Interior

Reviews of Hotel ILUNION Mérida Palace

5 out of 5
Hotel ILUNION Mérida Palace
Plaza Espana, 19, Merida, Badajoz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 434 out of 731 reviews" "
Rating 8 - Good. 217 out of 731 reviews" "
Rating 6 - Okay. 47 out of 731 reviews" "
Rating 4 - Poor. 19 out of 731 reviews" "
Rating 2 - Terrible. 14 out of 731 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
It is really beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back and thank you for your hospitality
Stayed 1 night in May 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 9 May 2024
Dear Dave, let me thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We are delighted that your stay with us was satisfactory and we would be delighted to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not change a thing,,,we will be back on our next trip through Merida. Thank you for everything
Stayed 1 night in May 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 6 May 2024
Dear Dave, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We are really delighted that everything was to your liking. We would love to continue counting on your trust and welcome you again in our hotel or in any of our companies. Receive a cordial greeting.

10/10 Excellent

Gita, Tustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good food, service and location.
Stayed 2 nights in Apr 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 1 May 2024
Dear Gita, first of all I wanted to thank you for taking part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.

10/10 Excellent

SURESHA

Travelled with family
Liked: Amenities
Beautiful hotel and gracious staff. Great location in heart of town. Town square view out of bedroom window. Good breakfast.
Stayed 1 night in Mar 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 26 Mar 2024
Dear client, on behalf of all the employees of the Hotel Ilunion Mérida Palace we want to thank you for having chosen us for your stay and for having dedicated part of your time to evaluating your experience in our establishment. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace)

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 20 Mar 2024
Estimada Amy, en primer lugar quería darle las gracias por haber utilizado parte de su tiempo en valorar nuestro hotel. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo.

10/10 Excellent

Vin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well appointed historical hotel within walking distance of all monuments with valet parking
Stayed 1 night in Mar 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 20 Mar 2024
Dear Vin, first of all I wanted to thank you for having taken part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really pretty property, loved the center atrium. Staff was a little cold? Our room was facing the plaza on a Saturday night, and the noise from the bars (and barking dogs) kept me from sleeping till the wee hours. A trade-off for the great view and location!
Stayed 1 night in Mar 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 17 Mar 2024
Dear Deborah, we thank you for taking a few minutes of your time to send us your impressions. We greatly value all your comments. We hope to welcome you again. Best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, large rooms, well-decorated
Stayed 4 nights in Mar 2024

6/10 Okay

John, Lisboa

Travelled with partner
Liked: Staff & service
Best situation in the city. Hotel cannot have 5 stars. Cleanness is a problem. No water in the room even in the minibar. The facilities are not from a 5 star hotel. Price is very low too. Therefore, Hotel should have a maximum of 4 stars.
Stayed 2 nights in Feb 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 2 Mar 2024
Dear Customer, first of all, thank you very much for responding to the quality questionnaire of our establishment. We greatly value your comments. For our part, we will be delighted to welcome you back to our Hotel. I take this opportunity to send a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace).

10/10 Excellent

Vesselen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and services were great. The breakfast was amazing. The staff was polite and very helpful.
Stayed 1 night in Feb 2024
Response from José Mª Valadés (Ilunion Mérida Palace ******) on 28 Feb 2024
Dear Vesselen, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the satisfaction of our clients and offer the best possible service to grow as a company. We would like to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
This was our last stopover en route to the Algarve. We booked at the very last minute and it was an unexpected treat. A beautiful hotel right on the plaza. We arrived Sunday afternoon early February- it was sunny and warm and buzzing with life! We booked a pet friendly room which was huge and beautifully decorated in Spanish style. Dog bowls treats and even dog bed provided. Staff friendly, terrace bar lovely and very reasonable. We used the valet parking service for 24 Euro - this is only 7euro more than parking yourself in the car park and saves a walk with luggage. Mérida is a beautiful town, we had chance for a walk around and saw the ampitheatre, some of the ruins, lots of restaurant choices and a lovely walk by the river. Would love to return and spend more time there.
Stayed 1 night in Feb 2024
Response from José Mª Valadés (Director Ilunion Mérida *****) on 8 Feb 2024
Dear Melanie, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We wish to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

Sean, Swampscott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous historic building with a lovely Roman inspired decor throughout. We loved this great value hotel, with its charming bar, excellent breakfast, and friendly professional hospitality. Also perfect location on the main plaza.
Stayed 1 night in Jan 2024
Response from José Mª Valadés (Director Ilunion Mérida *****) on 26 Jan 2024
Dear Sean, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We wish to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting. Sincerely, José Mª Valadés (Director Ilunion Merida Palace)

10/10 Excellent

Nitika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and centrally located, but the parking is an issue. The valet parking leaves you at the mercy of the valets who might not drive your car properly.
Stayed 1 night in Jan 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 18 Jan 2024
Dear customer, Thank you for rating your stay at our hotel. We inform you that the hotel does not have its own parking since the building in which it is located is a 16th century palace. We regret that the service has not met your expectations and we will take note to improve the aspects you indicate. We hope to welcome you again. Best regards, José María Valadés (Director ILUNION Mérida Palace)

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Lindo Hoyel recomendado , hermosa plaza donde está ubicado la amabilidad del personal totalmente recomendado en verdad lindo lindo
Stayed 1 night in Jan 2024
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 9 Jan 2024
Estimada Kathy, muchísimas gracias por la magnífica calificación que nos ha otorgado, así como por sus comentarios acerca de nuestros servicios, instalaciones y personal. Quedamos a la espera de su próxima visita a Mérida.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location.
Stayed 1 night in Dec 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 6 Jan 2024
Dear Anonymous, first of all I wanted to thank you for having taken part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.

10/10 Excellent

Emmanuelle

Stayed 1 night in Dec 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 6 Jan 2024
Estimado Emmanuelle, en primer lugar quería darle las gracias por haber utilizado parte de su tiempo en valorar nuestro hotel. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo.

10/10 Excellent

Anna

Stayed 2 nights in Nov 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 16 Dec 2023
Estimada Anna, en primer lugar quería darle las gracias por haber utilizado parte de su tiempo en valorar nuestro hotel. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo.

10/10 Excellent

Beryl

Stayed 1 night in Jun 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 14 Nov 2023
Estimado cliente,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
This hotel is an unexpected gem located on a major square in Mérida. It's easy walking distance to most of the main sites, excellent restaurants and shopping. The room was large by European standards and the staff were always helpful. To top things off the breakfast buffet was extensive, so it is really hard to find anything bad to say about the place. I would go stay there again if I was ever in the area.
Stayed 2 nights in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida *****) on 5 Nov 2023
Dear Gaetano, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We wish to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent, room was nice. Breakfast could be better. The city is amazing if you want to visit Roman ruins.
Stayed 1 night in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 1 Nov 2023
Dear client, first of all I wanted to thank you for having taken part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 1 Nov 2023
Dear Sylvia, on behalf of all the employees of the Hotel Ilunion Mérida Palace we want to thank you for having chosen us for your stay and for having dedicated part of your time to evaluating your experience in our establishment. We greatly value all your comments. It is a pleasure for us to know that the location of the Hotel met your expectations. Hoping to welcome you again soon, receive a cordial greeting.

10/10 Excellent

Rajinder

Travelled with partner
Great/excellent value for mobey
Stayed 1 night in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 28 Oct 2023
Cher Rajinder, je voulais tout d'abord vous remercier d'avoir pris une partie de votre temps pour évaluer notre hôtel. Nous sommes ravis que tout soit à votre goût. En espérant vous accueillir à nouveau prochainement, recevez un salut cordial.

2/10 Terrible

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida *****) on 26 Oct 2023
Dear William, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We wish to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

Adam

Stayed 2 nights in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 14 Oct 2023
Estimado cliente, en primer lugar quería darle las gracias por haber utilizado parte de su tiempo en valorar nuestro hotel. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo. José María Valadés (Director Hotel Ilunion Mérida Palace)

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 8 Oct 2023
Estimado cliente,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

10/10 Excellent

Enzo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to main attractions
Stayed 2 nights in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 8 Oct 2023
Estimado cliente,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

10/10 Excellent

Augusto

Travelled with partner
Liked: Amenities, property conditions & facilities
Un hotel muy grande pero bien organizado
Stayed 1 night in Oct 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 8 Oct 2023
Estimado cliente,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

6/10 Okay

Richard J

Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 1 Oct 2023
Dear Richard, Allow me to thank you for taking the time to answer our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We wish to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was built on/around the site of a palace with historic stone walls/etc. Our room looked out on the city square through a stone window that you could sit in which was amazing. This coupled with the steps that led down from the bathroom to the bedroom made our visit particularly memorable.
Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 24 Sept 2023
Dear Cary, first of all I wanted to thank you for having taken part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.

6/10 Okay

Rui

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Building and Location is great! Not a 5 star room or hotel by 3 stars
Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 28 Sept 2023
Dear Rui, we thank you for taking a few minutes of your time to send us your impressions. We greatly value all your comments and we will take note to try to improve. We hope to welcome you again. Best regards,

10/10 Excellent

IAN

Situated in an old Palace it retains a sense of antiquity along with an elegance that is tasteful and modern. Its very central and fronts a lovely square. Valet parking is a nice touch and all the staff are friendly and very efficient. A delightful experience.
Stayed 3 nights in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 24 Sept 2023
Dear Ian, thank you very much for the magnificent rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Mérida.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one nighter
Nive centrally located hotel. The downside was the lack of normally included bathroom products in a 5 star hotel.
Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 28 Sept 2023
Dear Elizabeth, we thank you for taking a few minutes of your time to send us your impressions. We greatly value all your comments and we will take note to try to improve what you tell us. We hope to welcome you again. Best regards,

8/10 Good

LANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 21 Sept 2023
Estimado cliente,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a spectacular 5 star property!!!
Stayed 1 night in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace*** on 20 Sept 2023
Dear Sebastian,We want to thank you for taking part of your time to assess your stay at our hotel. It is a real pleasure for us to receive recognition from our clients, since it is our daily motivation to continue doing the best we know how. It is very nice for us to know through your comments that your stay was pleasant and that we made you feel comfortable, which is the most important thing.We would love to receive you again in a near future.I take this opportunity to send best wishes from the entire Ilunion Merida Palace team.Jose María Valadés Pacheco (Director Ilunion Merida Palace)

10/10 Excellent

Melissa, Newport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, beautiful Spanish tiles in the lobby. We had a great deal of difficulty finding the hotel as the streets are confusing and our GPS was not functioning. Parking was offsite and we used valet parking, adding to the cost. Loved the breakfast buffet. The room was comfortable, lovely tiled shower.
Stayed 2 nights in Sep 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 28 Sept 2023
Dear Melissa, thank you very much for the magnificent rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Mérida. Sincerely,

10/10 Excellent

Antoniya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building of the hotel is just mesmerizing, on top of that the hotel is situated in the heart of the city. Truly a 5 star experience.
Stayed 1 night in Aug 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 3 Sept 2023
Dear Customer,On behalf of the entire Ilunion Merida Palace team, we want to thank you for the score you give us on this public platform, as well as for sharing it with other users.We hope to receive you on future occasions.Receive a warm greeting.Jose Maria Valadés Pacheco (Manager Hotel Ilunion Merida Palace)

10/10 Excellent

marianne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 3 Sept 2023
Estimada Marianne,En nombre de todo el equipo de Ilunion Merida Palace, queremos agradecer la puntuación que nos otorgan en esta plataforma pública al igual que el hecho de compartirla con otros usuarios,Esperamos recibirles en futuras ocasiones.Reciban un cordial saludo.Jose María Valadés Pacheco (Director Hotel Ilunion Merida Palace)

10/10 Excellent

luis

Liked: Cleanliness
Qq
Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 8 Aug 2023
Estimado Luis, permítame agradecerle el tiempo empleado en contestar nuestro cuestionario. Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como hotel. Deseamos seguir contando con su confianza y darle nuevamente la bienvenida en nuestro hotel o en cualquiera de nuestra compañía. Reciba un cordial saludo.

10/10 Excellent

Henrich

Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 8 Aug 2023
Dear Henrich, on behalf of all the employees of the Ilunion Mérida Palace Hotel we want to thank you for choosing us for your stay and for having dedicated part of your time to assess your experience in our establishment. We are delighted that everything was to your liking. Waiting to be able to receive you again soon, receive a cordial greeting.

10/10 Excellent

Shira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the center of it all. The hotel is beautiful and the location is perfect. An easy walk to dining, shopping and all of the ruins. We loved our stay here.
Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida *****) on 29 Jul 2023
Dear Shira, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our customers and offer the best possible service to grow as a hotel. We wish to continue counting on your confidence and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

MISS S

Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 15 Jul 2023
Estimado cliente, permítame agradecerle el tiempo empleado en contestar nuestro cuestionario. Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como hotel. Deseamos seguir contando con su confianza y darle nuevamente la bienvenida en nuestro hotel o en cualquiera de nuestra compañía. Reciba un cordial saludo.

2/10 Terrible

michael

Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida *****) on 31 Jul 2023
Estimado cliente, en nombre de todos los empleados del Hotel Ilunion Mérida Palace queremos darle las gracias por habernos elegido para su estancia y por haber dedicado parte de su tiempo en valorar su experiencia en nuestro establecimiento. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo. José María Valadés (Director Hotel Ilunion Mérida Palace)

2/10 Terrible

Fred

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from José Mª Valadés (Director Ilunion Mérida *****) on 18 Jul 2023
Dear Fred, allow me to thank you for taking the time to answer our questionnaire. For us it is essential to know first-hand the opinion of our customers and offer the best possible service to grow as a hotel. We wish to continue counting on your confidence and welcome you again in our hotel or in any of our company. Receive a cordial greeting.

10/10 Excellent

WING MAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a traditional local charm. It is not a new styled hotel but functional. Our room has a nice small terrace for us to look out. Staff is extremely friendly.
Stayed 1 night in Jun 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 30 Jun 2023
Dear Wing, thank you very much for the magnificent rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Merida.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure luxury
An amazing hotel right on the main plaza. Huge room. Fantastic breakfast. Small but pleasant pool on the roof. Pure luxury.
Stayed 3 nights in Jun 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 14 Jun 2023
Dear Jeremy, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our customers and offer the best possible service to grow as a company. We wish to continue counting on your confidence and welcome you again in our hotel or in any of our company. Best regards

10/10 Excellent

Maria Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good hotel. Friendly staff and a good breakfast whit a lot of fruit. In our last night the ac was not working well.
Stayed 2 nights in Jun 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 10 Jun 2023
Dear Maria Theresa, thank you very much for the magnificent rating you have given us, as well as for your comments about our services, facilities and staff. We look forward to your next visit to Merida.

10/10 Excellent

Gloria

Stayed 1 night in Jun 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 10 Jun 2023
Dear Gloria, thank you very much for the magnificent rating you have given us.We look forward to your next visit to Merida.

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 1 night in May 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 2 Jun 2023
Estimado David, en nombre de todos los empleados del Hotel Ilunion Mérida Palace queremos darle las gracias por habernos elegido para su estancia y por haber dedicado parte de su tiempo en valorar su experiencia en nuestro establecimiento. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in heart of Merida.
This is a fabulous hotel right in the heart of Merida. Staff was courteous and helpful. Beds & rooms were super comfortable. Rooftop pool is nice, albeit a bit small. To be honest, I’m surprised this hotel is not rated a bit better. For the money, it’s really a gem.
View from room.
Stayed 2 nights in May 2023
Response from José Mª Valadés (Director Ilunion Mérida Palace) on 27 May 2023
Dear William, first of all I wanted to thank you for taking part of your time to rate our hotel. We are delighted that everything was to your liking. Waiting to be able to receive you again soon, receive a cordial greeting.