Bartopia Nature Refuge

Overall our family enjoyed our stay. The kitchen & wait staff were exceptional— buffet breakfast was full of great options & delicious. The pool was lovely & poolside staff were friendly & hospitable. We have a few complaints unfortunately. Firstly, the ibises are very intrusive which made it unpleasant to eat poolside. Our lunch, albeit covering it with the lid, was taken by swooping ibises (which the wait-staff kindly replaced) but this made us hesitant to buy food & eat poolside. The poolside shower was quite dirty. We couldn’t enjoy the TV at night because the wifi is too slow for chrome-cast which is the only option for streaming (movies were constantly buffering & disconnecting). We weren’t able to use the poolside ordering QR code even though we had location/privacy services enabled. We were disappointed with the games room which was mostly pay-to-play, the table tennis rackets were damaged & the table-hockey took our coins but did not release any pucks, so the kids were unable to use this. I think it might be better to have some board & card games available, or activities for families to do together. The water pressure from the shower was low & exhaust in the bathroom doesn’t work well. There aren’t drying facilities available aside from a retractable clothes line in the bathroom but without ventilation it isn’t helpful. We would stay again for the staff & location but I think some facilities need to be improved to make it more enjoyable— especially for families.

All great, just very far from broadbeach shops and surfers. Not very close to shops and restaurants