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Reviews of Quality Inn Benson I-10 Exit 304

2.5 out of 5
Quality Inn Benson I-10 Exit 304
699 N Ocotillo Rd, Benson, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff was awesome, our king bed room however was very dated. The bed was stiffer than a coffin. The shower valve involved the deciphering capability of the zodiac killer in order to get hot water going. Tile was failing around the shower/bathtub. The building was being heated and we awoke to sweating so we turned on the a/c which was very loud and I would say the fan motor needs a repair. Room was clean and nice otherwise, parking was great, the complimentary breakfast was a great addition for the price.
Stayed 1 night in May 2024

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and helpful. Easy access from the freeway. Close to some great places to explore-Tombstone, Kartchner Caverns. Plus, Bixbee isn't too far.
Stayed 1 night in May 2024
Response from Brandi on 12 May 2024
Thank you for sharing your recent stay with the travel community and we thank you for the good review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandi on 5 May 2024
Thank you for the 5 out of 5. We are so glad you enjoyed your stay with us.

2/10 Terrible

Vasilii

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Brandi on 12 May 2024
Thank you for staying with us at the Quality Inn.We appreciate your business.

8/10 Good

JOSE, Las cruces

Stayed 2 nights in Apr 2024

2/10 Terrible

CARLA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in the middle of nowhere, there were bats outside my room. The place was dirty and old.
Stayed 1 night in Apr 2024
Response from Brandi on 5 May 2024
Thank you for giving us a try and for sharing your recent stay with the travel community!

6/10 Okay

Jerod

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It would be nice to mention that the pool is out of service instead of listing it as a perk while it is not usable or being worked on.
Stayed 1 night in Apr 2024
Response from Brandi - Assistant Manager on 17 Apr 2024
Thank you for sharing your recent stay with us! Pool has been closed for the winter. We do apologize for the inconvience.

2/10 Terrible

John

Stayed 1 night in Apr 2024
Response from Brandi on 12 May 2024
Thank you for giving us a try. We appreciate your business.

10/10 Excellent

Anthony, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandi - Assistant Manager on 17 Apr 2024
Thank you for the five out of five. We are so happy you enjoyed your stay.

10/10 Excellent

Sheridan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for the 5 out of 5!

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right location for our archery shot nearby in Dragoon. Good shower and tub. Good beds and pillows. Quiet. Good breakfast. TV with many offerings. Pool doesn’t open until April 1. Just something to know.
Stayed 1 night in Mar 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for staying with us and for the good review.

8/10 Good

Colette

Stayed 1 night in Mar 2024
Response from Brandi - Assistant Manager on 17 Apr 2024
Thank you for the 4 out of 5. We value your business.

2/10 Terrible

Renee, Las Vegas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi closed even though i called first to confirm it would be open before booking. Room only cleaned when i requested and beds weren't touched. Only towels changed and garbage taken away. Rude staff upon check in when i confirmed first floor, but was given second due to sellout the next day. She told me i could go to another hotel.
Stayed 4 nights in Mar 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for bringing this to our attention. Our ground level rooms are the first ones to get rented and our housekeepers only clean when our guest have requested room service, if personal stuff is on the beds they are instructed not to touch them. We do apologize for any inconviences you may have had during your stay!

10/10 Excellent

Lauren

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the Benson Quality Inn is the absolute best!! They go above and beyond to make you feel not only welcome, but like family. I give it 10 stars!!
Stayed 1 night in Mar 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you so much! We are happy to hear that you enjoyed your stay with us.

2/10 Terrible

Kaifeng

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for choosing to stay with us.

4/10 Poor

Kay

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed. Door was difficult. Deck furniture was dated. Bathroom was 1970’s style. Shower head was broken and sprayed everywhere except where it was meant to spray.
Stayed 1 night in Feb 2024
Response from Brandi - Assistant Manager on 3 Mar 2024
Thank you for sharing your recent stay with the travel communituy. We thank you for your feed back as well for this helps us to consistently improve where needed!

8/10 Good

Debbie

Stayed 1 night in Feb 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for the 4 out of 5 and for choosing to stay with us.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel! Normal hotel breakfast. Nice staff. I feel like this as well as other hotels in area are overpriced. I think they capitalize on people driving through and having to stay overnight.
Stayed 1 night in Feb 2024
Response from Brandi - Assistant Manager on 3 Mar 2024
Here at the Quality Inn we capaitalize on superior hospitality and cleanliness. We are also so happy you enjoyed your stay with us.

4/10 Poor

Brian

Disliked: Property conditions & facilities
HVAC unit unable to turn off heat. Remote control for TV did not work. Guests smoke outside our door. Plumbing old in need of upgrades.
Stayed 1 night in Feb 2024
Response from Brandi on 22 Feb 2024
Thank you for staying with us and for your feed back. Your feed back helps us to consistently improve where needed!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandi on 22 Feb 2024
Thank you for staying with us and for the 4out of 5.

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our first night on the road. Easy check in and friendly staff. Bed was a bit springy, but everything else was great. Safe and quiet was a plus and very convenient from HWY. Thank you QI team for your hospitality!
Stayed 1 night in Feb 2024
Response from Brandi on 22 Feb 2024
You are so welcome! Safe travels to you from all of us here at the Quality Inn.

2/10 Terrible

La Donna

Travelled with partner
Not as advertised. Hot tub not in service and had not been for a long time. Abandoned buildings all around the hotel. Very noisy, freeway on one side train tracks on other. Large cracks in wall. Would not recommend at all. Expedia needs do do a better job on the hotels they offer and post all reviews not just the ones they like. Out of the three hotels we booked only one was acceptable. This hotel is very over priced for what it is.
Stayed 1 night in Feb 2024
Response from Brandi on 22 Feb 2024
We want to thank you for giving us a try and for taking the time to share your stay with the travel community. We are so sorry you were not happy with your stay. Safe travels to you!

10/10 Excellent

Gloria

Liked: Amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Brandi on 22 Feb 2024
Thank you so much for staying with us!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Brandi on 22 Feb 2024
Thank you for staying with us and for the 8 out of 10!

6/10 Okay

Beatriz

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Brandi - Assistant manager on 5 Feb 2024
Thank you for choosing to stay with and for the 6 out of 10! We appreciate your business.

10/10 Excellent

Durell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you so much for the 10 out of 10!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property in Benson
Booked this property for a member of my staff, and she reported that everything was lovely! Good customer service by hotel staff, smooth check-in & check-out processes, and comfortable accommodations!
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
We are happy she enjoyed her stay here. Thank you for the feedback.

6/10 Okay

Scot

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mediocre Visit
The staff was great, they went out of their way to get me checked in during a very busy time of the year. I stayed 2 nights in different rooms and both rooms were nice but they need attention. The AC units are extremely dirty. I had to use the heater and the smell that came out was really bad. Any filtration on these units need to be thoroughly cleaned . The beds are past due for a refresh. And the next time a trucker parks his rig near the hotel overnight, make sure he is far enough away that the refrigeration unit on the trailer can't be heard running all night long!
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for sharing your resent stay with us. We are in the process of replacing are beds and are working on our ac/heater units. Thank you for bringing this to our attention. Come back and stay with us for we value your business!

10/10 Excellent

Amador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you so much! We have a lot of employees that take pride in their work!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
electricity kept shutting off
Stayed 4 nights in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for the feedback. We are so sorry about the electric shutting off. We did fix the problem! Thank you for letting us know!

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Overall it was a good stay. The service was great!
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for your kind words. We appreciate your business!

10/10 Excellent

dejuan, El paso

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe wasn't a bunch of people standing around the hotel. Staff was really friendly too
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for the good review. We are happy to know you felt safe!

8/10 Good

Tamara

Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 25 Mar 2024
Thank you for staying with us!

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very outdated but was very clean. The staff was awesome.
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for the wonderful review! Come back and see us!

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for the 4 out of 5! We value your business!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Yay! 10 out of 10! Thank you so much!

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
Thank you for the 5 out of 5!

10/10 Excellent

Rosario, Exeter

Quick check in. Breakfast scrambled eggs, waffles, juice, cereals and a few other items. Would stay here again
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 5 Feb 2024
We would love to have you stay again! Thank you for the 5 out of 5 and for your kind words!

4/10 Poor

Abraham

Disliked: Cleanliness, property conditions & facilities
Bed uncomfortable. Towels moldy. Room very cold, heating unit noisy. Shower needs upkeep.
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 18 Jan 2024
We are so sorry to hear that you were not happy with your stay. Your feedback will help us to continue to improve where needed! Thank you so much!

8/10 Good

brian

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 18 Jan 2024
Thank you for the 4 out of 5 and for choosing to stay with us.

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 18 Jan 2024
We appreicate your business.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above Expectations
Everything was perfect. The staff was friendly. The room was well maintained and immaculate.
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 18 Jan 2024
Thank you for the wonderfull review and for staying with us. Come back and see us!

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Brandi - Assistant Manager on 18 Jan 2024
Thank you for staying with us. We would love to know how we can get 5 out of 5.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandi - Assistant Manager on 10 Jan 2024
Thank you for choosing to stay with us and for the 10 out of 10!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Our check in was fast and the receptionist was friendly. Breakfast this morning was nice and flavorable with the typical offerings. My only complaint was the temperature control in the air/heat system. We had a hard time getting to the temperature we wanted
Stayed 1 night in Jan 2024
Response from Brandi-Assistant manager on 10 Jan 2024
Thank you staying with us and for the great review. We also want to apologize for the heater but thank you for your feedback! Be safe!

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Brandi - Assistant Manager on 10 Jan 2024
Thank you! We appreciate your business!

4/10 Poor

Alea

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Brandi - Assistant Manager on 10 Jan 2024
Thank you for staying with us at the Quality Inn!

8/10 Good

Charolette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandi - Assistant Manager on 10 Jan 2024
Thank you! We appreciate your business!

6/10 Okay

Danny

Okay night to catch some sleep
Tiny TV, light issues, comfy bed and pillows.
Stayed 1 night in Dec 2023
Response from Brandi - Assistant Manager on 10 Jan 2024
We hope you got plenty of sleep while staying with us at the Quality Inn. Thank you for your business!