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Reviews of iStay Hotels Infantry Road

3.5 out of 5
iStay Hotels Infantry Road
145, Infantry Road, Near Indian Express, Bengaluru, Karnataka

Reviews

5.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 3 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

reasonable price and good location
good for business trip

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The pictures shown in the link are much different than in real. Stay was good because of the neighborhood.
Response from General Manager on 17 Jan 2017
Dear Sir We thank you very much for your feedback, we have put only few rooms photos online since those rooms were occupied we have given you other vacant rooms. we will make sure that we will give same rooms which we have put in online for your next visit.

6/10 Okay

Suman

Response from Santhosh on 30 Jan 2016
Dear Sir We thank you very much for your feedback your feedback will help our business to grow. We will improve on our service day by day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful hotel
Avoid this hotel at all costs. How they have 3.5 stars is a mystery. The rooms, linens, towels are all dirty and the public areas are rancid. The sheets are all stained and when I checked in, the room was buzzing with mosquitos and the bedding had not been changed since the last guest. The sheets were stained and covered in body hair. The towels are threadbare and blood stained. The rooms are dirty, the walls marked, the bathroom has not been scrubbed in decades if at all. The restaurant for breakfast was dirty. Filthy, marked tables and chairs, dirty cracked tiled floor. The cups and plates were cracked and stained. The Wi-Fi never worked and the staff just say "it's being fixed & will be just 10 minutes". It never worked once in the 3 days I was there. The 2nd floor is under renovation & is a building site. They are drilling, hammering etc all through the day. They claim to have a fitness centre, but it is nowhere to be found.
Response from Santhosh on 11 Aug 2015
Dear Sir, We apologies for the same, our front desk new staff had given you the check out room by mistake since he was a new guy. We are really sorry for it and we will make sure this never happens for your future bookings And to any other guests.