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Reviews of Shirvanshah Hotel

3 out of 5
Shirvanshah Hotel
Gesr St. 1-50, Baku

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 49 reviews" "
Rating 8 - Good. 9 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

NATAVAN

Disliked: Staff & service, property conditions & facilities
Pretty decent size of the rooms. What we didn’t like is the no direct access of transportation , poor customer service and overall condition of the rooms . Very outdated and poor maintenance of the rooms .
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024

8/10 Good

James Wise

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Sungsoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the property's condition!
Stayed 4 nights in Aug 2023
Response from Shirvanshah hotel on 28 Aug 2023
Thank you very much for your review. We tried to make you feel like home. We appreciate your time spending with us, hope to see you next time, Best regards, Shirvanshah hotel.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved staying here. All of the staff were amazing. All of them tried to speak Enlgih with me and were super nice. The facilities are just amazing!!! Will come back for sure!!!
Stayed 5 nights in Apr 2023
Response from Shirvanshah hotel on 28 Aug 2023
Thank you very much for your review. We tried to make you feel like home. We appreciate your time spending with us, hope to see you next time, Best regards, Shirvanshah hotel.

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. They have complimentary steam room, sauna and pool. Convenient location in an Old City. Close to the Harbor Walk and the tram to the observation deck and Flame Towers. They are offer taxi from the airport for an extra charge, what was really convenient for us. Very helpful and pleasant staff. Also have a rooftop restaurant with a stunning view of the city. Highly recommend.
Stayed 1 night in May 2023
Response from Shirvanshah hotel on 6 Jun 2023
Dear Svetlana,Thank you for your kind words, we are very happy that you like your stay here. We hope you visit us next time,Best regards,Shirvanshah hotel.

10/10 Excellent

George

Stayed 3 nights in May 2023

2/10 Terrible

yuriy

Liked: Cleanliness
Disliked: Property conditions & facilities
Aç not working
Stayed 2 nights in Apr 2023

8/10 Good

Saima

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Property although staff was forcing us to use Taxi for Airport and wanted to charge 100 Manat while we used Bolt App and paid 16 Manat for same thing. Trying to cash on tourist at reception is not welcoming at all
Stayed 4 nights in Apr 2023
Response from Shirvanshah hotel on 27 Apr 2023
Dear guest,You asked about the car of hotel, the minivan price was 100 azn. The staff gave you information that it was a hotels minivan car price. The staff also told you that cars in app are cheaper and you can call it. The cars of hotel are always more expensive than cars in app. It was just the information not force at all and you could choose between the hotels minivan and a taxi in app.

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price-quality ratio
I am satisfied with my stay at the hotel. The hotel is in an excellent location and on the fourth floor is the hotel restaurant with an excellent view of the old town and the Caspian Sea. The hotel staff is friendly, accommodating and everything we asked for was met.
Stayed 5 nights in Feb 2023

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend the hotel for its great location (close to the metro, view of the three flames and in the Old City). The room was great. The breakfast is a generous if slightly monotonous buffet and other meals I ate there were of good quality and inexpensive for the rooftop location. The sauna/dunking pool needs to be booked in advance but is a nice relief after walking around Baku all day. Julie (at the reception) was really helpful and an example of "customer service" for all!
Stayed 10 nights in Feb 2023
Response from Shirvanshah hotel on 14 Feb 2023
Dear Mr Mark, thank you very much for your kind words, we are very glad that you like your stay here. Thank you for sharing time with us. Come back next time :)

6/10 Okay

Salem

Travelled with group
Liked: Cleanliness, staff & service
It’s good hotel but I don’t know how this was classified as 5 stars, it’s absolutely not look like 5 stars (looks 4 or 3.5). Good location in old Baku, however it’s very hard to access it by Taxi, mostly u need to walk for few mins (3 to 10 arrive or to leave). Staff was freindly, but service not available 24 hours (only from 9 am to 6 pm).
Stayed 4 nights in Jul 2022

6/10 Okay

Tatjana

Travelled with partner
Liked: Cleanliness, staff & service
The staff at the front desk were amazing, really lovely. Location in the old town is great though not good for taxi pick ups and drop offs (would’ve been good to get this information from the hotel beforehand as we had quite far to walk and lots of bags as it was the start of a long trip and it was F1 weekend so there were street closures we weren’t aware of near the hotel). I’m not sure how this place while not bad qualifies as a 5 star hotel. No black out curtains so it was very bright in the mornings making it hard to sleep, and the toiletries bottles in the bathroom looked either very old or reused because the labels on them were worn off. Very strange. Not an issue in itself but not what you’d expect from 5 star and might be worth them installing those shower gel dispensers instead. Breakfast wasn’t great but the view from that floor is lovely. If I came back I would choose a more central hotel perhaps a good quality 3 star that does it well.
Stayed 3 nights in Jun 2022

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The location is premier - inside the old city walls, but a very easy walk to everything you want to do or see in Baku. The staff is super helpful and friendly, the breakfast spread is huge and delicious, and our room was more than we hoped for. We would highly recommend Shirvanshah to any Baku traveler.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very friendly staff, great location.
Stayed 2 nights in Apr 2022

6/10 Okay

Abdulhameed

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The service was not good at all. U must tell the front desk in order to clean the room. it was below average of 5 star hotel.
Stayed 6 nights in Oct 2021

10/10 Excellent

ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Gordana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
It’s a new hotel, that is why so few reviews. Location is perfect! Only place that offered a free breakfast with the stay. I would highly recommend it.
Breakfast aria view
View from the breakfast room
Stayed 4 nights in Feb 2020
Response from Xano on 20 Feb 2020
Thank you for your review We will wait you again :)

8/10 Good

Mohammed

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Hard to find with taxi
The raxi could not reach inside the inside city and ot hard to get the hotel .. other than that everything was ok
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing here. The views from the rooftop are breathtaking. The location is perfect and close to the metro.
Stayed 6 nights in Dec 2019

8/10 Good

Ilgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Nice and restly.New hotel with exellent conditions.
Stayed 4 nights in Jan 2020

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service in the old city
We were surprised by the careful attention given to us by the owners and staff of Shirvanshah Hotel. The hotel is very responsive and answered our request for airport shuttle service within 10 minutes. From the moment we stepped in the door, the staff did their best to accomodate our special requests, even preparing an after-hours dinner in a beautiful rooftop restaurant. The room was excellent and the hotel is located in the historic district very close to restaurants and the Icherisheher metro station that will drop you off near the cultural centers of Baku.
Stayed 4 nights in Dec 2019

8/10 Good

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Прекрасный современный и стильный отель с безупречным обслуживанием. Весь персонал вежлив и доброжелателен. Расположение отеля очень удобное для посещения многих достопримечательностей, помещение для завтрака на верхнем этаже с видом на город задаёт настроение на весь день. Очень очень рада, что остановилась именно здесь!
Stayed 5 nights in Nov 2019

6/10 Okay

MOEZ

Travelled with family
Stayed 2 nights in Nov 2019

10/10 Excellent

Bazhanova, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area has a beautiful view of the sea and good spots of catching sunrise and sunset. The hotel sits right in the middle of old town which makes it very convenient and clearly the best decision for stay to experience the best altogether. The staff is very courteous and very good experience overall.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in unique, quite, place. Walking distance historical places, nice to walk around. The property itself not too big and not too small, not crowded, good to relax and enjoy. Service staff was very friendly. Room was clean, breakfast area located on top floor of hotel with nice view on sea and city. I would come back to this hotel on my next trip, for sure.
Stayed 3 nights in Oct 2019

10/10 Excellent

WALEED

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must stay, Staff is excellent and very help. Can arrange a van airport pick up and drop off. Location is in the center of the Old City, everything is walking distance. Very close to a mini store as well.
Stayed 4 nights in Oct 2019

10/10 Excellent

JAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy times I spent their
Great choice
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Extremely friendly and able staff. Standard rooms are great size for 2 people.
Stayed 2 nights in Oct 2019

10/10 Excellent

Shahriar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Sofiane, Oran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre et calme en plein centre-ville
Stayed 3 nights in Mar 2024
Response from Shirvanshah hotel on 26 Mar 2024
Thank you very much for your review, we are very glad that you like your stay here, we hope to see you next time.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good but not great
Good service. Breakfast was not as good as we wanted. Staff did not want to add more even if it was an hour left until it was over. TV did not work in our room. Overall I would give it a 4 out of 5.
Stayed 7 nights in Jul 2022

8/10 Good

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vackert,trevligt och med ett perfekt läge
Stayed 3 nights in Feb 2022

10/10 Excellent

eser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GüZel bir otel hk
Personel Güler yüzlü gayet alakalı otelin konumu itibari ile yeri de şehir merkezi aynı zamanda şehir gürültüsünden uzak.fiyat performans da iyi
Stayed 6 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would come back anytime!
It is such a wonderful new hotel in the old city of Baku. I instantly fell in love with it. It is veery central to the metro station "Iceri Seher". Other main places are easily accessible by a less than 10 min walk. The rooms are very clean and beautifully designed. The hotel stuff is 24h available and beyond kind. They try to make your stay as comfortable as possible. I would come back anytime !
Stayed 6 nights in Oct 2021

10/10 Excellent

Peter

Stayed 4 nights in Oct 2021

10/10 Excellent

Talat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHİRVANSHAH HOTEL HARİKA..
Mükemmel bir konumda otel..Mükemmel işletme ve mükemmel ötesi bir personel ordusu.Restoran hem hesaplı hemde yemekler lezzetli..Artık benim ve ailemin Baküde bir evi ve kardeşleri var..
Stayed 4 nights in Jul 2021

10/10 Excellent

Anne-Mari, Finland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly and helpful staff. Nice sauna section but the water in the pool is too cold:)
Stayed 6 nights in Dec 2019

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione. Servizio. Pulizia. Vista. assistenza navetta.
Stayed 3 nights in Dec 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جميل انصح لكل العائلات
Stayed 1 night in Sep 2019