Staff are nice, place is clean, but definitely not a 4 star hotel, it is close to 2.5 star. Hotel is close to airport but far from where the action is (Kuta) that is why they offer free pick-up to and from airport. Free wi-fi and has 2 pc for people to use. Breakfast is not bad but basic. Room is big and bed is good. Bathtub/shower is old and water keeps going hot and cold, no consistent temperature. Room only has cabinet for clothes to hang, no drawers to put your small things like undies/shorts. Air-con not working properly, cold on first 20 minutes and then the room becomes warm. Didn't try their restaurant for lunch or dinner due prices are exorbitant, you can get more delicious and half price eats in Kuta or in Galleria Mall which is close by. Hotel has 3 scheduled shuttle going to Kuta Beach at 9am, 1 & 5 pm drop off only. Mostly Asians especially Koreans are booked here. Hotel is on the main road but quiet. Their Hotel Spa package is very expensive, we had ours in Bali Orchid Spa which is a very nice place for half their asking price with free pick-up and drop-off from hotel.