The front desk worker was completely rude, not polite at all, didn’t even list the amenities or anything. The first room we check into smelled horribly of cigarette smoke. Then we got moved to another room that had no pillows, towels, the hide a bed didn’t work, and the room hadn’t been vacuumed. We stayed because it was so late, and when we asked for towels and pillows, the front desk staff greeted us with “I don’t know if we have any left” the next morning, we checked out a night early, and the night auditor was rude and didn’t try to accommodate us in anyway for the issue. I called and spoke to the morning front desk agent, and she was very polite, offered me 1/2 off my rate and apologized profusely and offered us an upgrade if we stayed again. She was the only positive part of that place.