beach near Petovica Zabio

Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile. The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an overcrowded boat for the 10-minute trip. It was also disappointing that hotel guests had to pay for basic sunbeds, as the free ones were usually taken. Reception arranged a private taxi that cost €45 for a 20-minute journey into town. The next day, I specifically requested a metered taxi for the same trip and it cost only €25. A more transparent approach would have been appreciated. Breakfast was below average, with dried-out food, overripe fruit, and unhelpful staff making even a hot drink difficult to order. Overall, the hotel has some positives, but inconsistent service, poor communication, extra charges, and disappointing breakfast quality detracted from the experience.

Great pools but they need to remain open for longer - officially closes at 5pm though a little leeway. Breakfast buffet extensive and something for everyone. Open 7am-11am which is helpful. Very helpful concierge Goran and taxi booking from Diana. Be organised about this especially as lots of traffic due to roadworks on airport and Kotor road. Excellent housekeeping staff. Beach towels available from beach itself also very useful. Nice bars and restaurants immediately outside and turn left for very pretty area with lovely seafood restaurants and secluded beaches. 20 minute walk to Budvar if you turn right out of hotel. Not the prettiest walk initially but bear with it as port area and old town lovely.