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Reviews of ibis Bandung Trans Studio

3 out of 5
ibis Bandung Trans Studio
Jl Gatot Subroto No 289, Bandung West Java, Bandung, West Java

Reviews

8.2

Very good

Rating 10 - Excellent. 78 out of 232 reviews" "
Rating 8 - Good. 111 out of 232 reviews" "
Rating 6 - Okay. 32 out of 232 reviews" "
Rating 4 - Poor. 8 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert Maria, Encino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Indra on 23 Apr 2024
Dear Robert Maria, We very much appreciate your comments regarding your stay at the Ibis Bandung Trans Studio.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Indra GunawanGeneral Manager

10/10 Excellent

Mohamed Faizal

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff are very polite and service excellence. Lsomtimes I.get pissed off when I see them get bullied by inconsiderate guest
Stayed 3 nights in Sep 2023
Response from Indra on 11 Sept 2023
Dear Mr. Mohamed Faizal, We very much appreciate your comments regarding your stay at the Ibis Bandung Trans Studio.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Indra GunawanGeneral Manager

10/10 Excellent

Sa'adah

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 16 nights in May 2023
Response from Indra on 6 Jun 2023
Dear Mrs. Sa'adahThank you so much for your 5 stars review.Once again , thank you for sharing your experience, and we looking forward for your next visit.Sincerely,Indra GunawanGeneral Manager

10/10 Excellent

Sa'adah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2023
Response from Indra on 6 Jun 2023
Dear Mrs. Sa'adahThank you so much for your 5 stars review.Once again , thank you for sharing your experience, and we looking forward for your next visit.Sincerely,Indra GunawanGeneral Manager

10/10 Excellent

DARLENE

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is close to the mall. We had a good experience.
Stayed 1 night in May 2023
Response from Novi Carolina on 12 May 2023
Dear Darlene,Thank you so much for your 5 stars review.Once again , thank you for sharing your experience, and we looking forward for your next visit.Sincerely,Novi CarolinaDuty Manager

6/10 Okay

Mohamed Faizal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They seems to have diwngraded. Used to be my top choice of hotel.in Bandung as near ammenities. But now they do.not give bottle mineral water . Even flask was issued to get water drom dispenser. But i felt its not hygenic after post pandemic .housekeeping was not detailed bath towel were not replaced after they clear the soiled ones. were replaced and

4/10 Poor

Bi Jing

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room and bathroom with stains all over the walls and furnitures. There were pieces of rubbish left unswept on the floor.
Stayed 2 nights in Aug 2022

8/10 Good

Andi

Stayed 2 nights in Mar 2022

10/10 Excellent

Ke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service is polite, and excellent. Hotel is very convenient next to big mall, easy to get food or do shopping.
Stayed 2 nights in Jan 2021
Response from Rezka on 14 Feb 2021
We very much appreciate your comments regarding your stay at the ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka M Wildhan Room Division Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
not recommended for long stay
room small and bathroom too small. bed not comfortable.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Roni Martadinata on 30 Jan 2020
Dear Guest Thank you for your recent stay with Ibis Bandung Trans Studio and Post a 10/10 rating. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel..! Regard Roni Martadinata - General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Roni Martadinata on 30 Jan 2020
Dear Guest Thank you for your recent stay with Ibis Bandung Trans Studio and Post a 10/10 rating. Thank you again for sharing your experience and we look forward to welcoming you back to our hotel..! Regard Roni Martadinata - General Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff there very helpful, and the amusement park was only a 5 minute walk
Stayed 4 nights in Oct 2019

8/10 Good

Daniele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. Breakfast, many choices/variations. As for the property itself, very clean. One thing that I wish the management will do in the near future is upgrading their old towels and has more toiletries like shampoo, conditioner, body lotion etc.
Stayed 1 night in Oct 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and location
I was very surprised by this hotel. It is very well presented, especially for the price. While the rooms aren't huge the amenities and location excellent. Breakfast was amazing and the wait staff No 1!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Saam, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room is smaller than other hotels, it is still very comfortable. The convenience of having a mall right behind the hotel is also a plus point. My second stay here and definitely wont be the last!
Stayed 3 nights in Aug 2019

8/10 Good

Laura, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Anthony

Stayed 1 night in Jun 2019

8/10 Good

WILLY

Liked: Cleanliness, staff & service, room comfort
First time stay in ibis trans studio bandung
Over all satisfactory, staff, cleanliness all good. But at the last day of my stay, next door room the guest asking morning call, it rang from 7:24 am till 8.09 am. Nonstop ringing, gosh! The next door guest didn't wake up. Me and family are disturbed by the ringing sound. We all can hear the phone ringing all the way in the isle.
Stayed 2 nights in Jun 2019
Response from Rispugi - Hotel Manager on 29 Jun 2019
Dear Mr. Willy, Thank you very much for leaving us such a wonderful feedback. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. Please feel free reach out to our email with any further comments, concerns, or suggestions you wish to share. One more time, thank you for your rating and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Rispugi - Hotel Manager on 23 May 2019
Dear Valued Guest, Thank you very much for leaving us such a wonderful feedback. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. Please feel free reach out to our email with any further comments, concerns, or suggestions you wish to share. One more time, thank you for your rating and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are clean .. the receiption counter are friendly .
Stayed 1 night in May 2019
Response from Rispugi - Hotel Manager on 23 May 2019
Dear Valued Guest, Thank you very much for leaving us such a wonderful feedback. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. Please feel free reach out to our email with any further comments, concerns, or suggestions you wish to share. One more time, thank you for your rating and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Rispugi - Hotel Manager on 17 May 2019
Dear Valued Guest, Thank you very much for leaving us such a wonderful feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. Please feel free reach out to our email with any further comments, concerns, or suggestions you wish to share. One more time, thank you for your rating and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Hotel Manager on 8 May 2019
Dear Valued Guest, Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location great staff highly recommend to anyone
Stayed 2 nights in Apr 2019
Response from Hotel Manager on 3 May 2019
Dear Valued Guest, Thank you very much for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our email with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our hotel. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent hotel at a very good price and great service
Stayed 1 night in Apr 2019
Response from Hotel Manager on 29 Apr 2019
Dear Mr. Gilberto, Thank you very much for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you very much for your kind words and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Rispugi on 30 Jan 2019
Dear Valued Guest, Thank you very much for the great rating of our hotel and hope to see you again very soon. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, 9.5/10. Recommended stay for everyone whom want best service
Stayed 3 nights in Dec 2018
Response from Sugiono on 14 Dec 2018
Dear Valued Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Sugiono - Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clsoe to Trans Mall Studio hence good location
Stayed 6 nights in Nov 2018
Response from Sugiono on 10 Dec 2018
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Best Regards, Sugiono - Rooms Division Manager

10/10 Excellent

Raimi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and awesome hotel. A very nice and friendly staff. Convenient as well, just beside the trans studio mall and theme park!
Stayed 3 nights in Nov 2018

10/10 Excellent

Ferani, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic place for my needs & very convenient location to find foods
Stayed 5 nights in Nov 2018
Response from Sugiono on 21 Nov 2018
Dear Ferani, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Best Regards, Sugiono - Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rispugi - Hotel Manager on 15 May 2019
DearValued Guest, Thank you very much for leaving us such a wonderful feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. Please feel free reach out to our email with any further comments, concerns, or suggestions you wish to share. One more time, thank you for your rating and we look forward to seeing you again. Best Regards, Rispugi - Hotel Manager

10/10 Excellent

Leko Dwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sugiono on 10 Oct 2018
Dear Leko Dwi, Thank you for the great rating of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Sugiono - Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Chuan Chai

Liked: Cleanliness, staff & service, room comfort
The corridor need to improve the ventilation...
Stayed 1 night in Sep 2018
Response from Sugiono on 8 Oct 2018
Dear Chuan Chai, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Regards, Sugiono - Rooms Division Manager

8/10 Good

Erwin

Nice room
Stayed 1 night in Sep 2018
Response from Sugiono on 20 Sept 2018
Dear Erwin, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Sugiono - Rooms Division Manager

8/10 Good

Wira Astuty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Sugiono on 30 Aug 2018
Dear Wira Astuty, Thank you for taking the time to rate our hotel. We hope to welcome you back to our hotel very soon and hopefully for 5 star rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Sugiono on 29 Jun 2018
Dear Guest, Thank you for the great rating of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Sugiono - Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Sugiono on 10 Apr 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Hopefully for 5 star review this time. Regards, Sugiono - Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Sugiono on 19 Mar 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Hopefully for 5 star review this time. Regards, Sugiono - Rooms Division Manager

8/10 Good

Sulaiman Wadi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice & Convenient
Very Nice Hotel to stay. Thou rooms needs to be tidy up earlier. I came in room with funny smell due to wet floor. Maybe due to housekeeping just finish cleaning. So far Ok. Near to Biggest Mall Trans Studio. With a Mosque juz nearby. Mall has many Nice food to choose. Cheap & Good. Theres even a Cinema to watch n chill...
Stayed 2 nights in Jan 2018
Response from Sugiono on 6 Feb 2018
Dear Guest, Thank you for the good review of our hotel. We are glad that you enjoyed your stay. Thank you also for your input regarding the room smell and we will work with Executive Housekeeper to improve on the areas highlighted. Once again, thank you for sharing your concerns and we look forward to hosting you in the near future. Best regards, Sugiono - Rooms Division Manager

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis TSM Bandung
Overall good hotel and satisfied
Stayed 3 nights in Jan 2018
Response from Sugiono on 31 Jan 2018
Dear Sri, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Hopefully for 5 star review this time. Best Regards, Sugiono - Rooms Division Manager

4/10 Poor

Kuan Yin

Liked: Cleanliness
Disliked: Staff & service
Poor
Elevator lock using room key doesn't work. Many guests facing same problem. Yet hotel did nothing. My card keys didn't work twice and have to join long queues in the front desk after long tired day... No one helping
Stayed 2 nights in Jan 2018
Response from Sugiono on 27 Jan 2018
Dear Kuan Yin, Thank you for taking the time to review your stay with us at ibis Bandung Trans Studio. Please allow me to apologize for any inconvenience or negative impression this might have caused you. I can assure you we constantly work to improve everything we do and that your comments have been addressed with the team. I wish you a good day ahead and really hope you’ll come very soon to visit us again in Bandung. Regards, Sugiono - Rooms Division Manager

10/10 Excellent

Asri

Liked: Staff & service
Disliked: Cleanliness
good stay
good wifi..good surrounding.. but not for the toilet.
Stayed 3 nights in Dec 2017
Response from Sugiono on 12 Jan 2018
Dear Asri, Thank you for the great rating of our hotel. We are glad that you enjoyed your stay but I am sorry if our toilet below your expectation. And hope to see you again very soon. Best Regards, Sugiono - Rooms Division Manager

8/10 Good

chng Yean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Overall the hotel is value for money but the breakfast variety can be improved. Limited choice of food.
Stayed 3 nights in Dec 2017
Response from Patrick Sibourg on 20 Dec 2017
Dear Chng Yean, Thank you for taking the time to review your stay with us at ibis Bandung Trans Studio. It is regretful to learn that your experience with the breakfast fell short of expectations. We appreciate your constructive feedback and we will work with Executive Chef to improve on the areas highlighted. Once again, thank you for sharing your concerns and we look forward to hosting you in the near future. Best Regards, Sugiono - Rooms Division Manager