Verified
8/10 Good
Andrea F.
4 Sept 2020
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Great location right on the river with access!
This was a great location for us-- right on the river. The house has a great layout for two families with kids. It has a whole set of adult bikes (no helmets though), a Jacuzzi and a large outdoor grill, and an extra fridge in the garage. 3 of the bedrooms are large though the main bathrooms are pretty outdated (& shower upstairs didn't drain well).
For us the main draw was being right on the river which IS ACCESSIBLE from the property though we had no way of knowing that until we arrived since no one responded to our questions prior to arrival. (more on that below).
We enjoyed our stay but we were surprised by a few things that we think other renters would appreciate knowing.
This house is not really managed. I sent 2 emails to the "property manager" prior to booking to request some information to make sure the house was a good fit for our families. Since we really wanted to stay on the river and this was the only house available on the river we just went ahead and booked it and held our breath. After booking I called the Sunriver management number to try and get some information. The first person I spoke with said that they did not manage that property-- only their own properties! I called back and found someone who took the time to figure out my reservation and confirmed that they do manage the property but as you can imagine, they had no specific information relating to the house. They provided some information about tennis and the pool facilities at Sunriver but NOTHING about the house and amenities. For such a nice property I was expecting way better customer service-- or at least some customer service. Seems amiss for the overall quality and price point of the home.
I'll provide what we noted so others can be prepared!
-there are adult bikes (maybe 6) but no helmets
- no beach/ Jacuzzi towels
- kitchen had lots of pots, pans, plates, utensils, decent knives and glasses but if I were to come again I would pack: extra dish/hand towels (there were only 2), paper towels (none were provided), dishwasher detergent (only enough for a load a day which is not enough for 8 people/ 2 families), and bring your own liquid soap. They stock with tiny bars of hotel style soap which doesn't work well for the kitchen
- House does NOT have SHARC passes but did have access to the Cove Pool.
Andrea F.
Stayed 6 nights in Aug 2020