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Reviews of WH Hotel

4 out of 5
WH Hotel
Lyon Street, Hamra, Emile Edde, Beirut

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 74 reviews" "
Rating 8 - Good. 23 out of 74 reviews" "
Rating 6 - Okay. 12 out of 74 reviews" "
Rating 4 - Poor. 5 out of 74 reviews" "
Rating 2 - Terrible. 5 out of 74 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wassim

Travelled with family and small children
Disliked: Staff & service, amenities
Staff are not enough, receptionist even can’t confirm that oor reservation included breakfast or not tell next day we complain to morning manager to grt answer that it is included, they not even put a complementary one small bottle of water in room. And also Bathroom down in lobby and dining area was so dirty at afternoon when we make checkin (that we know that no cleaning staff available all the times)
Stayed 1 night in Dec 2023

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very kind & helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but not a fancy place , good for tourist who will need it for a good sleep and near the downtown area
Stayed 3 nights in Sep 2023

8/10 Good

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Jean

Travelled with partner
Not bad, however the rooms required renovation and the area around not organized … need some improvement .

10/10 Excellent

Zyad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place.
Stayed 1 night in Nov 2022

6/10 Okay

Mostafa

Stayed 6 nights in Sep 2022

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Samer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were incredibly kind and helpful. Special thanks to Aya at the front desk and Hussein. They were both eager to help and make sure that we had everything we needed. You could tell that they genuinely care.
Stayed 9 nights in Sep 2022

8/10 Good

Isra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , clean, helpful staff
Stayed 1 night in Sep 2022

2/10 Terrible

Hasan

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

fadi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 3 nights in Jul 2022

10/10 Excellent

mohamed

Stayed 2 nights in Apr 2022

8/10 Good

Abdulrahman

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff are so kind
Stayed 5 nights in Feb 2022

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Very nice and friendly staff.
Stayed 2 nights in Nov 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for Hamra District. Well located in a quieter area but close to Hamra. Currently Lebanon has issues, but a big thank you to the hotel for making a stay possible. Friendly staff and good facilities. Daily cleaning but the rooms are getting a little old now.
Stayed 4 nights in Nov 2021

8/10 Good

sarhad Saad A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The recieption was respectful and friendly. Rooms were clean. A bit small but nice. Near many small shops and markets.
Stayed 3 nights in Nov 2021

8/10 Good

Dina Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is exceptional! I stayed here for a month and they became like family and really looked out for me. Totally Recommend.
Stayed 2 nights in Aug 2021

6/10 Okay

Osama

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Ali, Rocklin

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Udai

Stayed 3 nights in Aug 2021

4/10 Poor

Nelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Absolutely definitely disrespectful, lacking tact and manners, discourteous, vulgar customer service! Front office person so called NATHALIE yells across the hall which is over 100 feet distance away from us to question us which room we were staying in! How vulgar can a staff member be to scream across the hall? First to loudly address the guests, and second and most importantly to question them about their stay!!! Respected hotels hire trained personnel whose job is to respectfully eloquently monitor who is coming in and who is leaving and most importantly to remember who checked in and who did not! Our checkout was the worst; the same rude clerk (Nathalie) literally arrogantly, insolently told us we had to wait until she sends someone to check the room after us! I most definitely put her back in her place and did indeed walk out on her! Personnel working in hospitality should be educated, picked and trained to be civil in their behaviour with guests! Unfortunately, this did not apply to Nathalie! On the other hand, mildew and mold were all around the shower room. Since as they said “all available rooms were like that” I had to give instruction for the cleaning staff and wait for about 40 mn for him to finish! The walls were dirty as well, and I had to wait for that too. I requested a non smoking room, all I breathed throughout the night is cigarettes smoke coming through the vents of he central AC! Their answer to that? We can’t say “no smoking” to guests!!!!
Stayed 1 night in Aug 2021

6/10 Okay

Roland

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Esmaeil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel not Hotel
Air conditions were off work_ cleanness awuful_ bathroom so bad water stand at the ground_ that is a host or motel but not a hotel with 4 stars
Stayed 7 nights in May 2021

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel condition was poor, hotel description of rooms are inaccurate.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at WH. The staff was accommodating and able to help me with my issues promptly. The room was comfortable and clean when I returned from my daily activities.
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

8/10 Good

Maria-Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not vey satisfied
The hotel's location is good, breakfast is good but many tables empty and still dirty, staff are welcoming, bed and room average, I couldn't sleep well as there are no blackouts on the windows! The bathroom is the worst thing, old rusty and sewage smell was coming from time to time. I think everything comes for a price

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
It's good breakfast

8/10 Good

Mohammed

Liked: Cleanliness, room comfort
Nice hotel
good location , fair service and good value for money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
A gem!
WH is in a fantastic area of Beirut. The staff is friendly and hospitable and the rooms are clean. It is in an older building, typical of the area, so it may not be to everyone's taste (it's a little rough around the edges with peeling paint and cracks) but for the price in that area you can't go wrong. Add valet parking and it sells itself. I've stayed here 3-4 times over the past 2 years, and it's been great every time.

8/10 Good

Taz

Liked: Cleanliness, staff & service, room comfort
Overall recommended
For the most part, my friend and I enjoyed our stay at this hotel, which is less than a 5 minute walk to Al Hamra. Room was just enough for both of us: comfy beds, clean sheets, bathroom, working AC, great customer service and breakfast buffet was okay (can definitely be better). WiFi works fine if your just browsing and texting on whatsapp, but really sucked when sending pics and videos. Water bottles are only complimentary the first night, but there is a good convenience store literally one minute away from the hotel. Taxi fare from the airport to the hotel shouldn't exceed 25$. Aside from that, for the price and location I would recommend this hotel. Cheers!

4/10 Poor

Rashid , Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2016 Award for "Best 2 star property"
Decided to pay more and book the WH Hotel based on the photos and the '2015 Award'. We struggled to find the hotel located in a back street. On reaching the hotel late at night neither the concierge nor the check in staff offered to assist with our luggage, and remained in their seats - in fact looked at us surprisingly as if to say "Who are you and why are you here?". At the check-in, despite having provided all card details online at the time of booking the check in staff insisted on my card details again to be allowed to the room - the last thing i want to be doing at 2.00 am and after a long journey. Again, no concierge assistance to carry the luggage to the room. Reaching the room i realized that not only the none of my requests had been considered but also the room was not the room i had booked. So at 3.00 am found myself back at the check in requesting a room change and was forced to accept the best of the alternatives presented. Carpets leading to room were dirty with large spillage stains all over. The room, clean, but was old and tired looking. The door had a big gap around it, so we we were unable to sleep from the constant noise of the hoovering in the corridor and the chatter or people/ staff. Although booked for two persons, only 1 small bottle of water/ 1 tea bag was given. And when I asked for water, i was billed for it. The bathroom was old and aged. The vanity unit chipped everywhere. The toilet seat fixed too high to use

2/10 Terrible

Salma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service ever
One of the worst stay ever I visited more than 20 country and this is one of the worst service ever I came after check out timing due to traffic jam I came 55 min late When I arrived I found that my bags and all my clothes are taken out from the room I was literally kicked out Imagine that you checked in with your wife and kid and I would never recommend this hotel at all

8/10 Good

EMILIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Perfect location, good service.

8/10 Good

Amr

good food and service
It was generally fine. The food was good and service was nice

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Dirty carpets
I stayed three nights at this hotel. Even though it's kind of dumpy, it's walking distance to some nicer areas. The kitchen staff are nice and the cleaning ladies really efficient. But the hotel is old and run down, the carpets are stained. Free bottled water is provided in the room only when you arrive and they charge you after that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good services
The hotel is very well prepared,i prefer this hotel whenever comeback to town, room clean,well appointed and very comfortable bed,well stocked minibar, tv satellite with all bein channels and osn, the hotel is close to the shopping area in hamra and the pups street

6/10 Okay

Ahmed, Egypt

Liked: Cleanliness, room comfort
Disliked: Staff & service
One of the options in Hamra district
Bathroom needs refurbishment especially the height of the toilet !

8/10 Good

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
I'lol recommend this hotel to anybody wants to be at the heart of Beirut but at the same time in a very quiet location. Nice hotel and friendly staff.

6/10 Okay

Jack, uk

Liked: Staff & service, room comfort
Average to good
Upgraded to a junior suite on the 7th floor this hotel arranged airport transfers with little fuss and were prompt on requesting information. The room wasn't great with stained carpets, a strong smell of damp, a window with broken seals so the road noise was quite loud. The bathroom was fine, the amenities not great. For 100usd a night including tax I would expect better hardware, this hotel needs a refurb. The breakfast wasn't great with hard bread and stale croissants.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
great location and friendly staff nice breakfast but the toilets are not very comfortable

8/10 Good

tara, Oregon

Liked: Cleanliness, staff & service
A lovely stay!
Everything was wonderful at the WH overall. The bathroom showers are a bit old and difficult to maneuver, but the rooms are pretty spacious and clean. Breakfast was delicious every morning and the staff were very friendly. The location of the hotel is perfect to getting to Al Hamra street, but just away from the noisy area.

10/10 Excellent

BASMAN, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling great
Excellen and easy accessable location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to AUB/LAU
Our second time we have stayed at this excellent hotel. Very friendly staff, comfortable room, and close to both AUB and LAU in the heart if Hamra.