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Reviews of Ripplecove Hotel & Spa

5 out of 5
Ripplecove Hotel & Spa
700 Ripplecove, Ayers Cliff, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 357 out of 501 reviews" "
Rating 8 - Good. 93 out of 501 reviews" "
Rating 6 - Okay. 34 out of 501 reviews" "
Rating 4 - Poor. 9 out of 501 reviews" "
Rating 2 - Terrible. 8 out of 501 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view
Stayed 2 nights in Apr 2024
Response from Manon, Guest relations on 27 Apr 2024
Dear Mrs.,We are delighted to read that you fully enjoyed your stay at the Ripplecove!We are looking forward to welcoming you again.Sincerely,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in a friendly city/country Quiet and peaceful Beautiful water view
Stayed 2 nights in Apr 2024
Response from Manon, Guest relations. on 21 Apr 2024
Dear Mr.,Thank you for your kind words! We're delighted to hear you had such a positive experience. Our staff takes great pride in providing a warm and welcoming environment. The serene water view is indeed one of our most treasured features, offering a peaceful and beautiful backdrop. We hope to welcome you back soon!Sincerely.

10/10 Excellent

Helmut, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manon, Guest relations. on 21 Apr 2024
Dear Mr.,We thank you for your review and we are happy to learn that your stay met your expectations.We hope to see you again soon to the Ripplecove Hotel & Spa!Sincerely.

10/10 Excellent

Sylvie

Stayed 1 night in Mar 2024
Response from Manon, Chargée de relations clients. on 14 Apr 2024
Chère madame,Nous vous remercions pour votre retour d'expérience au Ripplecove et nous espérons vous revoir très prochainement afin de vous offrir à nouveau une expérience qui restera graver dans vos mémoires!Sincèrement,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service
Wonderful stop when going from Boston to Quebec. The young woman at the front desk very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Manon, Guest relations on 22 Feb 2024
It was a true pleasure to welcome you on our beautiful property and we hope to see you again for a longer stay this time to fully enjoy the Ripplecove experience!

2/10 Terrible

Michael

Stayed 3 nights in Feb 2024
Response from Manon, Chargée de relations clients. on 29 Mar 2024
Cher Monsieur,Nous vous remercions pour votre feedback concernant votre récente expérience au Ripplecove. Nous sommes désolés d'apprendre que celle- ci n'a pas répondu à vos attentes. Si vous souhaitez en discuter, n'hésitez pas à nous en faire part de vive voix.Sincèrement,

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Manon, Guest relations on 19 Feb 2024
Dear Mr.,We thank you for your comments about your recent stay with us. We are looking forward to seeing you again at the Ripplecove

10/10 Excellent

Patrick

Response from Manon, Chargée de relations clients. on 21 Mar 2024
Cher Monsieur, nous vous remercions pour votre feedback et nous sommes heureux de constater que votre expérience a su égaler vos attentes. Au plaisir de vous revoir!

8/10 Good

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the jacuzzi on the terrasse.
Stayed 1 night in Feb 2024
Response from Manon, Guest relations on 13 Feb 2024
Dear Mrs. We are delighted to read that you enjoyed your stay at the Ripplecove.We are looking forward to welcoming you again soon!Sincerely,

10/10 Excellent

Frédéric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time and not last, we love the place
Stayed 2 nights in Jan 2024
Response from Manon, Guest relations on 1 Feb 2024
Dear Mr.,I appreciate your review and your loyalty! It was delightful to have you at Ripplecove, and we look forward to welcoming you again to provide another unforgettable experience!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from L'équipe de la réception, Isis on 22 Jan 2024
Bonjour M.Patrice, nous sommes contents que vous avez adoré votre séjour avec nous. Nous vous remercions pour cette belle note de votre part. Nous espérons que vous allez être parmi nous de nouveau prochainement!

10/10 Excellent

MARIE GERALDE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manon, Chargée relation clients. on 15 Jan 2024
Nous sommes enchantés d'apprendre que votre séjour a été conforme à toutes vos attentes. Nous anticipons avec enthousiasme votre prochaine visite dans notre établissement situé au bord du magnifique lac Massawippi !

10/10 Excellent

Alanna

Stayed 2 nights in Jan 2024
Response from Manon, Guest relations on 26 Jan 2024
Dear Mrs. Alanna,We are glad to learn that you loved your stay at the Ripplecove Hotel & Spa.We look forward to see you again soon!

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Clementine, Guest Relations on 10 Jan 2024
Thank you for your feedback ! We are delighted to see that you enjoyed you experience at the Ripplecove Hotel & Spa ! We hope to welcome you back at our beautiful property !

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a luxury haven on a gorgeous lake. We stayed in winter, and it was a pure delight! The chef of the Riverain restaurant is worthy of a Michelin mention. He is clearly a perfectionist. The weekend/holiday brunch is a royal feast, replete with delicate French pastries ready to dunk in your allongé, local charcuteries, eggs made on order just the way you want them, fresh fruit and decadent desserts to your heart's content. The Grand Marnier tiramisú was out of this world! This hotel is perfect for a couples' getaway or an upscale personalized experience for the entire family. It's also within drivable distance of the ski slopes at Mont Orford and Mont Bellevue.
Stayed 1 night in Dec 2023
Response from The front desk team on 30 Dec 2023
Thank you so much for all these beautiful comment ! We truly are delighted to hear that you enjoyed your stay at our beautiful and magical property ! We will make sure the chef's team will get your comments to continue their efforts of making every dish a full experience! We hope to welcome you again in the future !

8/10 Good

Lara

Travelled with partner
Liked: Staff & service
The overall experience was great & the holidays brunch was amazing… However i wouldn’t rate the hotel as 5 stars because of the room. I have booked a classic room with the river view, once we checked in, we discovered that the room wasn’t worth the price paid at all. The bed wasn’t so comfortable as it was a queen bed although we mentioned that we were two!! And it kept making noises everytime we move.
Stayed 1 night in Dec 2023
Response from Manon, Guest Relations on 29 Dec 2023
Dear Mr & Mrs.Thank you for sharing your feedback. We're thrilled to hear you enjoyed the overall experience and our amazing holiday brunch. However, we apologize for falling short on the room's comfort. Regarding our classic rooms, they are equipped with either queen or king-size beds. To ensure your preferences are met, we recommend specifying a preference for a king-size bed during your future reservations. We appreciate your understanding and hope to welcome you back for an improved experience at the Ripplecove Hotel & Spa!Sincerely,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The front desk team. on 28 Dec 2023
Dear Tom, thank you for this nice review. We hope that you enjoy your stay with us and you will come back at the Ripplecove soon! We wish you the best holiday season with friends and family!

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Beautiful and peaceful
Stayed 1 night in Dec 2023
Response from Manon, Guest relations on 25 Dec 2023
Dear Lisa, thank you for your feedback. We are delighted that you enjoyed the tranquility of our hotel. We look forward to welcoming back soon and we wish you a joyful holiday season !

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay... can't wait to get back to the resort... thank you very much for everything...
Stayed 1 night in Dec 2023
Response from Équipe de la réception on 13 Dec 2023
Thank you for your kind comments ! We are delighted to see that you had a great time with us ! It will be a pleasure to welcome you back at the Ripplecove Hotel & Spa !

8/10 Good

Corey

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The front desk team. on 28 Nov 2023
Dear Mr. & Mrs.,Thank you for taking the time to write a review concerning your stay with us. We are glad that your experience with us met your expectations! Sincerely,

10/10 Excellent

Boivin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with lake view. Nice hot thumbs on the roof with lake view. Nice sofas and fire pit outside. We loved our stay.
Stayed 1 night in Nov 2023
Response from Équipe de la réception on 19 Nov 2023
Dear Mrs. Boivin,All the team at the Ripplecove thanks you for your nice review !We are delighted to see that you enjoyed our property and our different relaxing areas.We hope to see you soon again on the shore of Massawippi lake !

10/10 Excellent

alexandre

Stayed 1 night in Nov 2023
Response from L'équipe du Ripplecove on 7 Dec 2023
Cher Monsieur, nous vous remercions d'avoir pris le temps d'avoir noté votre séjour au Ripplecove et nous sommes ravis que vous ayez apprécié votre expérience parmi nous!Au plaisir de vous revoir.

10/10 Excellent

Rodrigo Muricy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Équipe de la réception on 8 Nov 2023
Nous sommes très heureux de savoir que vous avez aimer votre séjour à notre hôtel. Nous espérons vous revoir pour un prochain séjour!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, food is pricey but good. More of a fine cuisine with smaller portions but tasty
Stayed 2 nights in Oct 2023
Response from Équipe de la réception on 26 Oct 2023
Dear James, we are very happy to hear that you enjoyed your experience at the Ripplecove Hotel & Spa and at our restaurant Le Riverain. Hoping to welcome you again soon.

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Équipe de la réception on 26 Oct 2023
Bonjour Katia, Toute l'équipe se joint à moi pour vous remercier pour cette belle note attribuée au Ripplecove HOtel & Spa ! Nous espérons pouvoir vous accueillir prochainement dans notre bel établissement.

10/10 Excellent

Barbera

Travelled with group
Very quiet
Stayed 1 night in Oct 2023
Response from Simon RD - Marketing Director on 23 Oct 2023
Thank you for coming to Ripplecove and we look forward to seeing you again soon!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience fun area great food we did the three course meal great brunch on the Sunday the bar needs a little help with experience but besides that it was fantastic
Stayed 1 night in Oct 2023
Response from Alexis on 16 Oct 2023
We're very glad you have enjoyed your stay with us, thank you for this lovely review. We hope to see you again very soon !

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Équipe de la réception on 4 Nov 2023
On behalf of the entire team at the Ripplecove, I would like to thank you for the 5 out of 5 ! We hope to see you soon again at our charming property !

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2-days stay for thanksgiving holiday with my family in this property except for the bad weather. Overall it is a pleasant experience here
Stayed 2 nights in Oct 2023
Response from Alexis on 16 Oct 2023
Thank you for your review, we're very happy that you have enjoyed your stay with us. We hope to see you again very soon !

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magical. Especially this past week when the fall colours were at their very best. Loons and ducks and a heron gave us a great show at every meal on the heated outdoor deck. The food was sublime. And I know good food. The people who work there were simply wonderful and thoughtful. We. Loved. It!!
Stayed 3 nights in Oct 2023
Response from Alexis on 16 Oct 2023
Hi Monica,We're very happy that you enjoyed your stay with us at the Ripplecove. We will be sure to let our team know about your great comments. Thank you for this review, and we hope to see again very soon !

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is beautiful and the staff is very nice. We have stayed at Ripplecove 5 times over the last 20 years. But we were surprised and distressed to discover that it took 15 minutes for the hot water in the bathroom and shower to come up! That is simply unacceptable in a suite costing over $800 a night. The staff was unable to fix the problem except to have us run the shower until the water ran hot enough to use. New ownership should do a better job of ensuring that basic amenities are provided to guests.
Stayed 1 night in Oct 2023
Response from Simon RD - Marketing Director on 17 Oct 2023
Hello,First of all, we'd like to thank you for visiting us all these times. We're sorry for any inconvenience you've experienced and we'll make sure to rectify the situation. We look forward to seeing you again and to providing you with a unique experience on your next visit.

8/10 Good

Yvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place and the environment is excellent. the dining options questionnable.
Stayed 1 night in Oct 2023
Response from Simon RD - Marketing Director on 17 Oct 2023
Hello, We are glad you enjoyed our destination. As for the restaurant menu, we'd be delighted to hear about it. Thank you for your comment, it means a lot to us.

10/10 Excellent

Kees

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling that you are a valued geust
Stayed 3 nights in Sep 2023
Response from Alexis on 27 Sept 2023
Thank you for this review, we're very glad you liked your stay with us at the Ripplecove. See you next time !

6/10 Okay

Antonio

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Alexis on 27 Sept 2023
Thank you for this review !

6/10 Okay

Louis Philippe

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 6 Oct 2023
Merci de nous avoir fait part de vos commentaires. Nous espérons que vous vivrez une expérience encore plus satisfaisante lors de votre prochain séjour.

6/10 Okay

Fabiola

Liked: Staff & service, property conditions & facilities
I had asked for a king bed and received a queen. It was unfortunate
Stayed 2 nights in Sep 2023
Response from Alexandre Ouellet - chargé de l'expérience client on 6 Oct 2023
We are sorry to hear that this aspect has affected your stay. Nevertheless, be aware that a member of the reception could have offered you an upgrade to meet this need.

10/10 Excellent

Andrew

Great stay and amazing views. Room was clean and the parking was easy
Stayed 1 night in Sep 2023
Response from Alexis on 22 Sept 2023
Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay at our luxury destination on the beautiful Lake Massawippi. We look forward to welcoming you again !

6/10 Okay

Polly

Stayed 1 night in Sep 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 6 Oct 2023
Thank you for your feedback. We hope you will have an even more satisfying experience during your next stay.

10/10 Excellent

Erica

Stayed 2 nights in Sep 2023
Response from Alexis on 22 Sept 2023
Thank you so much for taking the time to share your wonderful experience with us. We are glad you enjoyed your stay with us and we look forward to welcoming you again very soon !

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very good service. Some of the rooms in the older main building could use an upgrade.
Stayed 3 nights in Sep 2023
Response from Alexis on 22 Sept 2023
Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay with us at the Ripplecove. We look forward to welcoming you again very soon !

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the views of the lake and the very approachable staff in the bar. It felt like a high end hotel but with a balance - still very cozy and welcoming. Massage was great with a view of the lake from the spa. Pool facilities were calm and barely occupied even though the hotel was at full occupancy.
Stayed 1 night in Sep 2023
Response from Alexandre Ouellet - Client exeperience manager on 4 Sept 2023
Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay at our luxury destination on the beautiful Lake Massawippi. We look forward to welcoming you again!Thank you again,The Ripplecove Hotel & Spa team

10/10 Excellent

Melanie

Stayed 2 nights in Aug 2023
Response from Alexis on 22 Sept 2023
Thank you for this lovely review. We hope to see you again very soon !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
Thoroughly enjoy our stay. Excellent lake room and good services
Stayed 1 night in Aug 2023
Response from Alexandre Ouellet - Client experience manager on 31 Aug 2023
Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay at our luxury destination on the beautiful Lake Massawippi. We look forward to welcoming you again!

2/10 Terrible

Timothy, Cambridge

Stayed 1 night in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 6 Oct 2023
Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Sachez que tous les membres du personnel au Ripplecove œuvrent pour que vos besoins soient comblés et que vous viviez le plus beau des séjours.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high standard of old school quality in a beautiful setting. Very enjoyable.
Stayed 1 night in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 24 Aug 2023
Bonjour, Toute l'équipe se joint à moi pour vous remercier pour vos commentaires élogieux qui font suite à votre séjour au Ripplecove. Ces beaux mots sont souvent le meilleur salaire que nous pouvons espérer de notre précieuse clientèle. Il nous fera plaisir de vous recevoir de nouveau durant cette belle période estivale.

4/10 Poor

Amelia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This was not a good experience. The hotel had construction going on starting early in the morning which they did not mention on their website when I made the reservations nor did they inform us prior to our stay. The menu for dinner was simply a 7 course meal which we weren't interested in and the entire menu did not have anything other than a hamburger that was lactose tolerant. Lunch menu was also extremely limited. The Manoir Hovey was much better with lunch and dinner selections. You should take a lesson. The person who checked us in at the front desk was rude. There were no directions on how to use anything in the room. Our phone never worked. The heating/cooling system didn't work. We had difficulty obtaining a drink as the bartender was not in the bar. We did finally get a drink on the second day. The robes in the room were worn out - frayed. Everything was written in French. I understand French is your first language but you have many Americans and others visiting who do not speak French. Most hotels also include English. We thought we had a room with a balcony and lake view but there was no balcony. The visit was definitely not worth the room charge. I would not return as a guest.
Stayed 2 nights in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 24 Aug 2023
Hello, first allow me to apologize for the beautification renovations of our hotel. The front desk staff members make it a point to provide all of our guests with the best possible services, despite the situation. Additionally, at Ripplecove, we are constantly working to improve the experience for our valued customers and assure you that every effort is being made to alleviate the momentary situation.Regarding the case of your meals, this situation is very unfamiliar, know that our butler always offers the best service to meet the special needs of our valued customers. With regard to the use of French in our hotel, Bill 101 of Quebec requires us to do so. Nevertheless, all our employees are bilingual and therefore able to help you with any questions related to your stay. In closing, we thank you for submitting your comments, and we hope that you still appreciated the beauty of your suite with a view of the magnificent Lake Massawippi.

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, gardened and natural.
Stayed 3 nights in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 24 Aug 2023
Bonjour, Toute l'équipe se joint à moi pour vous remercier de vos commentaires élogieux qui font suite à votre séjour au Ripplecove. Ces beaux mots sont souvent le meilleur salaire que nous pouvons espérer de notre précieuse clientèle. Il nous fera grand plaisir de vous recevoir de nouveau au moment que vous jugerez opportun.

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 24 Aug 2023
Thank you for sharing your great experience. We are delighted to learn that not all the elements of your stay meet your expectations. At Ripplecove, we are constantly working to improve the experience for our valued customers and assure you that every effort is being made to make you happy.

2/10 Terrible

Nira

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hot water for the shower it took a minimum of 20 minutes of waiting. we have an Event I was shaving & my wife taking a shower the water stopped flowing it was terrible a few hours later the water started to flow it was mixed with the sewer no one apologizes
Stayed 4 nights in Aug 2023
Response from Alexandre Ouellet - Chargé de l'expérience client on 24 Aug 2023
We understand that these elements have changed the assessment of your stay. Thank you for letting us know about it. These problems have already been corrected by our maintenance and comfort service team. It will be our pleasure to welcome you again.

2/10 Terrible

Carol

Can’t get coffee at 7 am? What is this place? Looks like a motel - but very expensive. Shabby. Staff not helpful.
Stayed 1 night in Aug 2023
Response from Simon RD, Marketing Manager on 16 Aug 2023
Hello Ms. Carol, we are sorry that your stay has experienced irritants. Thank you for leaving us a comment. That said, our restaurant opens at 7:30 on weekdays and 8:30 in the afternoon. In addition, our rooms are equipped with a Nespresso coffee maker. We invite you to write to us to find out more about your stay.