Dear Chandan, Thank you for staying with us and we greatly appreciate your fantastic rating on Expedia. It brings us joy to learn that you had an enjoyable overall experience during your time with us. Additionally, we want to express our gratitude for bringing the shower drainage issue to our attention. Our team has taken immediate action to address this matter. Your feedback is invaluable in our efforts to ensure a delightful stay for all our guests. Thank you once again for choosing to stay at SenS Hotel and we eagerly look forward to welcoming you back in the near future. Warmest Regards, Sven Remo – General Manager

Dear Bronwyn, Thank you for staying with us and thank you for sharing your stay experience on Expedia. We're thrilled to hear that you had such a wonderful stay at SenS hotel. Providing exceptional guest service is always our top priority, and it's fantastic to know that you felt warmly welcomed from the moment you arrived. We're delighted to hear that you enjoyed our welcome offerings and lovely to know that our restaurant associates made your dining experience memorable by getting to know you personally.Also, its great to hear that you found our rooms to be spacious and the beds to be very comfortable.Your kind review and recommendation means the world to us, and we hope to have the pleasure of welcoming you back again soon! Warmest Regards, Sven Remo – General Manager.

Dear Ayush, Thank you for taking the time to share your stay experience with us. We're thrilled to hear that you found our hotel and rooms to be clean and that our hotel associates, especially the kitchen team, were friendly and accommodating. It is also wonderful to know that you enjoyed our breakfast offerings in the morning. Thank you also for your feedback regarding the noise from the neighbouring rooms. Please accept our apologies for any inconvenience this may have caused during your stay. We'll certainly look into ways to address this issue to ensure a more peaceful environment for our guests in the future.Thank you again for sharing your stay experience with us and we hope to see you back again in the near future. Warmest Regards, Sven Remo – General Manager.

Dear Cheryl, Thank you for choosing to stay with us and for bringing this matter to our attention. Maintaining cleanliness and hygiene standards is a top priority at our hotel, and we are sorry to hear about the issue you encountered during your visit. While we understand that this particular concern was outside our hotel property, we apologize for any inconvenience it may have caused you. Your feedback is valuable to us, and we will promptly address this issue with the local banjar (village council) to ensure the surrounding Ubud area maintains a clean and pleasant environment. We truly appreciate your loyalty and your concern for the well-being of Ubud. Your review serves as a helpful reminder for the local village of Ubud to take immediate action to improve cleanliness. Thank you once again for choosing to stay at SenS Hotel, and we hope to welcome you back in the future to experience an enhanced stay. Warmest Regards, Sven Remo - General Manager.

Dear Duc Quang, Thank you for staying with us at SenS Hotel & Spa - Ubud and thank you for your wonderful 10/10 rating. We hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager.

Dear Annapurna, Thank you for staying at SenS Hotel & Spa - Ubud and Thank you for your 5/5 Rating. We Hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager

Dear Angela, Thank you so much for staying with us at SenS Hotel & Spa - Ubud and I am so happy to hear that you've had a great stay and that you are recommending SenS hotel to other Expedia Guest looking for accommodation in Ubud. Thank you again for staying with us and we look forward in Welcoming you back on your next trip to Bali. Warmest Regards, Sven Remo - General manager

Dear Luke, Thank you so much for staying with us and we are glad to know that you've had a wonderful stay. We look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager

Dear Jyothi, Thank you for staying at SenS Hotel & Spa – Ubud and thank you for sharing your stay experience. It's fantastic to hear that the Hotel's great location in central Ubud is very ideal for you, as most key attractions are within walking distance - making it convenient to explore and immerse yourself in the cultural and natural beauty of Ubud. Thank you again for staying with us and we look forward to seeing you back again in the near future. Warmest Regards, Sven Remo – General Manager

Dear Chooi, Thank you for staying with us and thank you for your wonderful review. We are happy to know that you liked the hotel location and appreciate the SenS Hospitality from our hotel associates. Thank you again for your review and we look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager

Dear Gopakumar, Thank you for staying with us and we are happy to know that you've had a pleasant stay. We very much look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager

Dear Abhinav, Thank you so much for staying with us and thank you for your 5-Star rating. We look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager

Dear Ana, Thank you for staying at SenS Hotel and thank you so much for your wonderful review. We are so happy to know that you've had an excellent stay with us. Thank you again for your review and we very much look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager.

Dear Maria, Thank you for staying with us at SenS Hotel and thank your kind words! We're thrilled to hear that you enjoyed your stay experience with us. Providing a clean environment and friendly service is always our top priority. We're glad you also appreciated our delicious breakfast offerings at our Yonne Cafe. Thank you again for sharing your review and we look forward to welcoming you back again soon! Warmest Regards, Sven Remo - General Manager.

Dear Misa, Thank you for staying with us and we look forward to seeing you back again soon. Warmest Regards, Sven Remo - General Manager

Dear David, Thank you for your recent visit and stay at SenS Hotel & Spa - Ubud and thank you for recommending our hotel on Expedia. We are so happy to know that you really enjoyed your stay. We hope you will visit us again on your next trip to Bali. Warmest Regards, Sven Remo - General Manager

Dear Magdalena, Thank you for Staying with us and we look forward to your next visit. Warmest Regards, Sven Remo - General Manager.

Dear Revelyn, Thank you so much for staying with us recently and I am so pleased to hear from you that our hotel associates were courteous and accommodating to your needs throughout your stay with us. Revelyn, it was truly a pleasure to be at your service and we hope to see you back again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager.

Dear Poorva, Thank you for staying with us recently and we are happy to know that you found our hotel associates to be very welcoming, and that you found our rooms to be clean. Thank you also for your feedback. I will discuss with my team on ways to improve on the comments you've suggested. Thank you again for staying with us and we look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager.

Dear Ahmad, Thank you so much for staying with us and we are happy to know that your liked the hotel location, as well as the service quality provided to our hotel guest. We hope to see you back again soon and until then, Stay Well! Warmest Regards, Sven Remo - General Manager

Dear Lynne, Thank you so much for staying with us and we are happy to know that you've had a great stay. We hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager

Dear Lynette, Thank you so much for staying with us and we hope to see you back again on your next trip to Bali. Warmest Regards, Sven Remo - General Manager

Dear Steve, Thank you for staying with us and thank you for this wonderful rating. We look forward to your next visit. Warmest Regards, Sven Remo - General Manager.

Dear Kaeli, Thank you for staying with us and it is great to hear that you've had a wonderful stay at SenS, particularly hearing that all our associates were very friendly and accommodating throughout your stay. We all truly appreciate you as a valued hotel guest and look forward to seeing you again on your next visit. Warmest Regards, Sven Remo - General Manager.

Dear Amanda, Thank you for staying with us and thank you for your review. We are happy to know that overall you've had a great stay at SenS. Thank you for your feedback on the glass bathroom. As you know and experienced, all the in-room bathrooms are equipped with a proper non-see-through shower curtain that covers all of the glass area for guest privacy. Nevertheless we appreciate your feedback. Thank you again for staying with us and we look forward to your next visit. Warmest Regards, Sven Remo - General Manager.

Dear Julia, Thank you for staying with us and thank you for your rating. We hope to see you back again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager.

Dear Deborah, Thank you for staying with us and it is wonderful to hear that you enjoyed your overall stay with us. Thank you for your feedback on the noise from the other rooms and also your feedback on the menu pricing. Our FB team will conduct a price survey of the other 4-star hotels to ensure our prices are in par with theirs. Thank you again for staying with us and we hope to see you back again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager.

Dear Roger, Thank you so much for staying with us at SenS Hotel & Spa - Ubud and I am so happy to hear that you found the hotel to be tidy, as well as enjoyed staying in a central location in Ubud, where most attractions are just walking distance from SenS hotel. Thank you again Roger for your wonderful review and we hope to see you back in the near future. Warmest Regards, Sven Remo - General Manager

Dear Shayne, Thank you for staying with us and thank you for your wonderful review. We are so happy to be at your service and it was truly a pleasure to have you stay with us. We hope you will visit us again soon and until then, stay well. Warmest Regards, Sven Remo - General Manager.

Dear Kengo, Thank you for your rating. We look forward to seeing you again soon. Warmest Regards, Sven Remo - General Manager.

Dear Louise, Thank you for staying with us and thank you for your rating. We are happy to know that you have had a pleasant stay. We look forward to welcoming you back soon. Warmest Regards, Sven Remo - General Manager.

Dear Hussein, Thank you for your rating, unfortunately it seems that we have fallen short of your satisfaction somehow. For this we apologize.

Dear Susan, Thank you for staying with us and thank you for your rating. We hope to welcome you back to SenS Hotel and Spa - Ubud on your next visit to Bali. Warmest Regards, Sven Remo - General Manager

Dear Clara, Thank you for choosing SenS Hotel & Spa - Ubud for your recent stay thank you for your wonderful rating. We hope to see you again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager

Dear Patrick, Thank you for staying with us and thank you for your review. We are glad to be your Service during your stay with us. We hope you enjoy the rest of your holiday in Bali and we look forward to seeing you back again on your next visit. Warmest Regards, Sven Remo - General Manager

Dear Valued Guest, Thank you so much for sharing your review and we are so happy to know that you've had a great stay. Thank you also for recommending SenS Hotel and Spa to those looking for a place to stay in Ubud. We hope you will visit us again soon and until then, stay well. Warmest Regards, Sven Remo - General Manager.

Dear John, Thank you for your stay and for your rating. We hope you enjoy the rest of your holiday in Bali. Warmest Regards, Sven Remo – General Manager.

Dear Laura, Thank you for staying with us and thank you for your review. We are glad to know that you are happy with the hotel location as well as the service provided throughout your stay. Thank you also for your feedback on the food. I do truly appreciate your feedback and I have shared your review and spoken to the Executive Chef and Sous Chef personally to ensure improvements are made as soon as possible. Thank you again Laura for sharing your review and we hope you will stay with us again and see the changes and improvements we have made. Warmest Regards, Sven Remo – General Manager.

Dear Jan, Thank you so much for staying with us and thank you for your wonderful review. We are so happy to know that all throughout your stay that you have had a wonderful time. We hope to see you again and until then, Stay Well.. Warmest Regards, Sven Remo – General Manager.

Dear Ms. Anjali Dogra, thank you for your repeat stay and thank you very much for your taking the time to offer us your feedback highlighting your positive and negative experiences during your stay with us. We are indeed glad to hear that you were delighted with the cleanliness of the hotel as well as its location and we very much appreciate it. On behalf of the entire team, please accept my sincerest apologies for the inconvenience you experienced during your stay specifically in regards to the VIP Access service. I will personally take ownership of this issue and please rest assured that this VIP Access will be reviewed and analysed in detail for necessary corrective actions to be taken in order to avoid such unfortunate occurrence happening again in the future. Also I am sorry to hear that you didn’t like the glass bathroom design. Please note that all our hotel rooms has a shower curtain that covers all the way around for privacy - which was also available in your room throughout your stay. Nevertheless, all your feedback is well received and noted. Thank you. Again, thank you for staying with us and I hope the remainder of your holiday was pleasant. Warmest Regards, Sven Remo – General Manager.

Dear Daniel, Thank you so much for staying with us and thank you for your wonderful review. We hope you will visit us again soon and until then, Stay Well! Warmest Regards, Sven Remo – General Manager.

Dear Sofi, Thank you so much for staying with us and I am so delighted to hear that you have had a wonderful time throughout your stay. Here at SenS we strive to provide excellence in customer service and it’s great to know you have experienced this personally. I will definitely share your review with the rest of my team here, as I am sure they will very much appreciate all your compliments. Thank you again for staying with us and we very much look forward to your next visit. Warmest Regards, Sven Remo – General Manager.

Dear Ms. Anjali Dogra, first of all, I would like to thank you for your stay and for sharing your review. As you may have noticed whilst reviewing SenS Hotel that we do receive numerous positive feedbacks from extremely satisfied guests concerning our Guest Service and we strive to provide exceptional guest service experiences when guest stay at our hotel. It is unfortunate that you feel our service was below your expectations. I have investigated this issue personally and also contacted the Expedia Manager and she has confirmed to me that your booking is a Room Only without breakfast and she also mentioned that as stated on the booking voucher that your VIP perk includes a special Discount on Spa, not breakfast. Frankly speaking no one at the hotel treated you as a criminal and our hotel associate only tried as best as they can to explain to you about the perks that is included with your booking through Expedia which does not include a free breakfast. Defaming our hotel through your review with your claim of useless staff, I am sorry to say; based on the other reviews on Expedia, other guest do not share the same views as you. Thank you again for staying with us. Warmest Regards, Sven Remo – General Manager.

Dear Ravikumar, Thank you for staying with us and thank you for your great review. We are so happy that during your stay with us that the Staff and Breakfast was some of the highlight over your two nights stay. We thank you again for your review and we look forward to seeing you back in he near future. Warmest Regards, Sven Remo – General Manager.

Dear Andrea, Thank you for staying at SenS Hotel & Spa Ubud and thank you for your review on Expedia. It is great to know that overall, you’ve had a good stay with us. Thank you also for your feedback on the noise in your room from the room next door. We also noted your comment about the Fast Boat transportation (from Hotel to harbor) which was less than ideal. We will review the transportation companies that our hotel works with and remove the ones that offer cheap yet sacrifice the quality, comfort and experience for our valued guest. We also noted your feedback on our Spa prices and I will personally discuss this matter with our spa manager. Thank you again for all your wonderful feedback for us to improve the quality of our service at the hotel and we hope you will visit us again the next time you visit Ubud. Warmest Regards, Sven Remo – General Manager

Dear Wendy,Thank you for staying with us and we really appreciate your time in sharing your stay experience at SenS Hotel & Spa - Ubud. We are so pleased to know that you are delighted with the warm service provided by our hotel associates, to ensure our valued guests such as yourself enjoys their stay.There is nothing more satisfying than knowing how our staff went above and beyond to provide you with that ‘Home Away from Home’ stay experience. We will definitely share your review with the entire team here as I believed they will be happy to know that they have elevated your experience.Thank you once again for sharing your review and we will look forward to welcoming you back on your next trip to Bali. Warmest Regards, Sven Remo - General Manager.

Dear Peta, Thank you for staying with us and thank you for your wonderful review on Wotif. We are happy to know that you are very satisfied with our hospitality, ensuring guest satisfaction is achieved. Our SenS Team are committed to ensure all our valued guests such as yourself enjoys their stay in Ubud. Thank you once again for staying with us and we very much look forward to welcoming you back again soon. Warmest Regards, Sven Remo - General Manager.

Dear Sharon, Thank you for staying with us and thank you for your wonderful review. We are happy to know that you have had a wonderful time staying at our SenS Hotel. On behalf of all the team here at SenS Hotel and Spa – Ubud, we look forward to seeing you again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager.

Dear Bassam, Thank you for your rating. Warmest Regards, Sven Remo - General Manager

Dear Nancy, Thank you so much for staying with us and it is wonderful to hear that you've had a great stay. From all of us at SenS Hotel, we look forward to seeing you back again on your next visit to Bali. Warmest Regards, Sven Remo - General Manager.