Balcatta Holidays from £3,792

Location and rooftop bar are probably the only things we liked. The bed was comfortable and the hairdryer good. The concierge/ lift attendant was superb. She was friendly welcoming and explained the lift use and procedures. The room was a king deluxe on the 10th floor. The lighting is very dim. The bathroom has very poor lighting. Impossible for me to do make up. The toilet and shower share a sliding door so both facilities cannot be used at the same time - even with the door closed on the shower the water seeped through the bottom of the door into the bathroom. The bathroom supplies did not include cotton wipes or tips. The bathroom towels whilst clean are old and really need replacing. Breakfast is à la carte. If you pay for breakfast with your room you are entitled to 1 breakfast meal, 1 coffee/ tea and 1 juice. The thick cut bacon was 85% fat and very little meat. Four of us had the same large breakfast and none of enjoyed it. Eggs are scrambled and runny, making the toast wet and unpleasant to eat. In checkout when asked how was our stay we politely advised of our disappointment. The reply regarding bathroom lighting was to next time ask for a make up mirror which they can supply on request. Additionally the staff member was not interested in giving any comment back to us other than ok have a nice day.

Location was excellent. Clean tidy. Will definitely stay here again

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Enjoyed our stay very much. We received an upgrade to our room and complimentary wine. Thank you