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Reviews of ibis London Luton Airport

3 out of 5
ibis London Luton Airport
Spittlesea Road, Luton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 403 out of 1002 reviews" "
Rating 8 - Good. 375 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Elliot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mark, Lake Country

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great sleep, great pizza 🍕 ! Any questions?
Stayed 1 night in May 2024

10/10 Excellent

Klara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, friendly staff.
Stayed 1 night in May 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to check in/out. Very friendly staff. But because it's an airport hotel, breakfast should start earlier for those who are flying early in the morning.
Stayed 1 night in Apr 2024

4/10 Poor

John

Travelled with partner
Disliked: Staff & service
Convenient for the airport. Decor was pleasant, and room was as you’d expect. Otherwise, poor food - actually, inedible. We had macaroni cheese, which was barely warm; Club sandwich with undercooked bacon; and chips. What can go wrong with chips? You might wonder, but they managed it. I’ve never left chips before.
Stayed 1 night in Apr 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very basic, but clean. Friendly staff. Short, convenient walk to Luton Airport.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Sink did not empty as plug was stuck
Stayed 1 night in Apr 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel parking poor
Stayed 1 night in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly adequate for my needs. Could have been cheaper
Stayed 1 night in Apr 2024

10/10 Excellent

Oren

Stayed 1 night in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For an overnight stay before an early flight, did everything it says on the tin. Room was clean, comfortable and silent! 12 minute walk to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Armin, Sarajevo

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you need to get to the airport. Good value for miney
Stayed 1 night in Mar 2024

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient position from the airport, but cleaning standards a bit ordinary, dirty toilet seat, hair on the floor.
Stayed 1 night in Mar 2024

2/10 Terrible

Lucy

Stayed 1 night in Mar 2024

6/10 Okay

Lamya

First time in Luton
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and comfortable and perfectly located for my purposes, namely catching a very early flight from the Airport. Special mention must be made of the staff, all of whom were friendly, polite and extremely helpful. There was nothing not to like!
Stayed 1 night in Feb 2024
Response from Ibis London Luton Team on 8 Mar 2024
Dear Michael, What a wonderful review, thank you very much! We are all looking forward to your next visit!Sincerely,

8/10 Good

Mia

Stayed 1 night in Feb 2024

8/10 Good

Sylwia

Great short stay
Stayed 1 night in Jan 2024

6/10 Okay

Mathew

Business traveller
Liked: Cleanliness, staff & service
Convenient, But Terrible showers.
Firstly the staff were great ! The restaurant had a good menu and the bar had a nice selection of drinks, Room is small but thats not a problem, Slightly unclean in places like windows and skirting, but I'm never picky on that stuff. there is a kettle tray which was on the counter but not near any plug sockets, after moving it to the nearest socket it turned out the sockets were faulty, (tried my phone charger plug as well which also didn't work). The thing that went very wrong for me was the extremely poor shower, I was showering at 4am, hardly peak time for water consumption, and yet even at full turn, the shower was like being gently p***ed on. I couldn't possibly get fully clean and fresh with such a weak shower, at that time of morning the showering experience needs to be perfect. A shower is the second most important aspect of any hotel room, second to the bed of course, and Ibis massively misses the mark here. I didn't hate it here but I will try other hotels in the area. if it means paying 10 quid more at a different hotel to get a better shower then I will.
Stayed 1 night in Feb 2024

4/10 Poor

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dysfunctional
The hotel was good enough - except that I was given the key to somebody else’s room and walked in on a naked woman. That was after walking past a broken lift with staff trying to take care of people trapped in it…
Stayed 1 night in Feb 2024

10/10 Excellent

scott

Stayed 1 night in Feb 2024

6/10 Okay

Suzanne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bed comfy, coffee in room, that’s it!
The lifts were broken so had to use the stairs with my heavy suitcase and backpack. The receptionist wasn’t friendly and welcoming.
Stayed 1 night in Jan 2024

6/10 Okay

Lucho

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice rooms. Staff need more friendliness. Would be great to offer airport shuttles to the terminals at least for those needing special assistance e.g. elderly won wait list for surgery on bad knees.
Stayed 1 night in Jan 2024

10/10 Excellent

Edgar

Stayed 1 night in Jan 2024

8/10 Good

Karl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Amenities
I stay in a lot of airport hotels and because of their transient nature the staff can be very impersonal but the staff on shift the night I stayed could not have been more helpful and kind . Ivy holiday starts with the hotel stay before flights and I felt relaxed and comfortable because of the personable staff. Brilliant
Stayed 1 night in Jan 2024

6/10 Okay

Bediako

Liked: Cleanliness
Decent hotel to stay in if you’re looking to just enjoy for one night while if you have an early morning flight or a late night flight at London Luton. Great location! Dont look to stay for more than two nights.
Stayed 1 night in Jan 2024

10/10 Excellent

Flora

Stayed 1 night in Jan 2024

2/10 Terrible

Asif

Stayed 6 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for what we wanted, a cheap stopover for a flight the day after. Food was good and it was clean and quiet, couldn't have gone out anyway as after all it is Luton, but thats not their fault.

4/10 Poor

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

Viktoras

Travelled with partner
Liked: Amenities
Very good
Stayed 1 night in Dec 2023

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rethanjee

Liked: Cleanliness, staff & service
Great location, great price. But...
Great location, great price. Maybe not the best place for more than a night. Was a bit too warm inside as the ac doesnt do much being located above the exit door and the hot water shower had no pressure so was quite difficult to get a good shower and rest.
Stayed 1 night in Dec 2023

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Disliked: Property conditions & facilities, room comfort
My room door was opened twice before 0930 in the morning by what I can assume was contractors. After the first one opened the door, he was on the phone or speaking to someone very loudly in the corridor outside of my room. About 50 minutes later, my door was opened again, by a woman who was with the contractor. This really disturbed my morning and the point of the hotel was to get some rest before a travel day. The first time the door was opened was about 0840 and this isn't good enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night on our return
It was all we wanted. Easy check in at 9pm. Good meal served by friendly staff. Stoped the night after flying home, so worked well.
Stayed 1 night in Dec 2023

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a stay close to airport
Stayed 1 night in Dec 2023

6/10 Okay

Zarko

Business traveller
Disliked: Cleanliness, property conditions & facilities
No heating in the room. It was very cold and it was a cold night outside.
Stayed 1 night in Nov 2023

8/10 Good

Zaneta

Business traveller
Liked: Staff & service, room comfort
Cleaning needed
Lovely welcome from reception team ,perfect location walking distance from the airport.Standard rooms as expected from this chain but the mattress around the side and carpet needs deep clean ! Also door to toilet wouldn’t close without a force .
Stayed 1 night in Nov 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, amenities, property conditions & facilities
A budget hotel, but little effort appears to be made even to get up to budget standard. Depressing place frankly.
Stayed 1 night in Nov 2023

6/10 Okay

Alex

Travelled with family
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Alex,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

10/10 Excellent

Monika

Business traveller
Liked: Amenities
Satisfied
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Monika,We extend our sincere gratitude for choosing IBIS Luton Airport Hotel. Your stay was a pleasure to host, and we appreciate your presence. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,

8/10 Good

SORIN

Stayed 1 night in Nov 2023