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Reviews of Candlewood Suites Baltimore - Inner Harbor, an IHG Hotel

2.5 out of 5
Candlewood Suites Baltimore - Inner Harbor, an IHG Hotel
101 North Charles Street, Baltimore, MD

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 674 reviews" "
Rating 8 - Good. 163 out of 674 reviews" "
Rating 6 - Okay. 92 out of 674 reviews" "
Rating 4 - Poor. 55 out of 674 reviews" "
Rating 2 - Terrible. 64 out of 674 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Dora

Travelled with family
Disliked: Staff & service
Hotel staff was not friendly, when arrived for check in we were told we had to come back because they were overbooked. Guided were to park, but never made aware that we had discount due to booking with them. For $400 per night I think they should have been more courteous. Not a good experience.
Stayed 1 night in May 2024

6/10 Okay

IVAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the service because the TV does not have remote control and the phone did not work I reported the issues but they never paid attention and during my time there my son and I were unable to use those services.
Stayed 2 nights in May 2024

10/10 Excellent

Najiawah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel when I came in town for the Nicki Minaj concert. Easy check in, clean rooms, and you’re downtown easy access to everything. If I’m ever in town again, I’ll be back!
Stayed 1 night in Apr 2024

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located on a busy intersection but it did not bother me too much. It is a few minutes walk from the convention center, straight line walk. Parking next door is 22$ per day, not as bad as other parking garages in the area
Stayed 4 nights in May 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful but the area was very noisy especially at night.
Stayed 3 nights in Apr 2024

10/10 Excellent

traci

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking
Stayed 1 night in May 2024

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay in this area
Stayed 2 nights in May 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen in unit good price point
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely kitchenette. Comfy beds. Nice sized room. Friendly staff. Great location. I was on the 9th floor and, sadly, it takes some time for the hot water to reach that floor!
Stayed 3 nights in Apr 2024

8/10 Good

Andree D.W.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Water pipes burst around hotel facility. No hot water
Stayed 1 night in Apr 2024

4/10 Poor

Porsche

Travelled with partner
Disliked: Staff & service, amenities
The room could've been cleaner. There was toothpaste on the walls, stuff on the floor, the mirror was cracked, there was no hand soap provided and their was a douche in one of the drawers from a previous stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The location is a walkable distance from the harbor, surrounding restaurants, The National Aquarium, The Power Plant and so much more. There is street parking, free public parking and paid parking surrounding the area. This hotel was nice and quiet and cozy. The staff did not disturb me and no one was rude and when I did speak to them they were very helpful and very polite. The only dislike is that they mentioned there is only one way in and one way out after a certain time but I may have misunderstood what the young lady at the reservation desk said. I did however ask if there is only that front door exit and she said yes. I said out loud how safe is that? No response received. This hotel was clean the room was big enough for me and the kitchen had all of the supplies needed for comfort. Although I spent most of my time outside, the tv was horrible, the remote didn’t really work and it was not an updated tv. Overall this was a great stay. P.S. butter goes in oatmeal!!!! lol thanks
Stayed 2 nights in Apr 2024

10/10 Excellent

jennifer

Stayed 2 nights in Apr 2024

6/10 Okay

daniel

Disliked: Amenities
Perfect for a short stay like a ball game or conference
Stayed 1 night in Apr 2024

2/10 Terrible

Rachel

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a double bed room. It smelled clean entering it and everything was as presented on line. Convenient location - parking is not on site.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 1 night in Mar 2024

10/10 Excellent

RAMON

Travelled with family
Liked: Cleanliness, property conditions & facilities
The facilities looks good !
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful! We also enjoyed the suite with a full working kitchen, with a refrigerator, dishes, stove top and dishwasher. Also, it rained while we were there and we had free laundry facilities to dry our clothes. We will be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inner city Baltimore, so you know what to expect outside. Hotel was great, fanciest room i've ever been in. Full kitchen with luxury style bath/shower, imo. Very close to local grocer and restraunts, stone throw from inner harbor.
Stayed 2 nights in Mar 2024

8/10 Good

Keisha

Liked: Staff & service
Shower had hair in it, Floor in room was dirty had to keep my shoes on.
Stayed 1 night in Mar 2024

10/10 Excellent

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean room & good amenities.

8/10 Good

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and proximity to arena was ideal. The fact that the water was cold the entire time and I had to let the shower run 20 minutes to get it to turn warm was ridiculous. It never got hot and the next morning it wasn’t hot either so I was limited to a 3 minute shower all weekend.
Stayed 1 night in Mar 2024

8/10 Good

Natasha

Business traveller
Liked: Cleanliness
Short and simple stay, uncomplicated.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent but I didn't care for the parking. You had to walk around the corner and they charged me more than what the hotel allowed.
Stayed 2 nights in Mar 2024

4/10 Poor

April

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was here for 2nights the room was clean and the kitchen is a nice touch but the the heating system only blew out air which kept the room 66-67 the entire time which caused my friend to get sick, she arrived fine beforehand. The water in the shower never got hot so we couldn’t shower because the room was so cold, only wash up at the sink. The parking is terrible, nothing on site you’ll have to walk a block or two to a garage or scramble for street parking. Overall I wouldnt stay again there are better options out there.
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Stayed 1 night in Feb 2024

8/10 Good

Gregory

Stayed 1 night in Feb 2024

6/10 Okay

Sam

Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say had a great experience here. There was a little hicup at check in but manager took care of it right away. Very nice staff room was very clean and comfortable. Was on 6th floor and best water pressure we have ever had and we stay at hotels every week. We will be back if ever in area.
Stayed 1 night in Feb 2024

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Key card stopped working and had to go to front desk for new one. Big inconvenience because of carrying several items/bags.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrifically clean room, spacious with a kitchen. Easy walk to CFG Bank Arena and not too bad of a walk to the harbor itself. Streets a little noisy at night. But overall best hotel in the area for the price in my opinion. Will most likely be staying here again when we return in the summer months.
Stayed 2 nights in Feb 2024

6/10 Okay

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff should really greet the customers. I had to greet all the staff to be acknowledged. The gentleman that checked me did a great job of explaining the rules to me. But again the staff should really greet customers as they come in. I did not get that from any of the staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and I love staying here
Stayed 1 night in Feb 2024

6/10 Okay

Sayquawn

Liked: Staff & service
Disliked: Cleanliness
Had to be moved to another room due to the room being dirty

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was remarkable Customer Service Hospitality I would recommend this to anyone this is truly one of the best hotels Downtown
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

ishaya

Stayed 1 night in Feb 2024

6/10 Okay

Kyle

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Namande

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above. And great reception
Stayed 2 nights in Feb 2024

8/10 Good

Eric, Midlothian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Baltimore for a volleyball tournament at the Baltimore Convention Center. Very convenient for walking to and from the convention center. Lobby is clean, but very basic & no restaurant or food service. Parking is in a public garage w/o any association to the hotel. Needed to walk about 3 blocks to and from the garage. Room was large with nice full kitchen. Overall, good experience.
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Average
Stayed 1 night in Jan 2024

6/10 Okay

Vickey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Had to wait an extra hour for my room which threw my whole schedule off
Stayed 1 night in Jan 2024

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
There was no one at the front desk when when we arrived. We only needed to sleep and shower for a quick 1 night trip. When we entered I was happy with the size and started looking for same brand hotels for future trips to Dallas Myrtle beach and Florida ….. Upon trying to shower at 10am there was not a drop of warm/ hot water. The only way to shower would have been a polar plunge. I called the front desk and the lady working said she was unaware of any issue and that probably everyone in the building was trying to shower. There was no solution or apology. If I knew I could not shower I would not have stayed here to half the price. Unfortunately now I will not stay or recommend this hotel franchise.
Stayed 1 night in Jan 2024

8/10 Good

Ahmad B, San Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place, quiet room and great staff. I will be back. My room was close to elevator and it was not ok all around from elevator noise level. That "ding" may need to be turned off, it is just annoying to folks like me in the room keep hearing it.
Stayed 3 nights in Jan 2024

8/10 Good

Josha

Stayed 1 night in Dec 2023