What A Disappointment
Posted 19-Feb-2017 on Hotels
Having previously enjoyed a great stay close by at Staybridge Suites, I thought this hotel would be a safe bet. NOT. No one at front desk to check us in. It was15 minutes before a desk clerk appeared. The whole place smelled awful: musty lobby, garlic smell in elevator, skunk smell in corridors. No amenities in room besides 2 bars of soap and s tiny shampoo. No coffeemaker or ashtrays in room. Door to room would not lock upon exiting. Coffee in lobby "until it runs out," which it did before noon. "Grab and Go" breakfast consisted of an off-brand muffin or granola bar. Clearly a "party hotel," lots of yelling and door slamming all through the night, and noisy tractor trailer parking lot outside window. Will not book again.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Thank you for providing us with details about your stay. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we did not meet your expectations during your recent stay with us. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.