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Reviews of Cherry Blossom Boutique Hotel

4 out of 5
Cherry Blossom Boutique Hotel
El - Qrayeh, Qraiye

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing with wonderful staff. Will come again.
Stayed 1 night in Oct 2018
Response from Waad F on 7 Nov 2018
Dear Armand, Thank you for sharing your review on Expedia. We are glad to know that you enjoyed your stay at Cherry Blossom Boutique Hotel. Looking forward to welcoming you again. Best regards, Waad Fayad Deputy General Manager

4/10 Poor

Verified traveller

Very Disappointing Experience
Extreme disappointment I stayed in this hotel for one night this month looking for a romantic couple getaway. The property is very nice and well decorated but our stay turned into a nightmare with numerous issues arising mainly from the poor management. The following is a list of the issues we faced: - Rude staff on reception: arrogant and unable to provide any solutions to our problems; - Room: the room in this so called boutique hotel was almost under the street level on the back side of the property with 3 windows which could not be opened because the valet parking drivers were walking outside and looking indiscreetly inside the rooms; - Airconditioning: the AC unit was cooling properly however it was so noisy inside the room that we had to turn it off at night. In the warm summer nights of Lebanon and not being able to open the windows as explained before, we couldn’t sleep either way; - Pool bar: the only entertainment this so called boutique hotel offered was the outdoor pool with the nice view and its pool bar. This Bar had beverages and a very poor selection of drinks, definitely not what you would expect in a boutique hotel like this one; - Breakfast: Pastries were not fresh and the buffet was very poor, again not the standard of the boutique hotel rates that they made you pay; - BAD SMELL: Worst issue we had was the sewage smell in the bathroom. As soon as we opened the water in the shower, a horrible waiste water spread in the room. Just horrible. Best,
Stayed 1 night in Sep 2018
Response from Waad F on 16 Sept 2018
Dear Mr. Fakhoury, I would like to thank you for taking the time to post a review on our Expedia. We regret to hear that you had an unpleasant stay, but would like to clarify the following: - You had booked a Standard Room without View. We have no rooms under street level. Our resort stretch over 16,000 square meter of land gated and private. The street that you mentioned is the private ally that leads guests from the lobby to the pool. - Your room was inspected for A/C and smell and no problems were found. - We will definitely take your comments regarding the pool bar variety into consideration. - Our breakfast includes hot beverage and juices, croissant, French and Arabic bread, Labne, different white cheese, corn flakes and milk, jam and butter Foul, Balila Hommos, Eggs station, cakes, fruits, and mini manakish plus vegetables. - Finally the only argument we had, is your request for full refund after using our facilities for two days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff
They really looked after us at Cherry Blossom. The staff were very helpful and friendly and i'd recommend this place but hire a car as taxis can add up going to and from the hotel
Response from Areej on 6 Jul 2016
Dear Guest, Thank you for sharing your review on Expedia. We are looking forward to see you this summer at Cherry Blossom Boutique Hotel. Best regards, Areej Hassan Deputy General Manager

4/10 Poor

Lina, Beirut - Lebanon

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Boutique Hotel
it is far behind the quality and service that you expect for the price that you pay (too much expensive due to what they offer you), It was really poor and again not representative of the hotel price (very cheap seated breakfast!), we also was shocked when we saw reptiles in our room!!! Moreover, the air conditioning in our room was veryyyy bad and the complimentary fruit basket was rotten, wifi network was not accessible in the room.....

8/10 Good

Esther Beaini, Santa Monica California

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Beautiful Boutique Hotel
Beautiful hotel and views. Very quiet and nicely decorated. Great location, outside of Beirut in the mountains. Overall we really enjoyed our stay, and it was perfect for what we were looking for. We spent a week here. A couple of things that could be improved on: room cleanliness, overall it was pretty clean, but we had to ask them to go back and clean the floor and change our sheets mid-week. There was a dead large bug on our floor one day after house keeping had been in. We had a little bit of issues with the water, it came out brown a few times and there was lots of air in the pipes making showering a little difficult a few times. But nothing that really bothered us. Staff were friendly and attentive. We didn't understand what the included breakfast was... tip: make that clear when you first get there. It seemed like a breakfast we were charged for and the one that was included was the same thing. But it was delicious both times.
Response from Areej Hassan on 14 Jan 2016
Dear Mrs. Esther, Thank you for taking the time to post a review on Expedia and I do apologies for any inconvenience that may have caused during your stay. Regarding the Cherry Blossom breakfast, it is included in the room and served at Al Karaz Restaurant but if you to have it in your room than additional charge will apply. I do hope that you will consider your position towards Cherry Blossom, as we certainly would like to see you in better spirits. We are looking forward to welcome you with your family with the hope to keep only the good memories. Your contribution is essential in helping us address and correct any mishaps that can affect the exquisite kind of stay we wish our guests to have. Best regards, Areej Hassan Deputy GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice
Very good hotel ,excellent location and sevice. We'll come back again and we'll recommend it for our friends
Response from Areej Hassan on 19 Mar 2016
Dear Guest, Thank you for sharing your review on Expedia. We are looking forward to have you back at Cherry Blossom Boutique Hotel. Best regards, Areej Hassan Deputy General Manager

10/10 Excellent

Khaled, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best view in lebanon
It was a very pleasant stay and the suite was very spacious. The only problem is the iternet as the wifi network was not accessible in my suite
Response from Areej Hassan on 14 Jan 2016
Dear Mr. Khaled, Thank you for sharing your review on Expedia. The internet issue is sometimes due to number of users during high season and we are currently working on it, I do apologies for any inconvenience that may have caused. We are looking forward to have you back at Cherry Blossom Boutique Hotel. Best regards, Areej Hassan Deputy General Manager

10/10 Excellent

Ahmad, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cozy Retreat
We spent two nights at Cherry Blossom, and it was a great getaway. Such a relaxing place. Room was amazing with beautiful view. Staff was really friendly, especially Bashar. Happy to have found such a place in Lebanon. keep it up guys!
Response from Areej Hassan on 14 Jan 2016
Dear Mr. Ahmad, Thank you for sharing your review on Expedia. We are looking forward to have you back at Cherry Blossom Boutique Hotel. Best regards, Areej Hassan Deputy General Manager

10/10 Excellent

mohamad, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Its fantastic, but I hope from the management to level up the breakfast yoto be continental
Response from Areej Hassan on 14 Jan 2016
Dear Mr. Mohamad, Thank you for sharing your review on Expeida and we are looking forward to have you back at Cherry Blossom Boutique Hotel Reference to your feedback listed below, we’ve upgraded our breakfast to Cherry Blossom breakfast which is now included in the room rate with no additional charge. We are looking forward to welcome you with your family with the hope to keep only the good memories. Best regards, Areej Hassan Deputy GM

10/10 Excellent

Ana, Stuttgart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Boutique maravilhoso, quarto super confortável, banheiro grande e com ótima ducha, hotel a principio me pareceu grande demais para usar o termo boutique porém a atenção aos detalhes e o cuidado com tudo faz dele um hotel boutique sim. A piscina de borda infinita possibilita uma vista fantástica do vale e o restaurante tem vista ainda mais maravilhosa. A comida é ótima vale a pena experimentar. Funcionários super gentis e eficiente. Super indico e sem duvidas retornaria a esse hotel.
Stayed 1 night in Jun 2019
Response from Waad F on 16 Sept 2019
Dear Ana, Thank you for sharing your review on Expedia. We are glad to know that you enjoyed your stay and we are looking forward to welcome you again at Cherry Blossom Boutique Hotel. Best Regards