Ballater Library

The Highland Hotel (now merged with the Brentwood Hotel next door) is on Crown Street, less than ten minutes walk from Aberdeen bus and train station. It is just off Union Street which is the main central street in Aberdeen (the equivalent of Princes Street, Edinburgh - sort of!). We stayed for 3 days, breakfast included. The room, towels, and bed linen were spotless. But the whole hotel is 'tired'. There is no lift, but the reception man will carry up the cases for you. Usual tea and biscuits in the room. hairdryer, iron and board. and case stand. The staff are all very friendly and helpful, kind and cheerful. Responsive to any requests. The breakfasts were as good as in any hotel.(could be hotter at times) And they need a newer, quicker, toaster! The hotel is an excellent centre for travel in the Aberdeen area. Since 2 hotels have merged the room numbers are similar, so ensure which of the 2 hotels you are booked in at.

Nice and friendly staff. The hotel needs an upgrade. In 5 days they never changed towels, made the bed or emptied the litterbasket.

On arrival the Reception was nearly in darkness but was met with a smile .accommodation was clean and well laid out with towel and toiletries. Overall accommodation was good .sadly was a bit disappointed that there was NO BAR facilities , Breakfast was also disappointed food was cold as all lids where open leaving the breakfast to be cold and not edible, When entering the dining room there was none there, i had to go to the corner and shout for the chef who came out and we asked him for fresh food, the only thing he brought out was some fresh sausages and 3 fried eggs. So for a full English breakfast at £9.99 was absolutely disgusting, we refused to pay that price for a breakfast that was stone cold and hardly anything on offer, Totally unacceptable.