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Reviews of The Crown Hotel

5 out of 5
The Crown Hotel
7, Gurban Abbasov Street, Baku

Reviews

5.8
Rating 10 - Excellent. 2 out of 36 reviews" "
Rating 8 - Good. 10 out of 36 reviews" "
Rating 6 - Okay. 10 out of 36 reviews" "
Rating 4 - Poor. 9 out of 36 reviews" "
Rating 2 - Terrible. 5 out of 36 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars? Hardly three star hotel
Baku is a fabulous city. But I would not recommend staying in this hotel. Very poor service. The cleaning was under all criticism.
Stayed 5 nights in Jul 2019
Response from The Crown Hotel Baku on 26 Aug 2019
Dears, Please kindly note that we will check this information with HK department. Thank you for your feedback

2/10 Terrible

Imtiaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad Experience!
Room not as described on website, no floorboards, dark, dingy, damaged equipment, exposed electrical wiring, stale smoke smell, noise from night club on top floor until 4:30am and building works from Sea View area starting 08:30am, so no sleep or rest at all. Staff and management rude, ignore complaints, and do not even try to resolve issues. Overall a dangerous room, noisy room, smelly room, damaged equipment, and rude employees and management. Definitely NOT FIVE STAR. If you want yo ruin your holiday, book here!!!!
Stayed 3 nights in Apr 2019
Response from The Crown Hotel on 1 Aug 2019
Dear Mr.Khan, We have already written to you that we regret that you did not like our hotel We can state with confidence that your review is completely untrue, it degrades us the items you have marked simply cannot be a reality, As under such conditions the hotel will not be able to function and will not pass the inspection from the Ministry. Below is the answer to your feedback in a personal message. Dear Mr.Khan We are very sorry that you did not like our hotel. Please kindly note that all your feedback is considered incorrect. The rooms are checked before the arrival of guests and situations like hair in the sink, bad smell, dark room and etc are not possible. Our bar is on the reception floor and not as you wrote. Front Office staff provided you a suite with sea view. Once again we apologize for not being able to please you, despite your negative. Have a nice day.

2/10 Terrible

Milad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from The Crown Hotel on 1 Oct 2018
Dear Milad, Unfortunately we can not find your review. Please kindly ask you to write us again. Thank you.

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Ok hotel for the price paid but in no way a 5 star as advertised. Basic room and facilities.
Stayed 8 nights in Jun 2018
Response from The Crown Hotel on 27 Jun 2018
Dear, Kate Thank you for your feedback. We will try to progress. Have a nice day.

6/10 Okay

sami, ksa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the sea
I do not recommend staying in this hotel because of old furniture and the paint is scaly and not clean and the breakfast is not good and there is no heater in the rooms. Thank you.
Stayed 3 nights in Dec 2017
Response from The Crown Hotel on 12 Jan 2018
Dear guest Thank you for the feedback but we are disappointed that it is negative and assure you that the administration will checkup between the staff because as some of the things you write do not correspond to reality. We will try to do our best for your future trip in Baku and hope you will stay with us.

4/10 Poor

big rik, uk

Liked: Cleanliness, staff & service, room comfort
Eye for decor
The wall paper was shrinking The pool and sauna were decent
Stayed 3 nights in Nov 2017
Response from The Crown Hotel on 30 Nov 2017
Dear guest. Thank you for your feedback. We will decide this problem with wall paper. Also thanks from fitness staff about pool ans sauna.

2/10 Terrible

Peleg, Israel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a disaster.
No Heating on cold nights. No way to manage hot/cold water satisfactorily. Bad smell from vents. Odds and ends of dishes. Dirty hot plate burners. No Microwave. TV local only no English speaking channels. Scratchy and smelly towels. Several bulbs/lamps are missing. Bathroom not satisfactory. Not suitable for habitation.
Stayed 2 nights in Oct 2017
Response from The Crown Hotel on 10 Nov 2017
Thank you for taking the time to write a review and sharing your impressions with us. We are regret that during your staying everything were not well. We are assure you that our management will certainly take note of your comment in this situation, and we will do our best to prevent this in the future. Yours faithfully,

4/10 Poor

Peleg, Israel

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is poorly run.
Dark - missing lamps. No English TV. No way of having suitable water temperature very cold or boiling. Desk persons are not helpful. No heating in cold nights. sewage small coming from the heating air vents. Many other things that make a 5 star hotel ate not available. It deems that the management lost interest in this hotel.
Stayed 1 night in Oct 2017
Response from The Crwon Hotel on 10 Nov 2017
Thank you for taking the time to write a review and sharing your impressions with us. We are regret that during your staying everything were not well. We are assure you that our management will certainly take note of your comment in this situation, and we will do our best to prevent this in the future. Yours faithfully,

4/10 Poor

mellis, england

Disliked: Property conditions & facilities
building work
the see view room looks out to the sea but it is partly blocked by the very large big building they are making next to the hotel. The room was clean but it does suffer with damp black mould the towels in the bathroom have seen better days very old. This was what I was expecting Baku is growing very quickly it needs to bring standards along with it.
sea view
no sea view
hotel far right by crane
Stayed 7 nights in Jun 2017

10/10 Excellent

Katherine, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topped themselves!
In addition to all of the reasons I previously mentioned as contributing to a good experience, the staff outdid themselves accommodating last minute travel plans. They also tactfully addressed the noise issue I experienced.

8/10 Good

Katherine, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Sea View and Staff
I had a nice room with a balcony and private sea view for a very good price. The staff was warm, welcoming and helpful. Shahin and his colleagues went out of their way to make sure my stay was smooth and pleasant. This included changing my room and coordinating with the airport to retrieve lost luggage. I also enjoyed room service, spa services and the care the housekeepers took. The only downside was noise from construction next door, although this was only during normal work hours, and noise from some guests, which was not.

6/10 Okay

Amjad Al Amouri, United Arab Emirates

Liked: Staff & service
the staff in the hotel was so nice and helpful but the hotel in general is poor and the furniture was so old and the TV is old box with one Chanel only. i rate this hotel as 3 star only

8/10 Good

Kim, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Crystal Hall.
I visited for the Chess Olympiad in September. The hotel had many players from South America (probably 150) in total. The hotel was comfortable and the price was very reasonable. The great thing was the few shops that were opposite where you could go and buy sweets, drinks etc. The food for the players was fair and freshly prepared - I had no upset stomach. Room was huge. 5 Manat by taxi to Crystal or 2 Manat with Uber or you could even walk if you wanted. The downside - huge windows facing the sea and the road. Great view but then the bright sun wakes you up. That was OK with me as I could not sleep past 7am. The noise is very dull and does not bother you once you shut the door/windows properly. If you want real luxury then better to go to another hotel and pay the extra. I was alone and happy with the hotel. Will stay at hotel if I visit Baku again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
50 character not enough to write all the bad thing
I'm reach hotel around 5pm, but the reception give out my booking room to others walk in customer and arrange me go to nearby standard twin room without any deduction of the 1st day charges. 2nd day, I went to reception and want to check in with the room that I booked that they promise to give back to me but the reception say he don't know anything about this. After argue awhile , he say he will check with their manager but his attitude bad. Then I left my luggage and go to work. After work, they give back the booking room to me but the condition not really good. I saw rubbish on the floor. The next day when I come back from work, rubbish still can found the floor and the room clean is really suck. Bed sheet not changing for 8day. Toilet no refill during room cleaning, need me go request from the reception and the reception smile with his colleague. This really make me feel like they purposely do so. Even the free bottle water per day also no refill. When I asking the price of extend per day, reception only answer me that their sale manager is the one who know the price and their sales manager only available between 10am to 4pm. My working hrs is from 8 am till 7pm, confirm that I can't ask.so I ask them let know the price after they ask from their sales manager but end up no answer from them. This is not only happen one time, even happen when the 2nd times I ask . I curious that the room rate per night is not fix and no display on the reception? Why the price is so secret?

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Stefano, Dubai, UAE

Disliked: Cleanliness, property conditions & facilities, room comfort
a poorly maintained hotel with 5 stars?
The hotel is located in a run-down part of Baku. The hotel is rated 5 stars probably because the rating has not been revised since the soviet regime collapsed and new, modern hotels, have been built in Baku. The room facilities are very basic, poorly maintained and not particularly clean. For instance we had problem with flushing the toilet that eventually was repaired. If someone from an adjacent room take a shower the level of noise is extraordinary. Breakfast is very basic, as I had already experienced in other trips to Russia proper.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

marc, Montreal

Disliked: Cleanliness, property conditions & facilities, room comfort
Lucky I only needed to sleep and did not need to spend time at the hotel

4/10 Poor

Halit, Istanbul, Turkey

Liked: Cleanliness
Disliked: Room comfort
Could be better.
I was in a party of four. Two of my friends had to ask for a new room. Rooms were cold and could not be heated. Breakfast was not up to a five-star hotel. Things needed repair in the rooms of my friends.

8/10 Good

US Proud

Liked: Staff & service, room comfort
Baku is up and coming destination for sports!
Not quite all the ammentities of US but they do their best. So much construction going on. I would like to see this area again in 5-10 years. They have enveyable national pride and are working to get the Olympics. Great experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bagher

Stayed 9 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crown
Odamızın temizliği ve görevlilerin güler yüzlü hizmet anlayışından oldukça memnun kaldım. Lezzetli kahvaltıları ve Hazar manzaralı restoranı da beğendiğim özellikler arasında.
Stayed 5 nights in Sep 2019
Response from The Crown Hotel Baku on 14 Oct 2019
Dears, Thank you for your feedback and wish you all the best. Have a nice day

8/10 Good

Aysu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from The Crown Hotel Baku on 14 Oct 2019
Dears, Thank you for your feedback and wish you all the best. Have a nice day

8/10 Good

ABDULLAH, الموقع جيد ولكن بعيد عن سيارات الأجرة

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
موقع جيد لكن الفندق قديم ولا يوحي بأنه فندق 5 نجو
الموقع مقبول وهاديء وآمن .. وقمنا باستئجار غرفة مع صالة وفرن كهربائي يسمونها في هذا الفندق شقه رائحة الغرفة سيئة جداً يبدو أن السبب من الفرشة التي كانت قديمة نظافة الغرفة مقبولة الغرفةمن إيجابياتها إطلالتها على الكورنيش طبعا الفندق لايطل بشكل مباشر حيث يوجد بين الفنظق والكورنيش طريق عرضه يقارب المائة متر البوفيه المفتوح في الإفطار كان جيدا ومتنوعاً العاملين في الفندق خدومين ومهذبين جداً إجمالاً الفندق لا يعطي إنطباع إطلاقاً بأنه من فنادق الخمسة نجوم
Stayed 5 nights in Jun 2019

6/10 Okay

Sener

Liked: Cleanliness, staff & service, property conditions & facilities
Vasatın Üstü
Otel personeli çok ilgili ve yardımcı. İlk verdikleri oda kokuyor ve banyo kapısının kildi yok diye odamızı değiştirdiler. Ama yeni odamızında kilidi bozuktu. Banyo kapısının arkasına çöp kovasını koyarak kapıyı kapattık. Banyo giderleri aşırı kokuyor. Ve odayı da aynı şekilde kokutuyor. Temizlik günlük yapılıyor 2 günde bir çarşaflar değişti. Otel eskimiş iyi bir tadilat gerekiyor. Kahvaltı çok zayıf. Özellikle çocuklar için. Çay var ama geç gelirseniz soğuk. Konumu güzel merkeze yürüyerek ya da toplu taşıma ile kısa bir sürede ulaşılabiliyor. Güvenli bir otel .
Stayed 4 nights in May 2019
Response from The Crown Hotel Baku on 28 May 2019
Dears, Thank you for your feedback Please kindly note that Management will conduct an inspection to verify all services. Thank you again and wish you success.

4/10 Poor

Metin, Heilbronn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach Finger weg vom diese Hotel. Unfreundliche Personal. Uralt alles.
Stayed 3 nights in Sep 2018
Response from The Crown Hotel on 20 Sept 2018
Dear Metin, Thank you for your feedback Please clarify what was the problem during your stayingT the managment will understand in this case. Have a nice day

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2018
Response from The Crown Hotel on 11 Dec 2018
Dears, Thanks for your feedback. Have a nice day.

6/10 Okay

AGEL

Disliked: Property conditions & facilities, room comfort
فندق ليس بمستوي الطموح
كانت سيئة للغاية
Response from The Crown Hotel Baku on 4 Apr 2018
Dears, Thanks for your feedback. For us value any comment about the guest.

2/10 Terrible

Elman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отзыв
В период с 09-12 марта 2018 года мною был забронирован двухместный номер Delux Double or Twin Room, Sea View в гостинице Crown Hotel Baku через ресурс Hotels.com общей стоимостью 231.03 евро. При бронировании мною были указаны специальные пожелания: 2 отдельные кровати, вид из окна на море, а также завтрак. Представители отеля подтвердили бронирование одноместного номера с видом на море с 2-мя односпальными кроватямиПо факту заезда, мне был предоставлен номер на 3-м этаже, из окон которого с трудом проглядывалось море, номер был старый, грязный, со сломанными светильниками, сломанным туалетным бочком, а также ужасного качества постельными принадлежностями (к примеру подушка была размером «с кулак», постельное белье с пятнами и следами черных волос). Все вышеперечисленное производило крайне неприятное впечатление. Кроме того, в номере отсутствовали халаты, которые должны присутствовать в номере согласно стандартов обслуживания и присвоения категории звезд, а также внутренним регламентам сети Crown (гостиница сетевая 5*).С трудом проведя ночь на ужасно неудобно кровати (матрас проваленный, старый), нас ждал еще один неприятный сюрприз, это завтрак, точнее завтраком то что нам было предложено назвать было крайне сложно (холодный кофе, и чай не первой свежести, старые сосиски, старый липкий сыр, джем с плесенью …. Конечно находится там, а тем более дегустировать предлагаемый завтрак не было никакого желания, тем более что подобный завтрак представлял опасность для здоровья.
Stayed 3 nights in Mar 2018
Response from The Crown Hotel Baku on 20 Mar 2018
Уважаемый, Эльман Благодарим Вас за отзыв. К сожалению у каждого человека своя оценка и взгляд на определенные вещи. Мы не будем утверждать обратное относительно вашего отзыва, так как он слишком преувеличен и не соответствует действительности (данный отзыв передан руководству) Вы забыли написать, что Вам предоставили другой номер на 5 этаже с учетом всех Ваших пожеланий. Еще раз благодарим и желаем Вам успехов.

10/10 Excellent

Mariola Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

あっちゃん, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アゼルバイジャン良かったよー!!
カスピ海目の前に、オーシャンビューの快適なお部屋でした。ドーハで飛行機置いてかれたけど、めげずにドーハ見学。 フロントのお兄さんに日本のタバコ売ってくれとせがまれ、免税価格を正価で販売。 市内は公園が果てしなく続いていて、バラが咲き誇っていました。 オリンピック開催国でも有る為、整備され行き届いていました。 同じ飛行機の日本人の方が、ジョージアやアルメニアとアゼルバイジャン3ヶ国を巡るタイプ多く、コーカサス地方の地上絵も見れるとか。 次回行こうかと。本当に、中東系っ利用すると、航空運賃半額で行けるので、年間渡航回数増えます。ラッキー!!
Stayed 2 nights in May 2017

6/10 Okay

VIKTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Carsten

Liked: Staff & service
So lala ...
Blick auf die Bucht, Badezimmer und -einrichtung mit deutlichen Gebrauchsspuren. Es könnte sauberer sein.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three star
الفندق ربما كان يوما ما خمس نجوم لكن الان لا يستحق الا ثلاث نجوم بالكثير وقد ازيلت من مدخل الفندق النجوم ولم تزال من هوتلز