Title: Becozy Self Check-in & Pop-up Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Becozy Self Check-in & Pop-up Hotel Hotel in Basel ![Deluxe Suite | Living area](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/421553e9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Suite | Living area](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/83b410d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Room | Balcony](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/7bbd87cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/81330048.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Check-in/check-out kiosk](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/d3411e39.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Basel City Centre, Becozy Self Check-in & Pop-up Hotel combines convenience with charm. Guests appreciate the helpful staff, in-room WiFi, handy snack bar, and express check-out services that make any stay effortless and enjoyable. 6.2 ## Popular amenities - Housekeeping - Free WiFi £81 includes taxes & fees 30 Nov - 1 Dec ## Room options ### Check availability for these dates Tonight [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=72578937&PinnedHotelID=72578937&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Standard Double Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/c021fd0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed ### Highlights Heating Blackout curtains Designer toiletries Private bathroom Free bottled water Laptop workspace Desk Daily housekeeping - 142 sq ft - Sleeps 2 - 1 Double Bed ![Superior Double Room | Desk, laptop workspace, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/3884e4ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Heating Blackout curtains Designer toiletries Private bathroom Free bottled water Laptop workspace Desk Daily housekeeping - 213 sq ft - City view - Sleeps 2 - 1 Double Bed ![Deluxe Suite | Living area](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/421553e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Furnished balcony Separate dining area Individually furnished Heating Dining table 2 bedrooms Blackout curtains Private bathroom - 854 sq ft - 2 bedrooms - City view - Sleeps 4 - 2 Queen Beds ![Deluxe Double Room | Desk, laptop workspace, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/73000000/72580000/72579000/72578937/ae8f4081.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Heating Blackout curtains Designer toiletries Private bathroom Free bottled water Laptop workspace Desk Daily housekeeping - 279 sq ft - City view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/13000000/12320000/12318700/12318629/bf5c89df.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis budget Basel Pratteln Pratteln - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 7.6 Good 446 reviews £77 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Basel-Hotels-Ibis-Budget-Basel-Pratteln.h12318629.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=6050770&destination=Basel&destType=MARKET&latLong=47.558189,7.58792&searchId=13e9fdc0-09c9-4317-b383-51a979b85b76&top_cur=GBP) Ad ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/89000000/88610000/88609300/88609255/6e86fa91.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Basel Allschwil by IHG Allschwil - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 181 reviews £100 includes taxes & fees 24 Dec - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBasel-Hotels-Becozy-Self-Check-In-Pop-Up-Hotel.h72578937.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBasel-Hotels-Becozy-Self-Check-In-Pop-Up-Hotel.h72578937.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.56329%2C7.59225&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9XXIslChLGJU4tS-fvlqWHgaelE=) Klingentalstrasse 1, Basel, BS, 4057 #### What's nearby - Congress Center Basel - 6 min walk - 0.4 miles - Marktplatz - 9 min walk - 0.5 miles - Basler Muenster - 12 min walk - 0.7 miles - Munsterplatz - 12 min walk - 0.7 miles - Basel Art Museum - 15 min walk - 0.8 miles #### Getting around - Marktplatz Tram Stop - 9 min walk - Basel Bad Station - 17 min walk - Mulhouse (MLH-EuroAirport) - 12 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪Döner Stop - ‬2 min walk - ‪walther buvette - ‬4 min walk - ‪Manora Restaurant - ‬3 min walk - ‪Lily's - ‬3 min walk ## About this property ### Becozy Self Check-in & Pop-up Hotel Hotel located in Basel City Centre Becozy Self Check-in & Pop-up Hotel provides a snack bar/deli and more. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Express check-out, express check-in and a vending machine - Coffee/tea in reception, a gift shop and a lift - A water dispenser and luggage storage Room features All 57 rooms offer comforts such as laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and free bottled water. More conveniences in all rooms include: - Designer toiletries and showers - Heating, daily housekeeping and desks ## Similar properties ![Reception](https://images.trvl-media.com/lodging/4000000/3030000/3029900/3029873/6b011c47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rheinfelderhof Basel City Centre - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.0 Very good 739 reviews £88 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=3029873&PinnedHotelID=3029873&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/65000000/64420000/64411100/64411044/dafddbc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B&B Hotel Basel Sankt Alban - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.0 Very good 269 reviews £81 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=64411044&PinnedHotelID=64411044&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/102000000/101400000/101392800/101392702/5368eadd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Merian am Rhein Basel City Centre - 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27 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=861112&PinnedHotelID=861112&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - 24-hour offsite parking (CHF 35 per day) ### Food and drink - Coffee and tea in common areas - Snack bar/deli ### Family friendly - Snack bar/deli ### Conveniences - Gift shop/newsstand - Luggage storage - Vending machine - Water dispenser ### Guest services - Housekeeping (daily) ### Accessibility - Lift ### More - Communal living room - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Designer toiletries - Shower - Towels provided ### Food and drink - Free bottled water ### More - Desk - Heating - Laptop workspace ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Express check-in available Minimum check-in age - 20 ### Check-out Check-out before 11:00 AM Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance ### Access methods Access code, private entrance ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: CHF 35 per day(1312 ft away; open 24 hours) - Housekeeping is available for an additional fee and varies based on length of stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Becozy Self Check In & Pop Up Becozy Self Check-in & Pop-up Hotel Hotel Becozy Self Check-in & Pop-up Hotel Basel Becozy Self Check-in & Pop-up Hotel Hotel Basel ## Frequently asked questions ### Is Becozy Self Check-in & Pop-up Hotel pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Becozy Self Check-in & Pop-up Hotel? > As of 25 Nov 2025, prices found for a 1-night stay for 2 adults at Becozy Self Check-in & Pop-up Hotel on 30 Nov 2025 start from £81.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Basel-Hotels-Becozy-Self-Check-In-Pop-Up-Hotel.h72578937.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Becozy Self Check-in & Pop-up Hotel? > Check-in start time: 4:00 PM; check-in end time: anytime. ### What time is check-out at Becozy Self Check-in & Pop-up Hotel? > Checkout is at 11:00 AM. ### Where is Becozy Self Check-in & Pop-up Hotel located? > Located in Basel City Centre, this hotel is within a 10-minute walk of Rhine, St. Matthew Parish and Congress Center Basel. Martinskirche and Basel University are also within 10 minutes. Marktplatz Tram Stop is 9 minutes by foot and University Tram Stop is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Becozy Self Check-in & Pop-up Hotel Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 16 8 - Good 28 6 - Okay 19 4 - Poor 18 2 - Terrible 20 ### 6.6/10 Cleanliness ### 6.0/10 Staff & service ### 6.0/10 Amenities ### 6.2/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 10/10 Excellent #### BRIDGET 23 Sept 2025 Liked: Amenities Best thing about this place is the convenience and the lounge area you can stay in after checkout! Room was tiny and cute and had everything I needed , comfy bed and blankets! ![](https://a.travel-assets.com/ugc/hotel-reviews/2f91e322-897c-4310-8e63-a2d05ee79b53-1758650575277.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12f9cbd4-a315-4382-8848-4b6e2e0eb0a1-1758650581076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### BRIDGET Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jonathan 29 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Cozy quiet place to stay ##### Jonathan Stayed 1 night in May 2025 ### 8/10 Good #### Verified traveller 20 May 2025 Liked: Cleanliness, room comfort #### Great location Great location., could do with more easier communication methods ##### Verified traveller Stayed 7 nights in May 2025 ### 4/10 Poor #### Alexandre 18 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Not so clean. Super hot ##### Alexandre Stayed 2 nights in Jun 2025 ### 8/10 Good #### Alexander 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved the balcony I got! As with many unstaffed hotels booked through hotels.com I didn't automatically get check in instructions by email but had to request it. But they answered really quickly on whatsapp. Central location in quiet side street. ##### Alexander Stayed 2 nights in May 2025 ### 8/10 Good #### Jed 18 Sept 2024 Liked: Cleanliness, staff & service, amenities Decent basic room, goid value for money ##### Jed Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Benjamin 23 May 2025 Liked: Property conditions & facilities It’s pretty frustrating when you arrive at a self-check in hotel and there are no keys in the lockbox, the issue was resolved fairly quickly but it did involve me sat on the stairs for a while, nice concept but the execution not perfect ##### Benjamin Stayed 1 night in May 2025 ### 4/10 Poor #### Rafal 14 May 2025 Liked: Cleanliness Disliked: Staff & service I booked a large room. On the day of arrival it turned out my room in unavailable. The hotel offered me a smaller room and a refund. I agreed and got a small room but no refund. No one has replied to my emails since then. ##### Rafal Stayed 4 nights in May 2025 ### 10/10 Excellent #### Verified traveller 9 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and clean Small and clean. Ok location, I had little ptoblem while ckecking in, since they havent send me an e-mail 24h before arrival ##### Verified traveller Stayed 1 night in Dec 2024 ### 6/10 Okay #### Masatoshi 22 May 2024 Close to city center ##### Masatoshi Stayed 3 nights in May 2024 ### 8/10 Good #### Jodie 12 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities At a fault of my own me and a friend booked this hotel not realising it was in the middle of the red light district, this at times did feel un easy walking the streets in the evening. That being said it was a nice stay and easily walkable to places. Although it’s self check in, staff were reachable via the phone which was helpful. ##### Jodie Stayed 3 nights in Sep 2024 ### 2/10 Terrible #### Oliver 14 Oct 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I am definitely not coming back here! ##### Oliver Stayed 1 night in Oct 2024 ### 6/10 Okay #### Simon 10 Oct 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The sink didnt work properly, the Place was very reachable. It was worth the Price ##### Simon Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Anna 23 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Property isn’t what is advertised on the website. No shared tv lounge, no breakfast, no snacks kiosk! No staff on site to help you if a problem occurs. Room wasn’t clean when we checked in, was told we would have to pay for a cleaner to clean it! Would never stay here again. ##### Anna Stayed 4 nights in Nov 2024 ### 6/10 Okay #### N 29 Aug 2024 Disliked: Cleanliness, amenities Check in was relatively complicated as the instructions to use the tablet in the foyer were old as no tablet exists in the foyer. Staff on the chat were extremely helpful, however. Bedding was clean but room was incredibly dusty and there was no shower gel/ shampoo or conditioner in the bathroom. ##### N Stayed 2 nights in Aug 2024 ### 8/10 Good #### Jane 6 Mar 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities As a regular customer this visit was very disappointing - no water bottles in the room, vending machines empty & never restocked during our 4-day stay, reception floor looked like it needed a clean. Also the cash box at the tea/coffee station had been broken into. No staff seen during my stay either… ##### Jane Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Kelly 26 Jun 2024 Liked: Staff & service #### Standard hotel, but confusing check in process The hotel itself was standard and average - relatively clean bathrooms and nicely decorated common areas. The check in process was confusing, and I had some confirmations that said a 2pm check in and some that stated 4pm. Thankfully, the WhatsApp app support was excellent and soon cleared up questions I had, but it was not a smooth process and I witnessed multiple other people struggling with main door access, access to their rooms, and the online check in process. I would only recommend staying here if you have time to spend messing around and working through a clunky check in with no human presence in the hotel to help. ##### Kelly Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Sif 7 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Run away! Fist of all, when we arrived we were a approached by a very disoriented man that was trying to get in but not owning a booked room! We saw drug changes on the corner of the hotel. When we came into the hotel the self service snack machine was empty and it was never refilled when we were there! The room does not look at all like the photos they provide on the website, it was super dirty like they had only changed the bedsheets and towels and that was is! No vacuuming or cleaning what so ever! I really do NOT recommend taking this hotel! ![](https://a.travel-assets.com/ugc/hotel-reviews/6412C578A21EC72F5C6F13217A3EBB5750AD19091723026269234.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2F937B84751B1C4769FA2B9DAF9128568359E2021723026271562.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/599C972C404B83ADCB1AF65DE1E9FF4DB9AA7DFD1723026272767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9B2F1DD53BC1BDF7724845CBA092468EAA28B0FB1723026271268.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sif Stayed 2 nights in Aug 2024 ### 4/10 Poor #### Verified traveller 22 Oct 2023 Disliked: Cleanliness, staff & service #### Very bad option Self check-in hotel, which was not user friendly. Multiple emails sent , but not check-in details. Hotel was very run down with strange furniture and a random dirty storage room in the penthouse suite....very strange. Curtains were not blackout and wi dows not preventing noise. ##### Verified traveller Stayed 1 night in Oct 2023 ### 8/10 Good #### Verified traveller 3 Jul 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Lives up to the name We really loved the concept of this hotel (? - It kind of sits somewhere between a hostel and a hotel) and it really didn't feel like a hotel, either. With the windows closed, you don't hear much if anything of any street noise; we couldn't hear anything from neighbouring rooms. The only issue we had was checking in, but it seemed that the problem lay in not having booked directly through becozy - a vital piece of information for the check-in wasn't forwarded by hotels.com. But the people working the hotline were super friendly and helpful and we got there eventually. Would definitely stay again. Also: We highly recommend the vegetarian restaurant next door - it was so good, we ended up spending about double what we had initially planned on. Totally worth it. ##### Verified traveller Stayed 2 nights in Jun 2022 ### 4/10 Poor #### Jane Elizabeth 2 Jul 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Stayed here many many times - this time wasn’t the best :- tablet in reception frozen so couldn’t finalise check in, had to wait ages for Live Chat to respond with room number & key code (had to help other guests in same situ the day after), no water bottles in my room (as advertised & had every time before), no fan (which I know other rooms had as I was there before when they were assembling them putting them in the rooms a year or so ago during another heatwave). Room was not in a good condition - wardrobe door missing with the frame damaged on side & floor, light not working above sink unit in main room, shower head sending water in all directions…dissatisfied & disappointed ##### Jane Elizabeth Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Glyn 9 Dec 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice warm stay in December A little information for fellow travellers: If you are planning to stay here make sure you (a) get your Basel card and front door access code by email (b) Number 50 bus will take you from the airport to the main train station (free with your Basel card). Take the number 8 tram to Kaserne (the hotel is just 50 metres from this stop (again free with Basel card). C) You will need your front door code to enter the lobby and you will need a qr code or be cozy booking reference to get your room ( If you book with Hotels . Com you will NOT be sent either. You MUST get in touch with Be cozy in advance to get this reference. To be fair, their live chat and email responses are quick. Once in, the room is basic but the bedding, towels etc are clean. The heating and shower are great. Location wise the hotel is just across the river from the old town and there are a few very nice restaurants nearby. ##### Glyn Stayed 5 nights in Dec 2022 ### 6/10 Okay #### Michael 28 May 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Not a great experience Communication regarding how to check-in (even enter the building) was not good. The assumption that we all have access to all our email accounts at all times or that emails happen instantaneously caused me big trouble. I was very lucky that my wife was home and that I could get a wi-fi signal so I could face time her and she was able to play middleman was the only reason i got in at all. It sucked and it took hours. There is no AC and the room temperature was sauna-like. Noise from the street was terrible as you had to leave the window open for the room to cool down at all during the night. I would not return, ever. ##### Michael Stayed 3 nights in May 2022 ### 2/10 Terrible #### Emma 2 Aug 2022 Liked: Amenities Disliked: Cleanliness, staff & service, property conditions & facilities This was the worst hotel I’ve ever been to, with atrocious customer service. It started as soon as we got there, when it took 20 min (as opposed to the promised 5) to get the code to enter our room. Then, we had trouble getting Basel cards. Bafflingly, the hotel claimed they didn’t have my name and birthday, despite the fact that I gave them this info not an hour before during check in. Instead, I got a WhatsApp from a total stranger asking me for my information. Even after I gave it, I never got a Basel card. It was not worth it to bring it back up because the last thing I wanted was to give more info to a stranger who did not seem to understand why I found this interaction unprofessional and confusing. The real problem was the room. The shower did not work and sprayed into the bathroom.The room was covered in dead bugs. The hand towels were covered in dead bugs. Live bugs still covered the ceiling. It clearly had not been cleaned prior to our arrival. We suffered through a night. When we woke up, the problem was even worse. There were even more bugs. We sent videos to the help team. While they offered to change our room and refund our first night, they refused to give us a refund because “the weather causes bugs”. Why would a new room help if the issue was the weather? Why don't other hotels have this problem? It is nonsensical. I ate the cost and stayed at a clean hotel. I have no confidence in this place and will never stay at any Becozy pop up hotel again. DO NOT COME ##### Emma Stayed 4 nights in Jul 2022 ### 2/10 Terrible #### Rachel 18 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Je ne sais pas par où commencer. Par des restes de chocolat (j’espère) écrasés sur la tête de lit, un tuyau de douche tellement court que pour se mouiller la tête il faut s’accroupir, des murs en papier qui font trembler le lit dès que les voisins ferment une porte trop brutalement, d’une porte qui ferme de travers et n’apporte que très peu de sécurité, en plus de la lumière, ou un service qui quand on demande une chambre au calme nous met certe en hauteur mais donnant sur la rue principale du tram et du petit square de marginaux qui eux ne dorment pas la nuit. 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