- Disliked: Cleanliness, staff & service
Was supposed to check in 2 rooms at 3pm, I reached at 5pm and was informed that the second room was still not available, and no idea on when will it be ready. Finally collected the room at 630pm, but they gave me a 2 single bed room although I had paid for a room with king bed. They asked if it’s possible for them to combine the 2 beds into 1 for us. I gave a straight nah to their face. Hence, they upgraded it to sea view. Upon entering to that prestige “sea view” room, floor was oily, saw a dead small cockroach in the bathroom floor, balcony bench was dirty and oily too. I decided to give it a last chance and requested for room service to mop the floor. After mopping, I was surprised to see that the floor feels the same. I gave up all hopes and took it as my bad luck. That’s all I have to say.