Title: Sinabung Hills Berastagi Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=3703482&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sinabung Hills Berastagi Families find their perfect pace at this upscale retreat, where poolside relaxation and delicious meals complement active play options for everyone ## Photo gallery for Sinabung Hills Berastagi ![View from property - Sinabung Hills Berastagi (Berastagi)](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/aeb451c2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access - Sinabung Hills Berastagi (Berastagi)](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/3139be4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Sinabung Hills Berastagi (Berastagi)](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/d56f7146.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Sinabung Hills Berastagi (Berastagi)](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/1a300305.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Sinabung Hills Berastagi (Berastagi)](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/c66dc237.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sinabung Hills Berastagi offers a scenic retreat for families. Guests enjoy pool views from Sinabung Restaurant, serving local and international dishes. The tranquil garden provides peace, while kids stay entertained at the playground or with table tennis. ## Reviews 7.8 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Breakfast available - Business services £26 includes taxes & fees 11 Mar - 12 Mar ## Room options ### Check availability for these dates Tonight [Feb 11 - Feb 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 12 - Feb 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Superior Room ![Superior Room | Front of property](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f20e3abd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights TV Separate bedroom Electric kettle Coffee/tea maker Desk Daily housekeeping - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Deluxe Room ![Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef3b9fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony TV Electric kettle Coffee/tea maker Desk Daily housekeeping - 301 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite ![Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/3139be4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate dining area Dining table TV Electric kettle Coffee/tea maker Desk Daily housekeeping - Sleeps 2 - 1 Double Bed ### View all photos for President Suite ![President Suite | Living area | 32-inch TV with satellite channels, ping pong](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/ef1ec474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### President Suite ### Highlights Balcony Separate dining area Dining table TV 2 bedrooms 2 bathrooms Electric kettle Coffee/tea maker - 2 bedrooms - Sleeps 2 - 1 King Bed and 2 Single Beds ### View all photos for Superior Cottage ![Superior Cottage | Desk, rollaway beds, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/fa88643e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Cottage ### Highlights TV Electric kettle Coffee/tea maker Desk Daily housekeeping - 1 bedroom - Sleeps 2 - 1 Queen Bed OR 1 Single Bed ### View all photos for Deluxe Cottage ![Deluxe Cottage | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f9755d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Cottage ### Highlights Balcony Separate dining area Dining table TV Separate bedroom Electric kettle Coffee/tea maker Desk - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Suite Cottage ![Suite Cottage | Desk, rollaway beds, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/4000000/3710000/3703500/3703482/f3bab890.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Cottage ### Highlights Balcony Separate dining area Dining table TV Electric kettle Coffee/tea maker Desk Daily housekeeping - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBerastagi-Hotels-Sinabung-Hills-Berastagi.h3703482.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBerastagi-Hotels-Sinabung-Hills-Berastagi.h3703482.Hotel-Information) ## About the area Berastagi is home to Sinabung Hills Berastagi. Hillpark Sibolangit is a local attraction and the area's natural beauty can be seen at Tropical Rainforest Heritage of Sumatra and Taman Mejuah Park. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Berastagi travel guide](https://www.expedia.co.uk/Berastagi.dx6132831) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.16881%2C98.48565&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GubObM_IaleIU4qrDX7joNF9anE=) Jl. Kolam Renang, Berastagi, North Sumatra, 22153 ### What's nearby - Berastagi Fruits Market 8 min drive \- 3.3 miles - Taman Mejuah Park 8 min drive \- 3.3 miles - Masjid Istihrar Mosque 8 min drive \- 3.3 miles - Hillpark Sibolangit 34 min drive \- 14.2 miles - Two Colors Sibolangit Waterfall 35 min drive \- 14.6 miles ### Getting around - Medan (KNO-Kuala Namu Intl.) 173 min drive ### Restaurants - Kedai Kopi theater 4 min drive - Mexico Coffee 4 min drive - Rumah Makan Mari Ras Berastagi 4 min drive - Warkop AO 5 min drive - Sibayak Cafe 4 min drive ## About this property ### Sinabung Hills Berastagi Upscale family-friendly hotel A terrace, a garden and a playground are just a few of the amenities provided at Sinabung Hills Berastagi. The on-site local and international cuisine restaurant, Sinabung Restaurant, features pool views and breakfast. In addition to laundry facilities, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk - Meeting rooms, concierge services and smoke-free property - Guest reviews give good marks for the overall condition Room features All 106 rooms boast comforts, such as 24-hour room service. More amenities include: - 32-inch TVs with satellite channels - LED light bulbs, electric kettles and daily housekeeping ## Similar properties ![Deluxe Room | Minibar, free WiFi, bed sheets](https://images.trvl-media.com/lodging/43000000/42030000/42027200/42027144/856accde.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alloyna Country Cottage Berastagi - Parking included - Free Wi-Fi - Laundry room - Housekeeping 6.0 1 review £22 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=42027144&PinnedHotelID=42027144&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/102000000/101890000/101887100/101887040/1580ea9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Hill Hotel & Resort Sibolangit Powered by Archipelago Sibolangit - Pool - Breakfast included - Kids’ pool - Parking included 8.0 Very good 1 review £46 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=101887040&PinnedHotelID=101887040&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/96000000/95550000/95543800/95543759/703d39a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pariban Hotel Berastagi - Pool - Parking included - Free Wi-Fi - Restaurant 10 Exceptional 3 reviews £28 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=95543759&PinnedHotelID=95543759&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/47000000/46250000/46247200/46247161/fd2e1757.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kaliaga Bungalow Berastagi - Parking included - Free Wi-Fi - Laundry room - 24/7 front desk £27 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=46247161&PinnedHotelID=46247161&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/10000000/9760000/9755400/9755383/3b7addaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Taman Simalem Resort Merek - Parking included - Free Wi-Fi - Restaurant - Games room 8.6 Excellent 59 reviews £73 includes taxes & fees 21 Feb - 22 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=9755383&PinnedHotelID=9755383&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/105000000/104520000/104511500/104511465/1f01fb2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bobocabin Patra Parapat Parapat - Pool - Parking included - Free Wi-Fi - Air-conditioning 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=104511465&PinnedHotelID=104511465&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/91000000/90830000/90825100/90825087/1845294c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marianna Resort & Convention Tuktuk Samosir Samosir - Pool - Breakfast included - Kids’ pool - Parking included 9.6 Exceptional 8 reviews £74 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=90825087&PinnedHotelID=90825087&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi, bed sheets](https://images.trvl-media.com/lodging/98000000/97020000/97010600/97010546/62a13b62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vulkaan homestay with vulcano view and landmark Sumatera Utara - Pet-friendly £39 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=97010546&PinnedHotelID=97010546&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/43000000/42370000/42361600/42361583/ba3fdcb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Keluarga Bre Batunanggar Berastagi - Parking included - Free Wi-Fi - Housekeeping £10 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=42361583&PinnedHotelID=42361583&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/109000000/108810000/108809200/108809160/20da0eea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Labersa Hotel & Convention Center Samosir Samosir - Pool - Breakfast included - Kids’ pool - Parking included 6.8 3 reviews £101 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=108809160&PinnedHotelID=108809160&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=3703482&PinnedHotelID=3703482&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3703482,42027144,101887040,95543759,46247161) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children - A restaurant ### Restaurants on site - Sinabung Restaurant ### Things to do - Basketball - Children's pool - Outdoor pool - Playground - Table tennis - TV in common areas ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - 5 steps to reach entrance - Handrails in stairways (70 centimetre high) - Lift (90 centimetre wide door) - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (100 centimetre high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle ### More - Desk - LED lighting ## Policies ### Check-in Check-in time starts at 2 PM Late check-in subject to availability Minimum check-in age - 17 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 400000.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 110000 for adults and from IDR 80000 for children - Rollaway bed fee: IDR 400000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Sinabung Brastagi Sinabung Brastagi Berastagi Sinabung Resort Brastagi Sinabung Resort Brastagi Berastagi Sinabung Hills Berastagi Hotel Sinabung Hills Hotel Sinabung Hills Berastagi Sinabung Hills Sinabung Hills Berastagi Hotel Sinabung Hills Berastagi Berastagi Sinabung Hills Berastagi Hotel Berastagi ## Frequently asked questions ### Does Sinabung Hills Berastagi have a pool? ### How much does it cost to stay at Sinabung Hills Berastagi? ### Is Sinabung Hills Berastagi pet-friendly? ### How much is parking at Sinabung Hills Berastagi? ### What time is check-in at Sinabung Hills Berastagi? ### What time is check-out at Sinabung Hills Berastagi? ### Does Sinabung Hills Berastagi provide a shuttle to the airport? ### Where is Sinabung Hills Berastagi located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sinabung Hills Berastagi Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.6 Location ### 8.2 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 5 8 - Good 23 6 - Okay 3 4 - Poor 2 2 - Terrible 1 ## Reviews ### 8/10 Good #### Andreas 23 Aug 2023 Liked: Cleanliness, staff & service, amenities It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm. ##### Andreas Stayed 1 night in Aug 2023 ### 4/10 Poor #### Ricardo 12 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations. ##### Ricardo Stayed 2 nights in Jan 2024 ### 8/10 Good #### Kochumadhavan 8 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good resort to spend aweekend ##### Kochumadhavan Stayed 1 night in Nov 2024 ### 8/10 Good #### Dsvid 28 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well located 4 star well priced Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant ![](https://a.travel-assets.com/ugc/hotel-reviews/20BD1D78C9E1CB89A60EAAFB98E9AD38C16F097C1709103539450.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dsvid Stayed 2 nights in Feb 2024 ### 6/10 Okay #### May-Britt 15 Jul 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Svarer ikke til 4 stjerner Det er et hotel som prætenderer at være 4 stjerner uden at være det. ##### May-Britt Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### YENCHAIN 8 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 感覺很好 我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行： ![](https://a.travel-assets.com/ugc/hotel-reviews/104232A2C56646390BFDC6D909698447DEE3C0A31707359385283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBDB2DF1E70CDD0556F49664730CAB5FD977F8D11707359380917.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8749AD5EFF9DAEF55E4B95FBFA7212B2FFA689951707359383266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1F98A652A11F8E72869E5EA55ACCA5DC481782571707359384888.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### YENCHAIN Stayed 1 night in Feb 2024 ### 4/10 Poor #### Madelief 16 Aug 2023 Disliked: Amenities, property conditions & facilities Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00\. ##### Madelief Stayed 2 nights in Aug 2023 ### 8/10 Good #### SOPHIE 13 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent service et immense parc Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine. ![](https://a.travel-assets.com/ugc/hotel-reviews/2188A7FB930BD37D29AF16F6D1F40D0CFF8100EF1692008653966.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F559F2F8F82E929FA2EF52C03CC3FED46483B54D1692008712849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### SOPHIE Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Hiroki 5 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby. ##### Hiroki Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Afifah 1 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent! Awesome!! ##### Afifah Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller 1 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again. ##### Verified traveller Stayed 12 nights in Dec 2019 ### 10/10 Excellent #### Ponganan 14 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old but okay old hotel but beautiful scene, clean and quiet. ##### Ponganan Stayed 2 nights in Mar 2019 ### 6/10 Okay #### ZAWIE 22 Jan 2019 Liked: Staff & service good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person. ##### ZAWIE Stayed 1 night in Jan 2019 ### 8/10 Good #### MOHD KASIHMUDDIN 26 Nov 2018 Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi. ##### MOHD KASIHMUDDIN Stayed 2 nights in Nov 2018 ### 8/10 Good #### Richard, No planning 11 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Next time we will purchase in package booking. Now very expensive. ##### Richard Stayed 2 nights in Oct 2018 ### 8/10 Good #### Bebin, Jakarta 16 Aug 2018 #### Near the fruit market there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor ##### Bebin Stayed 1 night in Aug 2018 ### 8/10 Good #### Hristo, Sofia, Bulgaria 24 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view. ##### Hristo Stayed 1 night in Jun 2018 ### 8/10 Good #### susi 11 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### cukup menyenangkan overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi. ##### susi Stayed 1 night in May 2018 ### 10/10 Excellent #### Jan 10 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel with Staff to Match From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations. ##### Jan Stayed 1 night in Feb 2018 ### 8/10 Good #### Paul, Wellington, New ZEALAND 4 Feb 2018 Liked: Cleanliness, staff & service, room comfort #### Pleasant hotel. Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth. ##### Paul Stayed 3 nights in Jan 2018 ### 8/10 Good #### jonwi 10 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay. ##### jonwi Stayed 1 night in Jul 2017 ### 8/10 Good #### NJ, Kuala Lumpur, Malaysia 14 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Spacious Room, Wonderful Scenery & Great Breakfast We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again. ##### NJ ### 8/10 Good #### Verified traveller 20 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice, Spacious Hotel. No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served. ##### Verified traveller ### 8/10 Good #### Penk, K 6 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with great scenery It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened. ##### Penk ### 8/10 Good #### Ooi 4 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean,comfortable and well maintained. We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing. ##### Ooi ---