Outdoor pool

Reviews of Best Western Kettleman City Inn & Suites

2.5 out of 5
Best Western Kettleman City Inn & Suites
33410 Powers Dr, Kettleman City, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 371 out of 889 reviews" "
Rating 8 - Good. 287 out of 889 reviews" "
Rating 6 - Okay. 143 out of 889 reviews" "
Rating 4 - Poor. 56 out of 889 reviews" "
Rating 2 - Terrible. 32 out of 889 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room and nice breakfast
Stayed 1 night in May 2024

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed their breakfast and staff was very friendly. Great price too
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Alejandra, we are pleased that you thoroughly enjoyed your time at Best Western Kettleman City Inn & Suites. We appreciate you letting us know how satisfied you were with our breakfast, staff, and prices. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Kettleman City.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean; the bed was comfortable; the breakfast was good. Thanks for all you do!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Nancy, we are thrilled to see that your experience at our hotel was satisfactory and comfortable. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for peaceful and well-maintained accommodation. We're glad that our facilities and breakfast service were suitable for you. Do not hesitate to inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Kettleman City Inn & Suites on your next visit!Kind regards,Customer Care Team,Best Western Kettleman City

2/10 Terrible

Donna, Atlanta

Stayed 4 nights in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Donna, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, clean rooms and great breakfast! Just what we needed for a long road trip with kids.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Joshua, we are pleased that you thoroughly enjoyed your time at Best Western Kettleman City Inn & Suites. We appreciate you letting us know how satisfied you were with our clean rooms, conveniently located property, and breakfast service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Kettleman City.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Joe, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Best Western Kettleman City Inn & Suites, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

samuel, carson

Business traveller
Liked: Cleanliness, amenities
H
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Samuel, we are happy to have served you well at Best Western Kettleman City Inn & Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Kettleman City, with our facilities running at their best.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Joe

Liked: Property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Deborah

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff member wouldn’t let me use the restroom. Mumbling the entire time. Directions hard to follow. Self check in would have had better service.
Stayed 1 night in Apr 2024
Response from Best Western Team on 4 Apr 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Thanks again, Best Western Team.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯
Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Mar 2024
Dear Rebecca, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

paula, pomona

Travelled with partner
Liked: Amenities
Close to freeway
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Paula, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Kettleman City Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our convenient location close to the freeway makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Ernest, Canyon Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Interstate. Comfortable room with enough electrical outlets for our devices,
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Ernest, we are pleased that you thoroughly enjoyed your time at Best Western Kettleman City. We appreciate you letting us know how satisfied you were with our convenient location, cozy accommodations, and adequate electrical facilities. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Kettleman City.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in a dense air lonely stretch of highway.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Mar 2024
Dear Thomas, thank you for letting us know you had a great stay at Best Western Kettleman City Inn & Suites. We're glad our property was a perfect midway rest stop for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and this property
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Nancy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Kettleman City Inn & Suites on your next visit!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
very nice units
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Rick, we are thankful for giving our hotel a splendid rating for our well-maintained units. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Catherina

Liked: Cleanliness
Disliked: Amenities
Room was clean and comfortable enough but put into an adjoining room even though the parking lot was very empty. The door to the adjoining room is RIGHT next to the bed and the other room had a number of kids in there making quite a racket late into the night. When I finally got to sleep, someone came to their room above me at about 2 am so woke me up. No sleep for hours. I don't know why I would have been put into an adjoining room beside a family and why the room upstairs had to be occupied when there seemed to be LOTS of unoccupied rooms. Definitely put a damper on the experience. The breakfast was fine, nice to have the specialty coffee available.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 4 Mar 2024
Dear Catherina, we sincerely apologize for the disruptions you experienced during your recent stay with us. It's disheartening to hear that the noise from the adjoining room and the room above prevented you from getting a restful night's sleep. Please know that your comfort is of utmost importance to us, and we regret any inconvenience caused by the room assignment and late-night noise disturbances. We understand the frustration this must have caused and assure you that we will address your concerns with our team to prevent similar incidents. We're glad to hear that you found the room clean and comfortable, and we appreciate your positive feedback regarding our breakfast offerings, including the specialty coffee. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Allison

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Leslie

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love how quite it was you can’t hear the freeway. Very nice room and friendly staff
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Leslie, we are pleased that you thoroughly enjoyed your time at Best Western Kettleman City Inn & Suites. We appreciate you letting us know how satisfied you were with our rooms, customer service, and quiet location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Kettleman City.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Kenneth

Travelled with family
Liked: Amenities
The property and rooms were very clean and neat. The towels and bed linens very clean, fresh and crisp. The staff was very polite and helpful. I would stay there again during future travels.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Kenneth, we are thankful for giving our hotel a splendid rating for our well-maintained property, fresh in-room amenities, and helpful staff services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Diane, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Anaheim Discovery Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our breakfast service makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team,Best Western Kettleman City

6/10 Okay

Robyn

Clean property
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Hi Robyn, we are excited to know that you found our stay quite satisfactory. Thank you for rating our clean property, but we understand our facilities and services were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at Best Western Kettleman City Inn & Suites. We hope to have you join us again so that we can give you a complete guest experience!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
The property seemed fine
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Everett, thank you for letting us know you had a great stay at Best Western Kettleman City Inn & Suites. We're glad to hear our property was the right choice for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Feb 2024
Dear Kim, thank you for choosing to stay with us and for your positive feedback. We are delighted to hear that you found our hotel to be a nice place to stay. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Mohsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head was pointed to the wall and taking shower was inconvenient
Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Mohsen, we apologize for the inconvenience you faced with the shower head. Your feedback has been noted, and we will promptly address the issue to ensure a more comfortable and convenient stay for our guests. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Carolina, La Mirada

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Carolina, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Glen, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Stephanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 8 Jan 2024
Dear Stephanie, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

2/10 Terrible

Willis, Hemet

Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Carrie, we are happy to have hosted you and served you well at Best Western Kettleman City Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Darshan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient located off I5. We were able to check in late night without hassle. The breakfast was good, much better than most free breakfasts. The rooms were spacious and clean. We had 2 dogs and they were also able to rest well.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Darshan, thank you for choosing our hotel and taking the time to share your positive experience. We're delighted to hear that our convenient location, late-night check-in, and pet-friendly accommodations made your stay enjoyable. Your feedback on the spacious and clean rooms, as well as the good breakfast, is greatly appreciated. We work hard to provide facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Kettleman City Inn & Suites with the finest of our amenities and resources!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Lisa, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Dog friendly comfort!
My son LOVES waffltes, and they were good and hot. The complimentary breakfast was good. They allow dogs, and even my dog liked it.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Carol, we are pleased that you thoroughly enjoyed your time at Best Western Kettleman City Inn & Suites. We appreciate you letting us know how satisfied you were with our complimentary breakfast options and dog-friendly facilities. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Kettleman City.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Fernando, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Janice

Stayed 1 night in Dec 2023
Response from Customer Care Team on 8 Jan 2024
Dear Janice, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was a bit tired however it was clean and overall we slept well. There is not much in the area. The first room had a very loud heater and we got switched right away.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 16 Dec 2023
Dear Jennifer, thank you for choosing our hotel, and we're pleased to hear that you enjoyed a comfortable night's sleep at our well-kept property. We apologize for any inconvenience related to the loud heater in the first room, and we're glad our team promptly addressed the issue by switching your room. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Denise

Business traveller
Liked: Cleanliness
Was clean but the TV wouldn't work and the remote felt all sticky. Staff was nice
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Denise,I'm glad to hear that you found our hotel clean, and I apologize for the inconvenience with the TV not working and the condition of the remote. Your experience isn't up to our usual standards, and I'll ensure our maintenance team looks into the TV issue immediately. Additionally, we'll address the cleanliness of our remotes to ensure a more pleasant experience for our guests. Thank you for your understanding, and we appreciate your kind words about our staff. If there's anything else we can do to improve your next stay, please let us know.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in staff were extremely friendly and helpful. You could tell, even at 11 pm, they enjoyed their job. Room was updated and clean and I am extremely picky. Great experience!!
Stayed 1 night in Nov 2023
Response from Customer Care Team on 1 Dec 2023
Hi Roy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Kettleman City Inn & Suites with the finest of our amenities and resources!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023
Response from Customer Care Team on 13 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Jeff

Stayed 1 night in Nov 2023
Response from Customer Care Team on 6 Dec 2023
Dear Jeff, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Best Western Kettleman City Inn & Suites in advance, and we'll book a perfect room for your vacation. Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Sonya, Riverside

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer service and extremely clean and sanitized room. Breakfast was very good and fresh. The front desk staff couldn't be anymore friendly and helpful. I recommend this BW..
Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Dear Sonya, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Kettleman City so we can deliver an incredible Best Western guest experience!Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and out. Apreciated the cleanliness of the room. Enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Dear Fabiola, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to compliment our services, especially our check-in/check-out processes. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Kettleman City Inn & Suites on your next visit!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Customer Care Team on 7 Nov 2023
Dear Victor, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Kettleman City Inn & Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Rannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The room was comfortable, heater super warm, everything was clean & neat. TV was a nice variety of shows. Parking was super accessible (our room was for handicapped). Easy to get to dog poop area for our service dog. We had a great stay, thank you.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Dear Rannah, we are happy to have hosted you and served you well at Best Western Kettleman City Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team,Best Western Kettleman City

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a night stop over. Breakfast was good.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear Paula, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Kettleman City Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations and breakfast service makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team,Best Western Kettleman City

10/10 Excellent

Boe

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would always stay here!!!!
Great place to stay while traveling up and down CA
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Hey Boe, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Kettleman City Inn & Suites!Kind regards,Customer Care Team,Best Western Kettleman City