Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
57% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Buffalo, NY

There when I needed them

Posted 04-Aug-2016
I was unexpectedly stranded by Southwest Airlines at BWI at midnight and needed a hotel. At that time of night, I had a difficult time getting a room but was able to book this hotel. When I arrived, I was greeted by a front desk employee that was helpful and got me checked in quickly. The hotel looked newly built but I would describe the condition as heavily used. The lobby was a bit on the dirty side but in all fairness being that it was midnight it looked like a lot of people had come through and staff had not had a chance to clean it yet. The room was just what I needed and again I would describe it as heavily used. The bed was clean the bathroom was clean so it was exactly what I need. Being that I had to grab a flight in the morning I was up early to get the complimentary airport shuttle which I had requested thr night before. The only disappointing point of my stay was that as of 7 am, the staff had not prepared any coffee or hot water for their continental breakfast. There were muffins, granola bars but no hot water for the oatmeal or hot coffee. As a moderate traveler, that was the first time I had seen a hotel completely out of coffee and hot water in the morning. All in all this hotel was exactly what I needed and wouldn't have a problem staying there again. I believe some attention to detail by management could raise the quality of this property from good to great.
3out of 5
by A verified traveller

Hotel stay

Posted 02-Aug-2016
The hotel was nice. It needs an ice machine and more selections for breakfast.
4out of 5
by A verified traveller from san diego

Nice hotel close to the airport like 5 mins away

Posted 20-Jul-2016
Just stay ther for a night but I was trying to get a late checkout since I woke up late and thy told me no I just needed like 30 mins or an hour checkout is at 11 and check in is at 3 they had pls tu of time for me to stay just a couple mins later
2out of 5
by A verified traveller from maryland / Pennsylvania

Not impressed

Posted 29-Jun-2016
Room was an efficiency but had no silver ware Dishes or coffee pot in room. You had to request if you wanted them. Room was clean and nice just absolutely no extras. Other efficiencis I've stayed in for about the same price had the above amenities.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 29-May-2016 on Hotels
2out of 5
by A verified traveller

Overpriced dissapointment

Posted 27-May-2016 on Hotels
No dishes in the kitchen. No Ice Machine. Noisy Air conditioner. Depressing colors in room. Dingy hallway. Pathetic free breakfast. Poor smelling bath soap. Analog television stations. No business center. Great parking lot and landscaping, if only you stayed outside.
Comment from Hotel Management
14-Jun-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. We apologize for the lack of communication on the amenities we offer and the issues you endured with our equipment. I will begin discussing with our staff on how to improve upon these. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1out of 5
by Mr W.

Wrong and confusing

Posted 21-May-2016 on Hotels
The overall room was nice.
Comment from Hotel Management
14-Jun-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2out of 5
by Jeannette

This traveller left a rating score only Posted 12-May-2016 on Hotels
3out of 5
by A verified traveller

Average

Posted 08-May-2016 on Hotels
Front desk was average even awkward at times. Quiet stay definitely not a luxury hotel but it will do if you're passing through.
Comment from Hotel Management
23-Jul-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will work with our front desk staff to ensure each guest receives professional customer service. Still, I am glad to read that you had a satisfactory stay overall. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4out of 5
by A verified traveller

Posted 18-Mar-2016
Small business trip, very comfortable nice room and shower. Showtime prefer HBO lol other then that perfect.