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Reviews of Hotel Indigo Belgrade, an IHG Hotel

4 out of 5
Hotel Indigo Belgrade, an IHG Hotel
Cika Ljubina 9, Belgrade

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
This property was in a great location and all the staff were very helpful. It was the best place we stayed at during our european holiday.
Stayed 5 nights in Sep 2023

8/10 Good

Christine, Kamuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Alexandre at the front office was very friendly and helpful. Breakfast was great Bed was confortable
Stayed 2 nights in Sep 2023

8/10 Good

Subrata Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Marko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023

2/10 Terrible

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre IHG Hotel
Horrible customer service. Ordered a bucket of ice and never got it. I had to personally go to the bar and get it. The buckets remained in my room for three days until I had to take them down myself. I complained with the receptionist and she did not even care. The AC does not work well. Woke up in the middle of the night sweating. The rooms lack ventilation and sun light. It seemed they gave me the worst room. I have always been treated excellent in other IHG properties as I am a silver member, this is the first time I experienced this level of mediocre customer service and attention to detail. If you’re looking for good location there are other hotels like Envoy Hotel, Art Belgrade Hotel, or Museum Hotel, they are in the same street and I’m sure you will be better off in one of these hotels.
Stayed 4 nights in Jul 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Shaun, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quite funky new hotel in the heart of Belgrade. Couldn't have a better location. Walking distance to many restaurants and shops, and less than a 10 minute walk to the old town. Staff was friendly and helpful. Room was very new, clean and nice. We'll definitely stay there again. Highly recommended.
Stayed 5 nights in Jun 2023

2/10 Terrible

Nurul, gaithersburg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Aleksa on 24 May 2023
Dear Mr. Nurul, Sorry to hear that we didn't meet your expectation. Please contact us for more informations.All best

8/10 Good

Gyoku

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is very small
The photo of the white beautiful building is not the hotel actually. The hotel is a much smaller building behind it. The room was very small, no even a space to open your suitcases. Bathroom was spacious tho. The lighting system was confusing. Breakfast has good selection and delicious. Location is great. I asked for a taxi to the airport. They arranged one and told me go out to make a right. Because the hotel is located on the pedestrian only street, you have to walk to the main road. I asked several times exactly where and they told me to just go and I would see. Surely enough, I couldn’t find it because it was a big intersection and very busy with lots of cars. so I ended up getting a street taxi. Not a huge deal
Stayed 2 nights in May 2023

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IG Hotel was great the staff was friendly and helpful offering us many suggestion while we were there. Also had a few drinks and desserts in the restaurant in the hotel great service Room service was on time everyday and keep the room clean while we were there. The area was in the shopping square there’s lot to do restaurant and parks and shopping. All in all wonderful vacation and would definitely stay at IG Hotel again
Stayed 10 nights in Apr 2023

10/10 Excellent

Mark ChuanHang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very good hotel ensures my pleasant stay
Stayed 3 nights in Mar 2023

10/10 Excellent

Serge

Stayed 1 night in Feb 2023

8/10 Good

Khaled

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I forgot an expensive item in my room and called the hotel in the same day and they told me they didn’t find it. but overall its a good stay, clean room and great location.

10/10 Excellent

Milenko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Stay a little bit longer
Amazing staff, excellent location, nice room, great food. It was very enjoyable stay, we were sorry for not having time to stay a little bit longer.
Stayed 3 nights in Oct 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Sep 2022

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

tatjana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

ahmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good experinece, in the city center
Stayed 1 night in Apr 2022

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
The staff was truly exceptional. The room was very, very nice and all new construction. It is located on a pedestrian mall with the National Theater (good luck figuring out how to get a ticket) on one end and a gorgeous park around The Fortress (free admission) overlooking the river on the other end. The front door is not nearly so obvious as it looks in the photo. It is more of a narrow passageway through a small courtyard between the two streets that make up the pedestrian mall. Take the glass elevator to the second floor (the only place it goes) and turn right for the front desk and dining area or turn left for a more or less private entrance to another elevator to the rooms. There is a parking garage on the mall directly adjacent to the hotel but it is a fairly impossible struggle. For $30 they will pick you up at the airport. They will drop you off at the airport for free. That is tons easier. The train system does not really go anywhere right now, at least not out of the country. They are working on it. There is a bus station (BAS) that can get you to and from other countries for very cheap. Uber does not work here. Car Go seems to be the app to use instead. There is gelato every 50 feet. Come prepared to digest lots of pork products. They eat for cold weather in Belgrade. Google Maps happily switches itself to the Cyrillic alphabet with no English option that I can find so be prepared to use Apple Maps which does not show off so much.
Stayed 4 nights in Apr 2022

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2021

4/10 Poor

Dragi

Disliked: Cleanliness, staff & service
Ll
Stayed 5 nights in Jan 2024
Response from Filip on 26 Jan 2024
Dear Drago,We're thrilled to hear that you had a positive experience during your stay, as you mentioned in our in-person conversation. Your kind words about certain aspects of our service mean a lot to our team.At the same time, we noticed that your online rating was 4/10, and we want to express our sincere apologies if there were aspects of your stay that did not meet your expectations.To ensure we address your feedback appropriately, could you please provide more details about the aspects that led to your rating? Your insights are very important in our ongoing efforts to enhance the guest experience.Thank you.Front Office Team

10/10 Excellent

Christian

Stayed 6 nights in Dec 2023

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもよい滞在になりました。便利なところにあるのでよかったです。
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La literie était en synthétique! La salle de bains très petite! Le service au petit déjeuner catastrophique! On attend autre chose d’un 4 Etoiles !
Stayed 2 nights in May 2023

4/10 Poor

Sek Muk Simon

Stayed 2 nights in Apr 2023

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un des meilleurs hôtel de Belgrad
Stayed 3 nights in Aug 2022