Title: Grand Jatra Hotel Balikpapan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=5801748&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Jatra Hotel Balikpapan Grand Jatra Hotel in Balikpapan creates a tropical retreat experience where guests can relax poolside while enjoying Indonesian hospitality ## Photo gallery for Grand Jatra Hotel Balikpapan ![Outdoor pool, pool loungers - Grand Jatra Hotel Balikpapan (Balikpapan)](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/7917f8eb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Grand Jatra Hotel Balikpapan (Balikpapan)](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/281cd712.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves breakfast, lunch and dinner - Grand Jatra Hotel Balikpapan (Balikpapan)](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/20c2d7e9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business Suite | Minibar, in-room safe, desk, soundproofing - Grand Jatra Hotel Balikpapan (Balikpapan)](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/abaecdcc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deep-tissue massages, sports massages, massages - Grand Jatra Hotel Balikpapan (Balikpapan)](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/f4b9f218.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In central Balikpapan, the Grand Jatra Hotel offers a complimentary manager's reception and poolside bar service. Guests can enjoy spa treatments or Indonesian dishes at two restaurants. The outdoor area includes a main pool with sun loungers and a separate children's pool. ## Reviews 7.4 Good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £51 includes taxes & fees 20 Jan - 21 Jan ## Room options ### Check availability for these dates Tonight [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=5801748&PinnedHotelID=5801748&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 18 of 18 rooms ### View all photos for Superior Double Room ![Superior Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/783d8045.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - 409 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/e1445448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - 452 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Business Suite ![Business Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/abaecdcc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - 516 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Junior Suite ![Junior Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/171851e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Separate bedroom Bathrobes Private bathroom Minibar - 645 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ### View all photos for Executive Suite ![Executive Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/1a43b7f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Separate bedroom Bathrobes Private bathroom Minibar - 861 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Double Bed ### Deluxe Room - Sleeps 2 ### View all photos for Deluxe Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/462c5aef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Sleeps 2 ### View all photos for Deluxe Twin Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/b2bdc3c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### View all photos for Superior Twin Room ![Superior Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/8ef1cbf2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/94cc2b54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - Sleeps 3 - 2 Single Beds ### View all photos for Executive Twin Room ![Executive Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/475e1883.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - Sleeps 3 - 2 Single Beds ### View all photos for Executive Double Room ![Executive Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/0b596cba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Bathrobes Private bathroom Minibar Free bottled water - Sleeps 3 - 1 King Bed ### Business Suite - Sleeps 2 ### Junior Suite - Sleeps 2 ### View all photos for Superior Twin Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/a3dfe908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sleeps 2 ### View all photos for Superior Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/2f0ffe29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - Sleeps 2 ### View all photos for Executive Twin Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/c9b286eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room - Sleeps 2 ### View all photos for Executive Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5810000/5801800/5801748/9224d56e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBalikpapan-Hotels-Grand-Jatra-Hotel-Balikpapan.h5801748.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBalikpapan-Hotels-Grand-Jatra-Hotel-Balikpapan.h5801748.Hotel-Information) ## About the area Located in Balikpapan, Grand Jatra Hotel Balikpapan is connected to a shopping centre. Pentacity Mall and E Walk are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bekapai Garden and Pantai Monpera. Aquaboom Waterpark and BSB Beach are also worth visiting. [Visit our Balikpapan travel guide](https://www.expedia.co.uk/Balikpapan.dx665) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.27194%2C116.85996&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rOynNN1gGq2r089I90i8inYpcPM=) Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114 ### What's nearby - E Walk \- 2 min walk \- 0.1 miles - Pentacity Mall \- 5 min walk \- 0.3 miles - Aquaboom Waterpark \- 5 min walk \- 0.3 miles - BSB Beach \- 6 min walk \- 0.4 miles - Plaza Balikpapan \- 5 min drive \- 1.9 miles ### Getting around - Balikpapan (BPN-Sepinggan Intl.) - 18 min drive ### Restaurants - ‪Solaria - ‬3 min drive - ‪House of Beer (HoB) - ‬1 min walk - ‪New Star Kopitiam - ‬3 min drive - ‪Hokben - ‬1 min walk - ‪Excelso E-walk - ‬1 min walk ## About this property ### Grand Jatra Hotel Balikpapan Upscale hotel connected to a shopping centre Consider a stay at Grand Jatra Hotel Balikpapan and take advantage of a poolside bar, a free daily manager's reception and a terrace. Treat yourself to a sports massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Indonesian cuisine. In addition to shopping on-site and a hair salon, guests can connect to free WiFi in public areas. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), ATM/banking services and wedding services - A lift, luggage storage and 7 meeting rooms Room features All 215 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as safes and sound-insulated walls. More amenities include: - Bathrooms with showers and free toiletries - 42-inch TVs with satellite channels - Free infant beds, electric kettles and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6490000/6489100/6489042/caabcd8d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belhotel Balikpapan Balikpapan - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.2 Very good 94 reviews £37 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=6489042&PinnedHotelID=6489042&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1600000/1593400/1593316/bbbac5e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Balikpapan Balikpapan - Pool - Spa - Kids’ pool - Parking included 7.8 Good 96 reviews £40 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=1593316&PinnedHotelID=1593316&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6440000/6431300/6431227/ee817e2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mega Lestari Balikpapan - Pool - Spa - Kids’ pool - Parking included 7.2 Good 12 reviews £14 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=6431227&PinnedHotelID=6431227&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107200000/107197500/107197454/a4eeaaa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The All-Suite Pentacity Hotel Balikpapan Balikpapan - Pool - Breakfast included - Spa - Kids’ pool [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=107197454&PinnedHotelID=107197454&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/16000000/15610000/15608700/15608643/bc8a7189.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### J Icon Hip Hotel Balikpapan - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 6.0 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=15608643&PinnedHotelID=15608643&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/6000000/5250000/5248600/5248516/f2f99b49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Balikpapan Balikpapan - Pool - Spa - Kids’ pool - Parking included 7.8 Good 56 reviews £22 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=5248516&PinnedHotelID=5248516&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 King Bed, Pool View | Pool | Outdoor pool](https://images.trvl-media.com/lodging/38000000/37880000/37879000/37878957/7747c819.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Balikpapan Balikpapan - Pool - Free airport shuttle - Parking included - Free Wi-Fi 8.8 Excellent 40 reviews £37 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=37878957&PinnedHotelID=37878957&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/30000000/29700000/29693500/29693469/bc8a3c4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Malibu Suites Balikpapan by Sissae Living Balikpapan - Pool - Kitchen - Free Wi-Fi - Restaurant 4.6 4 reviews £22 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=29693469&PinnedHotelID=29693469&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/117000000/116390000/116381400/116381333/d87c207d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel O Balikpapan near Siloam Hospital formerly Syafla Guest House Balikpapan - Free Wi-Fi - Air-conditioning - Laundry room - Room service £11 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=116381333&PinnedHotelID=116381333&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/12000000/11770000/11769500/11769473/4eefbe72.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quest Hotel Balikpapan by ASTON Balikpapan - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 30 reviews £42 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=11769473&PinnedHotelID=11769473&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Bellagio Restaurant - J Cuvee Lounge and Bar ### Things to do - Children's pool - Full-service spa - Gym - Outdoor pool - Sauna - Shopping - Steam room ### Family friendly - Children's pool - In-room cot - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 7 meeting rooms - Conference space ### Outdoors - Pool loungers - Terrace ### Full-service spa - Deep-tissue massages - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (200 centimetre wide door) - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 10 floors - Banquet hall - Built in 2011 - Smoke-free property ## Room amenities ### Bedroom - Free cot ### Bathroom - Dressing gowns - Free toiletries - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 42-inch TV with cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 15 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 400000.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Rollaway bed fee: IDR 400000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Grand Jatra Grand Jatra Balikpapan Grand Jatra Hotel Grand Jatra Hotel Balikpapan Hotel Jatra Jatra Hotel Jatra Balikpapan Balikpapan Grand Jatra Hotel Balikpapan Hotel Grand Jatra Hotel Balikpapan Balikpapan Grand Jatra Hotel Balikpapan Hotel Balikpapan ## Frequently asked questions ### Does Grand Jatra Hotel Balikpapan have a pool? ### How much does it cost to stay at Grand Jatra Hotel Balikpapan? ### Is Grand Jatra Hotel Balikpapan pet-friendly? ### How much is parking at Grand Jatra Hotel Balikpapan? ### What time is check-in at Grand Jatra Hotel Balikpapan? ### What time is check-out at Grand Jatra Hotel Balikpapan? ### Does Grand Jatra Hotel Balikpapan provide a shuttle to the airport? ### Where is Grand Jatra Hotel Balikpapan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Jatra Hotel Balikpapan Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.0 Location ### 7.2 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 20 8 - Good 21 6 - Okay 17 4 - Poor 11 2 - Terrible 3 ## Reviews ### 8/10 Good #### Kaley 24 Jun 2025 Liked: Cleanliness, amenities Great stay for a few nights. The property and the rooms are a bit old looking but overall nice enough for what we needed. We had to ask several times for hand soap because there wasn't any in our room, but they got us some eventually. The hotel breakfast is amazing, so many options for a buffet. I was really impressed. The restaurant was very good too. ##### Kaley Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### CHUN-HSIANG 9 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not even deserved 3 stars hotel Internet is unstable, room is old, breakfast is awful. Not recommended at all. ##### CHUN-HSIANG Stayed 2 nights in May 2024 ### 10/10 Excellent #### Lisan 2 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff good ##### Lisan Stayed 1 night in Sep 2025 ### 4/10 Poor #### John 10 Jun 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray. ##### John Stayed 3 nights in Jun 2022 ### 8/10 Good #### Jane 21 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### nice room, but need to work on that AC they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well ##### Jane Stayed 1 night in Sep 2020 ### 6/10 Okay #### Verified traveller 9 Aug 2020 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Terrible internet, bad beds, good location My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed. ##### Verified traveller Stayed 5 nights in Aug 2020 ### 8/10 Good #### Milan 9 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient Place to Stay The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one ##### Milan Stayed 2 nights in Feb 2020 ### 8/10 Good #### Germaine 12 Aug 2019 Liked: Property conditions & facilities, room comfort #### Hits and Misses Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping. ##### Germaine Stayed 1 night in Aug 2019 ### 2/10 Terrible #### Verified traveller 20 May 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms were mouldy . Would not book again if staying in Balikpapan ##### Verified traveller Stayed 3 nights in May 2019 ### 4/10 Poor #### Verified traveller 19 May 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Not the best stay this time I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location. ##### Verified traveller Stayed 2 nights in May 2019 ### 8/10 Good #### Christopher 29 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staying for a business trip. Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful. ##### Christopher Stayed 3 nights in Apr 2019 ### 6/10 Okay #### Verified traveller 4 Apr 2019 Liked: Staff & service The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality. ##### Verified traveller Stayed 4 nights in Mar 2019 ### 2/10 Terrible #### Verified traveller 13 Dec 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I'll avoid this place in futur Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ... ##### Verified traveller Stayed 1 night in Dec 2018 ### 4/10 Poor #### Bill, Jakarta, Id 5 Dec 2018 Disliked: Cleanliness, property conditions & facilities, room comfort Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to. ##### Bill Stayed 1 night in Dec 2018 ### 6/10 Okay #### Sanjay 18 Aug 2018 Disliked: Staff & service #### Not a home away from home. The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay. ##### Sanjay Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller 8 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good hotel ##### Verified traveller Stayed 1 night in Jul 2018 ### 4/10 Poor #### Sanjay 14 Sept 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### Not Good Hotel for Frequent Travellers Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the " inflexible" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff. The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating. When I was checking out on 10th September, the front desk officer "Ayi" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property . Still Waiting for the mail/call. ##### Sanjay Stayed 1 night in Sep 2017 ### 6/10 Okay #### Cucu Mutiara 13 Sept 2017 Disliked: Property conditions & facilities, room comfort #### Once is enough Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom. ##### Cucu Mutiara Stayed 1 night in Sep 2017 ### 4/10 Poor #### Verified traveller 22 Jul 2017 Disliked: Cleanliness, staff & service, room comfort #### rooms dirty rooms were very poor and dirty. bad wifi . no hot water and dirty linen ##### Verified traveller Stayed 1 night in Jul 2017 ### 6/10 Okay #### Verified traveller 15 May 2017 #### 価格相応 価格相応のホテルです。モールに隣接しているので、買い物には便利です。 ##### Verified traveller ### 4/10 Poor #### Verified traveller 14 May 2017 Disliked: Property conditions & facilities, room comfort #### 値段の割に最悪 部屋は想像より広く清潔。 しかしWi-Fi環境が悪く、メールすら送れません。 またインドネシアには珍しく、スタッフの人数不足が見受けられ、サービスが行き届いていない感じ。 値段の割に最悪です。 ##### Verified traveller ### 8/10 Good #### Rahmat 9 Apr 2017 Liked: Cleanliness Disliked: Room comfort #### Tidak jelek juga tidak bagus terkejut melihat kondisi kamar yang kecil dan sempit ##### Rahmat ### 4/10 Poor #### Verified traveller 26 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Club too noisy The hotel is comfortable, the reception worked very professional and gave me an upgrade, so enjoyed the room until 11pm. Due to the club I could not sleep until 4am. You could feel the sound from basement. Very tired I couln't enjoy the very good breakfast. The spa is also very nice and the serious massage was nice in a realxing atmosphere.The hotel is connected with the shopping mall, so I enjoyed shopping and the way to the airport is only less than twenty minutes. Sooy, the music was really to loud ##### Verified traveller ### 6/10 Okay #### Verified traveller 10 Jan 2017 Liked: Property conditions & facilities #### Overrated With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall ##### Verified traveller ### 6/10 Okay #### Didi 28 Dec 2016 #### Hotel dengan lokasi strategis di area Mall Proses check in yg cukup lama ( +/- 1 jam menunggu ) dan sulit mendapatkan parkir. ##### Didi ## Expedia's Latest Trends ### Hotels > [Harper Purwakarta by ASTON](https://www.expedia.co.uk/Bungursari-Hotels-Harper-Purwakarta-By-ASTON.h12344226.Hotel-Information) > > [Korpak Villa & Resort Raja Ampat](https://www.expedia.co.uk/Waisai-Hotels-Korpak-Villa-Resort-Raja-Ampat.h45783817.Hotel-Information) > > [The Kayana Beach Lombok](https://www.expedia.co.uk/Lombok-Hotels-The-Kayana-Beach-Lombok.h39864041.Hotel-Information) > > [ARNA Suites and Ocean Lounge](https://www.expedia.co.uk/Ceningan-Island-Hotels-Arna-Ocean-Lounge-Glamping.h106490100.Hotel-Information) > > [Sanctoo Suites and Villas](https://www.expedia.co.uk/Sukawati-Hotels-Sanctoo-Suites-And-Villas.h12714690.Hotel-Information) > > [Meno Island Villas](https://www.expedia.co.uk/Lombok-Hotels-Meno-Island-Villas.h34775831.Hotel-Information) > > [The Leaf Jimbaran](https://www.expedia.co.uk/Jimbaran-Hotels-The-Leaf-Jimbaran-Bali-Luxurious-Villa-Retreat.h12074558.Hotel-Information) > > [Pullman Ciawi Vimala Hills Resort](https://www.expedia.co.uk/Ciawi-Hotels-Pullman-Ciawi-Vimala-Hills-Resort.h29507902.Hotel-Information) > > [Gili Meno Escape - Adults Only](https://www.expedia.co.uk/Gili-Meno-Hotels-Gili-Meno-Escape.h101493784.Hotel-Information) > > [Munduk Moding Plantation Nature Resort](https://www.expedia.co.uk/Gobleg-Hotels-Munduk-Moding-Plantation.h4862440.Hotel-Information) > > [NIHI Sumba - member Leading Hotels of the World](https://www.expedia.co.uk/Wanokaka-Hotels-Nihi-Sumba-Island.h17680731.Hotel-Information) > > [PinkCoco Uluwatu - Constant Surprises & for Cool Adults Only](https://www.expedia.co.uk/Pecatu-Hotels-PinkCoco-Bali.h4790082.Hotel-Information) > > [Naya Gawana Resort & Spa](https://www.expedia.co.uk/Pejarakan-Hotels-Naya-Gawana-Resort-Spa.h1329826.Hotel-Information) > > [Gilizen Resort - Private Pool Villas](https://www.expedia.co.uk/Lombok-Hotels-Gilizen-Resort-Private-Pool-Villas.h37857884.Hotel-Information) > > [HARRIS Hotel Kuta Tuban Bali](https://www.expedia.co.uk/Kuta-Hotels-Harris-Hotel-Tuban.h4015133.Hotel-Information) > > [Hoga Island Dive Resort Wakatobi](https://www.expedia.co.uk/Hoga-Island-Hotels-Hoga-Island-Dive-Resort-Wakatobi.h32952180.Hotel-Information) > > [Wapa di Ume Sidemen](https://www.expedia.co.uk/Sidemen-Hotels-Wapa-Di-Ume-Sidemen.h22696940.Hotel-Information) > > [Bawah Reserve](https://www.expedia.co.uk/Bawah-Island-Hotels-Bawah-Reserve-All-Inclusive.h35596144.Hotel-Information) > > [Sudamala Resort, Komodo, Labuan Bajo](https://www.expedia.co.uk/Labuan-Bajo-Hotels-Sudamala-Suites-And-Villas-Komodo.h44485746.Hotel-Information) > > [Adeng-Adeng Bungalows](https://www.expedia.co.uk/Gili-Meno-Hotels-Adeng-Adeng-Bungalows.h15230456.Hotel-Information) > > [Waiwo Dive Resort](https://www.expedia.co.uk/Waisai-Hotels-Waiwo-Dive-Resort.h19862705.Hotel-Information) > > [Anahata Villas & Spa Resort](https://www.expedia.co.uk/Ubud-Hotels-Anahata-Villas-Spa-Resort.h8694594.Hotel-Information) > > [Seascape Resort & Spa Uluwatu by Ini Vie Hospitality](https://www.expedia.co.uk/Pecatu-Hotels-Seascape-Luxury-Resort-Uluwatu.h112628480.Hotel-Information) > > [Batatu Resort - Adults Only](https://www.expedia.co.uk/Lombok-Hotels-Batatu-Villa.h35256487.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Meno House](https://www.expedia.co.uk/Lombok-Hotels-Meno-House.h38972955.Hotel-Information) > > [Kanawa Beach Resort](https://www.expedia.co.uk/Komodo-Hotels-Kanawa-Beach-Resort.h18835033.Hotel-Information) > > [Ros-In Hotel Yogyakarta](https://www.expedia.co.uk/Yogyakarta-Hotels-ROS-IN-HOTEL-Yogyakarta.h10000528.Hotel-Information) > > [Coco Cabana](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Coco-Cabana.h24415782.Hotel-Information) ---