Beringer Vineyards

The hotel was overbooked and my reservation wasn’t honored. I was made to wait over an hour to be provided with two room options that didn’t meet the reservation details. I had to stay in a smaller room and was promised a refund. I called back twice and was given different information and ultimately told they couldn’t refund me but could give me points. I disputed the charge with my credit card but hasn’t been resolved.

The hotel was noisy the entire night so sleep was hard. Sketchy people kept wandering into the lobby and harassing hotel guests to include my daughter. And I asked the hotel staff if the valet was included in the cost of the hotel. They said no so I paid the valet directly. Then the hotel charged my card another 80 dollars for the one night of valet. I do not recommend.