Axos Holidays from £424

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

The room was clean, but that’s about it. The main issue is the disconnect between how this hotel is advertised and what it actually is. It’s a fine, middle of the road 3 star with a decent view (ish) and uncomfortable beds, and a number of other annoying but minor flaws. It is not a five star or anything close to that. There is just no objective reality to that claim. The experience made me question the reliability of hotels.com’s system for rating and ensuring accuracy. For a mid to low 3 star it was fine. If you compare it to any reputable 5 star or even 4 star it’s a very disappointing experience.

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Beautiful place with a lovely view , we had a room right at the top of the resort with a plunge pool and a view of spinalonga . All the staff were amazing , friendly and nothing was too much trouble - thank you for looking after us . Really enjoyed our stay . Loved the main salt water pool next to the restaurant.