Exterior detail

Reviews of Cinnamon Bentota Beach

5 out of 5
Cinnamon Bentota Beach
Bentota, Bentota, Southern Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hemasiri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe place. Lots of options for food. Prices are to the little expensive side, especially in the bar. Beach is not very clean.
Stayed 4 nights in Mar 2024
Response from Sudath De Silva on 29 Apr 2024
Dear Valued Customer,Greeting from Cinamon Bentota Beach!Thank you for sharing your feedback with us. We're glad you found our resort quiet and safe, and enjoyed the variety of food options available. We'll take your comments about pricing and beach cleanliness into consideration for future improvements. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Sudath De SilvaAssistant Manager - Front Office.

8/10 Good

SANJEEV

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well designed buildings and particularly beautiful and large bar area. The room (luxury seafront) was spacious and well furnished, with the housekeeping team providing a great service. A few niggles regarding other service levels and amenities, though (given that it’s a 5 star hotel): - No regular drinks waiter service at the beach - No regular drinks waiter service around the pool areas - We asked a pool bar man who happened to be passing by our loungers if he would bring us the drinks menu, he said ‘yes’ and that was the last we saw of him - Once phoned front desk from the room but it just kept on ringing with no answer The spa was superb, even though the prices are the same as in the UK. Generally, the prices of food and drink are very high which probably explains why the main bar and restaurants were pitifully empty every night we were there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. The wee gift they gave my son was a lovely gesture and very much appreciated. The only small problems was that we didn't sleep very well due to the noise of the trains from early in the morning. Perhaps ask for a room at the other side of the hotel to avoid this. would possibly have liked if the staff in the dining hall had explained where everything was as it's such a vast area. Although they were very busy so that may explain why the didn't. overall a wonderful hotel and we actually wanted to stay an extra night.
Stayed 1 night in Jan 2024
Response from Kasun on 2 Feb 2024
Dear Ms. Elaine,It was indeed an immense pleasure to have you with us at Cinnamon Bentota Beach and we hope that you had a memorable stay.Here at Cinnamon Bentota Beach, we are committed to creating inspiring moments for our guests at every touch point, as we strive to deliver the very best in hospitality and service throughout your stay.We are delighted to see your thoughts about your recent experience with us.Warm regards,Kasun Hennayaka,Manager – Front Office.

2/10 Terrible

Sudeep Saji

Disliked: Cleanliness, property conditions & facilities
The room was musky. The room door key wouldn’t work. There was no safe in the room. The quality of the hotel room is less than satisfactory for the price paid.
Stayed 3 nights in Dec 2023
Response from Kasun on 2 Feb 2024
Dear Mr. Saji,Thank you for taking your time to write a review on your stay and to provide us with such detailed feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard and consider this to be a rare occurrence. However, we can assure you that the matter will be addressed at the earliest possible and kindly be in touch with us. We will make this a part of the development plan.My team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.Best Regards, Kasun Hennayaka,Manager, Front Office.

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Splendid, attentive staff, amazing location and facilities.
Stayed 6 nights in Dec 2023

10/10 Excellent

Latosha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and maintained well, the staff was very friendly and helpful.
Stayed 2 nights in Jun 2023
Response from Kasun on 25 Jun 2023
Dear Latosha,Thank you for choosing Cinnamon Bentota Beach and giving us a perfect rating with regard to your recent stay. We are truly delighted to learn that you had an amazing and relaxing experience. We would be pleased to have another opportunity to welcome you back in near future.Thank you,Kasun Hennayaka,Manager - Front Office.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

marc

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo
Excelente estadía, el hotel está en muy buenas condiciones
Stayed 2 nights in Apr 2023
Response from Kasun on 30 Apr 2023
Dear Mr. Victor,Thank you so much for sharing this detailed review describing your recent Cinnamon Bentota Beach experience.We are truly humbled by your feedback and We are looking forward for your next visit for more memorable experiences with Cinnamon Bentota Beach. Thank you,Kasun Hennayaka,Manager - Front Office.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とりやりすがいる楽園
新しく快適。ごはんもおいしい。ビーチきれい。広い。スタッふやさしい。ときどきクーラーがよく効かない部屋あり。代えてもらう。なみはダンパーでのりずらい。朝イチはきれい。 暑いので移動に日傘がいる。
Stayed 4 nights in Mar 2020
Response from Guest Services Manager on 1 May 2020
Dear Guest Thank you for your excellent rating after your recent visit to our resort. We have taken your feedback and will share it with the team. We look forward to having you stay with us again in the future. Best regards Management