Bella Terra Mall

Disappointing Experience at Lifestyle Tropical Beach Resort & Spa All Inclusive The food was mediocre, restaurant availability was extremely limited, and the disappointing buffet became our primary dining option. Speaking with staff found out members received access to higher-tier dining options, leaving non-member guests with limited choices. Our “concierge” regularly looked for us and stated that he was required to give us a property tour to show us the locations of the restaurants and give us a gift. He took us to a nice building and quickly handed us over to a salesman who kept us for 90 minutes. We declined the liquor offered and repeatedly stated that we would not buy. We were shown a brand-new, HUGE villa. During our stay, I personally saw the villa occupied by family members who have been members for more than 20 years. It was significantly smaller, older, and very dated compared with the villa we were shown. They offered us nicer accommodations and better dining options that day if we became members. That left us wondering why those accommodations and dining options were being offered as an incentive to purchase a membership rather than being offered from the beginning. Between the limited dining, the difference between our room and an upgraded room, the villa we were shown versus the villa I personally observed, and the persistent sales tactics, this was not the relaxing vacation we expected. Would not visit again.

Muy buen servicio. El staff muy amable. Sara en el café muy excelente persona. Nataly en los restaurante muy servicial. Ernesto en las excursiones excelente. En fin muy buen resort.

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.