Bettye Giles Softball Field

Unfortunately, our stay at Hu Hotel in Memphis was disappointing. While the location is convenient, the overall guest experience was negatively impacted by both the condition of the property and the level of customer service we received. From the moment we arrived, several staff members were unfriendly and unhelpful. The concierge we interacted with never smiled once and seemed uninterested in assisting guests. The valet provided incorrect directions to Beale Street and was very dismissive when we asked questions. We also encountered another concierge while trying to figure out how to access the parking garage, and that interaction was equally unpleasant and lacking in basic hospitality. In addition to the service issues, there were maintenance concerns in our room. Several bathroom fixtures were broken and literally falling off the wall, which gave the impression that the property is not being properly maintained. We understand that everyone can have an off day, but when multiple staff interactions are consistently negative, it reflects poorly on the hotel as a whole. Based on our experience, we will not be staying at Hu Hotel again and would not recommend it to others looking for a welcoming and well-maintained place to stay in Memphis.

Beautiful downtown loft in a great location within walking distance to many must see attractions like The Civil Rights Museum and the Rock and Soul Museum. Liked the safe and secure parking in the basement parking garage. Loft was a very well decorated warehouse industrial design. We stayed in Loft 302 Elvis the Legend theme. Highly recommend to others. We would stay there again and pick a different themed loft.