Backwell Holidays from £160

Our room was ok but when we are in bed the bed bugs feast on us, when we open the lights they running everywhere in the bed. We did not sleep the whole night. We waited till 10:30 to talk to the owner because the guy in the reception cannot say anything. We don’t have choice but to sign out because no room to move. 4 days already but still swelling and itchy all the bits in my body, my mom and my Son. They only refund the two days remaining but not the first day. We have trauma in that night, that is the first time we encounter in that kind of situation.

Bathroom disgustingly dirty, door of shower hanging off, toilet when flushed water rose to the top so blocked, taps on bath not secure, many other items not working or partly working. Wouldn’t stay here again

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities

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Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!