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"My experience at the hotel was mixed. Upon arrival, the receptionist’s lukewarm attitude and lack of enthusiasm did not create a welcoming first impression. The interaction felt unnecessarily uncomfortable and somewhat unprofessional. After informing her that I was checking in, she asked what time I had booked the hotel. I found the question unnecessary, especially since the reservation details were already available in the system. I had to search through my phone to retrieve the information, and when I finally did, her response came across with an attitude, as though I had done something wrong simply by arriving to check into a room that had already been reserved for the night. The overall process lacked warmth, urgency, and the hospitality one expects when arriving at a hotel. That said, my checkout experience was much better. The receptionist during checkout was professional, welcoming, and had a beautiful smile that made the interaction refreshing and pleasant. The breakfast was also very good and enjoyable. As for the property itself, the hotel feels noticeably dated. I was honestly surprised to see how much La Palm has aged over the years. It still carries the foundation of what was once a landmark hotel, but it would greatly benefit from serious renovations and modernization to restore the high standard and prestige it was known for when it first opened."

"Yes"

"The building is always having issues with plumbing !"

"It was good my host was very helpful and my house keeper very nice and pleasant "

"I was disappointed that the pictures of the hotel and reviews did not reflect reality. The hotel is old tired, the reception is unwelcoming. Our delux room was substandard with old off white coloured linen and safety hazards such as a step down to the bathroom. My husband was shocked that I had booked and paid so much money for substandard hotel but I was going off pictures and reviews that were either false and misleading. This hotel is not good value for money and it will disappoint those who expect higher standards because the standard is very low. "

"The room was very clean, staff was very friendly and respectful."

"THIS HOTEL HAS ONLY 1 PROBLEM IN THE LIGHT/RED WOOD SECTION. THE PLACE SMELLED OF MOLD. THE CARPET IN THE HALLWAY CARRIES A MOLDY SMELL. MY FIRST ROOM THERE IS MOLD IN THE BATHROOM TILES. MY ROOM WAS CHANGED BUT THE MOLDY SMELL PERSISTS. THE SMELL IS IN MY LUGGAGE. I WAS ALSO COUGHING ON OCCASSION. OTHER THAN THAT BEST SERVICE BEST STAFF BEST FOOD. KIND PEOPLE. THE MOLDY SMELL IS MY ONLY COMPLAINT. SO FOR ENVIRONMENT WHICH IS NOT A CHOICE IT IS A ZERO."

"I really like the location, and the room was comfortable. But the restaurant was not great, the mosquitoes made the pool area unusable, and they charge a large fee ($100) for early check in. I would also appreciate a mosquito net."

"My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant. "