review! It is great to read that you have had such a good stay. We look forward in welcoming you again soon. Best regards. Karine CARTIER General manager

8/10 Good

Marie-Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Karine CARTIER on 22 Aug 2018
Chère Marie Dominique, Nous vous remercions d'avoir pris le temps de partager votre expérience et nous sommes heureux de lire que vous avez apprécié votre séjour. Nous espérons avoir le plaisir de vous accueillir de nouveau. Bien cordialement. Karine CARTIER Directrice

6/10 Okay

Steven

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK - Not great, but not awful
This hotel is located right in the centre of Beziers - a non descript modernish building. The rooms are undeniably small, and the breakfast is definitely not worth paying for. On the plus side, the staff are friendly, and the aircon worked a treat. The shower was dated, and ridiculously complicated....Overall - reasonable value for money, but I would look elsewhere if I returned.
Stayed 2 nights in Jul 2018
Response from Karine CARTIER on 14 Aug 2018
Dear guest, Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Centre. We are pleased to receive your compliments concerning the location, the quality of our staff and the aircon. We take good note of your remark regarding the room and the breakfast. We sincerely apologize about that and we will do our best to improve our guest services as from today. We welcome you to come back visiting Béziers and it would be our pleasure to give you warm reception again. Best regards. Karine CARTIER General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel was well located and friendly staff . Simple decor
Stayed 3 nights in Jul 2018
Response from Karine CARTIER on 14 Aug 2018
Dear Guest, We thank you for your positive review! It is great to read that you have had such a good stay. We look forward in welcoming you again soon. Best regards Karine CARTIER General manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location. Very small room.
Check in was Good. But the room was very small and there was no place to keep our cases. We havre moved into disable persons room to get more space. Staff were friendly and helpful but some of them have problem with English language.
Stayed 6 nights in Jun 2018
Response from Karine CARTIER on 14 Aug 2018
Dear guest, Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Centre. We are pleased to receive your compliments concerning the quality of our staff. We take good note of your remark regarding the room. We sincerely apologize about that and we will do our best to improve our guest services as from today. We welcome you to come back visiting Béziers and it would be our pleasure to give you warm reception again. Best regards Karine CARTIER General manager

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018
Response from Karine CARTIER on 16 Aug 2018
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Il est toujours agréable de recevoir de bonnes notes ! Nous espérons vous revoir très bientôt ! Veuillez agréer, Madame, nos salutations distinguées. Karine CARTIER Directrice

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Staying at Mercure for the first time and was very pleasently surprised. Very comfortable if smallish room and the bed was big enough for two to stretch out. The staff were very helpful; they loaned us a knife and bottle opener for a picnic and when we didn't want a full breakfast were happy for us to just grab a coffee. The hotel is not far from the centre and while the street isn't pretty it was fine. Only gripe was the porthole between bedroom and bathroom which meant that the sleeping area lit up if you used the loo in the night!
Response from Karine CARTIER on 14 Aug 2018
Dear Guest, We thank you for your positive review! It is great to read that you have had such a good stay. We look forward in welcoming you again soon Best regards. Karine CARTIER General manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff! Good location and very comfortable rooms. However, hotel is a little dated and could do with a refresh - particularly the bathrooms. Breakfast was fantastic.
Response from Karine CARTIER on 14 Aug 2018
Dear Matthew, Thank you very much for taking the time to write and share your experience about your stay at the Mercure Béziers Centre. We are pleased to receive your compliments concerning the quality of our staff and the breakfast. We take good note of your remark regarding the bathroom. We sincerely apologize about that and we will do our best to improve our guest services as from today. We welcome you to come back visiting Béziers and it would be our pleasure to give you warm reception again. Best regards. Karine CARTIER General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern hotel. Not a lot of space around the bed but coffee making facilities ands a very good shower area.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand 14 daysbrek
The Hotel was worth it’s four star rating. Everything you wanted you received.underground parking was a gift in wet weather.
Stayed 14 nights in Jan 2018

6/10 Okay

DOUGLAS

Liked: Room comfort
Disliked: Cleanliness
A regrettable choice
This Hotel we would not rate the 4 star grade more like 3. Hotels own website stated privilage rooms were suites this was advised on check inthat this was a mistake and will have to be removed. rooms were cold and advised heating not on till 01 Nov. Breakfast was an experience selection was not replenished without calling on staff who also attended the check ins/ reception desk poor selection of fruit and scrambled eggs was something else.
Stayed 4 nights in Oct 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Beziers
The hotel was spartan (i.e., modern), but comfortable and reasonably quiet. It has a good central location, but off the main street. Staff were friendly and helpful.
Stayed 1 night in Sep 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and helpful staff
Comfortable stay with helpful staff close to the centre. Would stay again. Bike storage
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Will do
Booked this for our first night in France and a chance to look round Beziers before moving on. Location was central, maybe 5-10 minutes walk from the old part of town 10-15 minutes walk from the cathedral. Staff were friendly and hotel was clean and modern. The major criticism, and the reason that I would only stay there again if I had to, was that the room was very, very cramped. It was tiny. There was actually more space to move around in the shower room! We were given a complementary bottle of water in the room fridge, which was nice, but facilities for making tea/coffee were so basic, they may as well not have bothered. Glad we saw Beziers, but wouldn't recommend spending more than a night there, unless you were using it as a base for exploring.

6/10 Okay

Huw

Liked: Cleanliness
ok - nothing to write home about
ok hotel - nothing special nothing bad. room rather dated. tv on wall, difficult to see , room rather small and dated, price expensive
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Hotel comfortable staff very helpful room small but adequate for short stay we stayed 3 nights and do not travel light so needed to ask for more hangers no drawer space only shelves Air conditioning worked first night but the next two nights not working spoke to reception on the Monday morning but no better Monday night so had to open window and found it very noisy from early morning.

8/10 Good

nick, cleveland ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable from station.
Close to main plaza for restaurants and shops. Helpful staff to find things in the town

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gary, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bezier's is a beautiful city and the Mercure Hotel is nearby the city sites. A great hotel for the price.

4/10 Poor

Isolde, Ireland

Disliked: Staff & service, property conditions & facilities
Underground Car Park
Did not like the fact the lights in underground car park went off before I had everything I needed out of car so was left in dark on my own with no signage for the lift

4/10 Poor

Detlef, Zürich

Disliked: Property conditions & facilities
Not a Mercure 4*
It was rather dispointing to stay in a Mercure which does poorly reflect the previous experiences with the chain. Service is limited, location poor and the standard bellow average.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Room was small but comfortable (I was solo but too small for a couple). No restaurant for dinner but hotel provides a [very] limited room service menu. Good breakfast. Hotel should not charge for parking, which was 10 euros per night.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great service, friendly staff but not on such a nice road. Would not want to walk down this road late at night!!!

8/10 Good

BB, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, great value.
We stayed here one evening before traveling the Canal du Midi. Nice room. Small like most European hotels. The staff spoke English and were just lovely. It made our stay wonderful.

6/10 Okay

Steve, Perthshire

Liked: Cleanliness, property conditions & facilities, room comfort
Budget hotel near centre
Chosen for one night near the centre but on the East so easy to get out to the airport. The hotel is fine for a short stay but a little lacking in 'soul'. I wouldn't stay there for longer. The breakfast was good quality with Nespresso coffee. Rooms big enough and not too small. Our room had wood on the wall which made it seem a little dark and we faced a block of flats. Complimentary WIFI and bottle of drinking water. Beziers itself is the let down. A small area has been done up but wander away from the centre and it is poor. We found it difficult to find anywhere to eat that suited us.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

yahya, Oman

Disliked: Cleanliness, property conditions & facilities, room comfort
good hotel bad parking and good staff
hotel should be 3 stars, parking are very difficult and expensive, staff were very good, hotel not too bad

6/10 Okay

Verified traveller

Liked: Cleanliness
Pleasant stay in Mercure but rooms are small with little room to put clothes or suitcases. We were there for 3 nights which was manageable but due to the lack of space I won't recommend a longer stay
Response from calcet on 22 Aug 2015
Thanks for given your advice it is really important for us to know what our clients think about their stay. We know that our rooms are small for your information, we have also Privilége rooms which are bigger when you come for a long stay. Hope to see you again in our hotel, Sincerly,

6/10 Okay

Paul, Perth

Disliked: Staff & service
Average
Was supposed to redeem free night?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend ...
Very short visit - Enjoyed Bezier - First time in Mercure hotel - great location, parking facility v useful, no evening meal but plenty of nearby restaurants - would stay again.
Response from calcet on 22 Aug 2015
Thanks for given your advice, it is really important for us to have clients opinion. We are happy that you enjoyed your stay in our hotel. We hope to see you soon. Sincerly