Bagni Ingaunia

Because the hotel is located inside the old city walls and in the old town with very narrow streets, access to it is challenging with a car. However, because I had reserved a (paid) garage parking (15 euro and well worth it for us), I could come inside the walls to drop luggage and then proceed to the garage. The very nice young woman who was in charge came (on foot) to our location outside the walls to show us how to come to the hotel and to get inside the barrier. She then went with me to the garage to park for the night. If you have little or no luggage, parking in the parking outside the walls would be fine. It’s not a bad walk from there to the hotel, but if you have concerns about luggage left in the car, definitely the garage is better and very secure. Otherwise we loved the hotel and the room was very pretty and typical. We had dinner at the VERY nearby le Gavroche where we had the extremely good and local “raclette”—melted cheese with potatoes, salad, bread and cured meats. Plus the ice cream dessert that was as good as any I’ve ever had, and I’m an ice cream lover (although the pistacchio was not wonderful). Great stay, great price, wonderful location and experience. We didn’t have breakfast.

Location great right opposite the station and near all amenities. Hotel nice good value for money, very few facilities just basic. Room small clean except for carpet which needed a deep clean. Breakfast acceptable not much hot food. Staff very helpful.

I went to this hotel a month before my booking which was paid to say I had to return to home and would not be able to makes this reservation. The hotel receptionist was quite rude and said that although the hotel was booked out they would not refund my reservation. I said could I speak to someone else about this and she said no . I have written to Novotel about this as I paid considerable money and the hotel could have easily filled my booking as I gave them a months notification. Other hotels I cancelled refunded.