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Overall score and ratings



Rating 5 - Excellent. 472 out of 973 reviews
5 - Excellent 49%
Rating 4 - Good. 341 out of 973 reviews
4 - Good 35%
Rating 3 - Okay. 109 out of 973 reviews
3 - Okay 11%
Rating 2 - Poor. 43 out of 973 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 973 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service
Best: really helpful and friendly staff. Worst: seagulls making a noise all night long.
Stayed 3 nights in Jul 2021

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything felt unclean. And the lighting is ridiculous, you can barely see anything. For a woman wanting to put on make up it’s quite ludicrous. Check in is very late, so when I arrived I was unable to use the room and had to use the communal toilets which smelt appalling to change. Thankfully the front desk staff who were very polite were eventually able to find me an unoccupied room. But then while I was getting changed a cleaner randomly walked in. The staff are very pleasant, the bed comfortable, but it is lacking a lot of quality. Zero room service, even the mini fridge was empty. It looks fashionable but it isn’t of the standard I was hoping for. Mainly I was put off by a lingering smell of urine which made me worry about how clean the hotel is
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed in Room 407 - no air conditioning in the room in the month of June. Spoke to other guest in the hotel who mentioned they had 3-4 windows. We only had one window. We were requested not to open windows via hotel documentation in the room. Had an extremely busy schedule in Belfast so did not have time for complaints or room changes. Extremely disappointed with the room we were given. Staff and everything else were lovely.
Stayed 2 nights in Jun 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, the service was super nice also. Check-in and check-out super fast and adhering to Covid guidelines spot on too. We've booked a Club Deluxe double bedroom and it wasn't worth the price. It was nice, don't get me wrong, but we could of easily go for a standard room. The room was located at the back of the hotel and the air condition units were very noisy, not recommended for light sleepers.
Stayed 1 night in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pop art decor
Stayed 1 night in May 2021